VIDEO EVIDENCE COORDINATOR

MARTA (Metropolitan Atlanta Rapid Transit Authority); Atlanta (GA); Sur place; USD 44 000 - 66 000; Plein temps

Résumé du poste

MARTA (Metropolitan Atlanta Rapid Transit Authority) is seeking a detail‑oriented administrator to support the Office of Risk Management. You will coordinate video evidence for bodily injury, property damage, and other claims, and provide routine administrative services across departments.

Responsibilities include data entry, reporting, scheduling, budget tracking, and customer service, with collaboration across MARTA Police, Risk Management, Legal, and other stakeholders.

Qualifications

• Associate degree or higher in a related field preferred; high school diploma with relevant experience may be considered.
• Minimum three to four years of progressively responsible administrative experience.
• Experience in claims administration, investigations, risk management, or video evidence coordination preferred.
• Proficiency in Microsoft Office Suite at an intermediate to advanced level.

Responsabilités

• Review the Video Request Dashboard in RMIS to identify incidents needing video evidence.
• Submit video evidence requests and liaison with MARTA Police Video Evidence Unit.
• Receive and process video requests for Legal Services or open records.
• Verify accuracy and relevance of video evidence and coordinate resolutions.
• Enter and maintain video evidence data in RMIS and track related activities.
• Prepare weekly and monthly reports, charts, and data summaries.
• Provide administrative support including scheduling, correspondence, and document management.
• Maintain budgets, confidential records, and executive calendars; coordinate meetings.
• Support special projects and act as Transit Ambassador when assigned.

Formation

Associate degree in Business Administration

Criminal Justice

Risk Management

Outils

RMIS

Origami Risk

Microsoft Office

Description du poste

Job Description

POSITION POSTED UNTIL A VIABLE POOL OF CANDIDATES HAS BEEN ESTABLISHED

EDUCATION And/or EXPERIENCE

Associate degree in Business Administration, Criminal Justice, Risk Management, or a related field preferred; high school diploma or equivalent with relevant administrative experience may be considered. Minimum three to four years of progressively responsible administrative experience, including data entry, reporting, recordkeeping, and program support. Experience in claims administration, investigations, legal support, risk management, or video evidence coordination preferred. Proficiency in Microsoft Office Suite at an intermediate to advanced level. In lieu of a degree, directly related experience may be substituted on a year-for-year basis.

EDUCATION And/or EXPERIENCE

Associate degree in Business Administration, Criminal Justice, Risk Management, or a related field preferred; high school diploma or equivalent with relevant administrative experience may be considered. Minimum three to four years of progressively responsible administrative experience, including data entry, reporting, recordkeeping, and program support. Experience in claims administration, investigations, legal support, risk management, or video evidence coordination preferred. Proficiency in Microsoft Office Suite at an intermediate to advanced level. In lieu of a degree, directly related experience may be substituted on a year-for-year basis.

INTERVIEW SELECTION PROCESS:

The selection process may include one or more components to demonstrate applicants’ knowledge, skills and abilities in job related areas. These may include exercises such as practical demonstrations, written communications, oral interviews and/or competency assessments

Summary

Performs administrative, analytical, and paraprofessional duties in support of the Office of Risk Management. Coordinates the collection, tracking, review, and preservation of video evidence used to support bodily injury, property damage, employee injury, and other claims. Provides administrative support including correspondence, scheduling, budget tracking, payment processing, report preparation, database maintenance, and customer service. Coordinates with MARTA Police, Risk Management, Legal, and other internal stakeholders and supports special projects and related operational activities.

Essential Duties And Responsibilities

• Reviews the Video Request Dashboard in the Risk Management Information System (RMIS), Origami Risk, to identify incidents and claims requiring video evidence.
• Submits video evidence requests to the MARTA Police Video Evidence Unit and serves as a liaison to facilitate timely processing and receipt of requested evidence.
• Receive and process video request for Legal Services and/or open record request.
• Reviews video evidence received to verify accuracy, completeness, and relevance; identifies discrepancies and coordinates resolution with appropriate stakeholders.
• Enters and maintains video evidence data in RMIS, documents search results, and tracks video-related requests and activities.
• Prepares weekly and monthly reports, charts, and data summaries related to video evidence activity.
• Provides administrative support to the Office of Risk Management, including telephone coverage, mail processing, filing, calendaring, meeting scheduling, and document management.
• Prepares and formats correspondence, reports, graphs, tables, presentations, and other documents using word processing, spreadsheet, and presentation software.
• Maintains annual operating and capital budget information and related records using automated spreadsheets and other systems.
• Maintains confidential databases, records, and reports and ensures the accuracy and security of sensitive information.
• Maintains executive calendars and coordinates logistics for meetings, planning sessions, and employee performance evaluation activities.
• Receives and coordinates customer complaints not processed through Customer Service; routes matter to appropriate personnel and maintains related tracking and reporting.
• Communicates with employees and stakeholders at all levels of the Authority and serves as a primary administrative and video evidence coordination contact.
• Participates in special projects and provides Transit Ambassador support and other operational assistance as assigned.

CERTIFICATES, LICENSES, REGISTRATIONS

N/A

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and communicate effectively. The employee may occasionally be required to stand, walk, bend, or lift and carry light office materials. Specific vision abilities required include close vision and the ability to review computer screens, documents, and video evidence.

Americans With Disabilities Act

If you are a qualified individual with a disability, you have a right to request that MARTA make reasonable accommodations in order to help you accomplish your work, which must still be performed in all its essential functions.

MARTA is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.

Salary Grade -14

Classification -non-represented

Number of Openings -1

Salary Range -$43,828. Min- $65,741. Max