SUPV WORKERS COMPENSATION

MARTA (Metropolitan Atlanta Rapid Transit Authority); Atlanta (GA); On-site; USD 61,000 - 91,000; Full time

Job summary

MARTA (Metropolitan Atlanta Rapid Transit Authority) seeks a seasoned leader to manage a team of workers’ compensation claims professionals. The role combines advanced technical claims expertise with hands-on leadership to balance staff development and direct claim management.

You will guide complex and litigated files, ensure high-quality outcomes, and collaborate with attorneys, medical providers, and internal stakeholders within the Office of Risk Management.

Qualifications

• Bachelor's degree in Business, Finance or related field is required.
• 6–7 years of workers’ compensation claims handling experience with supervisory/lead experience required.
• Experience with complex or litigated claims and understanding of workers’ compensation laws.

Responsibilities

• Supervises daily activities of workers' compensation adjusters and guides claim handling.
• Manages a reduced caseload of lost-time, litigated, and complex claims with investigations and reserves.
• Monitors productivity, diary management, and compliance with regulations and standards.
• Acts as escalation point for complex or high‑exposure issues and coordinates with defense counsel as needed.
• Coordinates medical treatment and return‑to‑work initiatives with stakeholders.
• Supports staff onboarding, coaching, and performance management.
• Prepares operational reports and coordinates quarterly reserve reviews with Risk, Legal, and Accounting.
• Participates in client meetings, stewardship reviews, and audits to support service quality.

Skills

Leadership

Team management

Problem solving

Mentoring

Communication

Education

Bachelor's degree in Business/Finance or related field

Tools

Origami

Claims management systems

Microsoft Office

Job description

Job Description

POSITION POSTED UNTIL A VIABLE POOL OF CANDIDATES HAS BEEN ESTABLISHED

THIS POSTING IS TO FILL THE CURRENT VACANCY AND TO ESTABLISH AN ELIGIBILITY LIST TO FILL ANY FUTURE VACANCIES THAT MAY OCCUR IN THE NEXT 6 MONTHS

EDUCATION And/or EXPERIENCE

A Bachelor's Degree in Business, Finance or related field is required. Six(6) to Seven(7) years of workers’ compensation claims handling experience, with prior supervisory, mentoring, or team lead experience required, including at least two (2) years in complex and/or litigated claims required. Demonstrates strong understanding of workers’ compensation laws, medical management, and return-to-work strategies. Demonstrates leadership, organizational, and problem-solving skills. Proficiency with claims management systems and Microsoft Office applications required. Experience with Origami preferred. Directly related work experience may be substituted on a year-for-year basis in lieu of the educational requirement.

INTERVIEW SELECTION PROCESS:

The selection process may include one or more components to demonstrate applicants’ knowledge, skills and abilities in job related areas. These may include exercises such as practical demonstrations, written communications, oral interviews and/or competency assessments

Summary

Leads a team of claims professionals in the Office of Risk Management while maintaining responsibility for a personal inventory of workers’ compensation claims, including complex and litigated files. This role combines advanced technical claims expertise with leadership responsibilities and is well suited for a hands‑on leader who can effectively balance operational oversight, staff development, and direct claim management. Serves as a technical resource for the team, assists with escalated claim issues, and ensures high‑quality claim outcomes in compliance with jurisdictional requirements and company standards.

Essential Duties And Responsibilities

• Supervises and directs the daily activities of workers' compensation adjusters by assigning claims equitably, providing technical guidance, reviewing claim files, and ensuring quality, timely, and compliant claim handling.
• Manages a reduced caseload of lost-time, litigated, and complex workers' compensation claims, including investigations, compensability determinations, reserve management, and claim resolution.
• Oversees claim performance by monitoring productivity, diary management, closure ratios, reserve accuracy, documentation, and compliance with jurisdictional requirements and company standards.
• Serves as the primary resource and escalation point for complex, litigated, high‑exposure, client, and vendor issues, partnering with defense counsel as needed.
• Coordinates medical treatment, return‑to‑work initiatives, disability management strategies, and maintains effective communication with injured workers, employers, attorneys, medical providers, and internal stakeholders.
• Assists with staff onboarding, training, coaching, and performance management to promote employee development and operational excellence.
• Prepares and analyzes operational reports and performance metrics, and coordinates quarterly reserve reviews with Risk, Legal, and Accounting.
• Participates in client meetings, stewardship reviews, audits, and other activities that support customer service and operational effectiveness.
• Supports departmental goals, strategic initiatives, and continuous process improvement efforts to enhance claims operations.
• Performs other duties as assigned, including Transit Ambassador assignments.

Supervisory Responsibilities

Supervises, mentors, and supports a team of Workers’ Compensation Claims Adjusters/Examiners.

CERTIFICATES, LICENSES, REGISTRATIONS

None required.

Classification: Non-Represented

Number of Openings: 1

Salary Grade: 18

Salary Range: $60,552-$90,826

Americans With Disabilities Act

If you are a qualified individual with a disability, you have a right to request that MARTA make reasonable accommodations in order to help you accomplish your work, which must still be performed in all its essential functions.

MARTA is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.