Video Communications Engineer

Atrium Health Wake Forest Baptist; Winston-Salem (NC); On-site; USD 48,904 - 73,357; Full time

Benefits offered by this job

Paid Time Off programs

Health and welfare benefits

Educational Assistance Program

Job summary

Atrium Health Wake Forest Baptist seeks a Video Communications professional to support and implement technologies related to video conferencing and digital media services. You will lead end-user training, manage databases, and supervise technology implementation, working primarily full-time, Monday through Friday.

Candidates must have a Bachelor's degree in Computer Science and at least 3 years of experience in video communications. You will have the opportunity to contribute to strategic technology solutions while participating in various projects.

Qualifications

• Minimum of 3 years experience in Video Communications.
• 5 years of video communications experience preferred.

Responsibilities

• Travel to support all Advocate Health locations.
• Deliver end-user training to enhance user adoption.
• Supervise the implementation of new technologies.
• Manage databases for video conference services.

Skills

Strong written and verbal communications

Strong research and analysis skills

Understanding of infrastructure components

Basic architectural design documentation

Basic infrastructure knowledge in DNS, DHCP, VOIP

Education

Bachelor's Degree in Computer Science or related field

BS in Computer Science, IT or related (Preferred)

Job description

Department 12221 Enterprise Corporate - Architecture and EHR Infrastructure Services

Department 12221 Enterprise Corporate - Architecture and EHR Infrastructure Services

Status Full time

Benefits Eligible Yes

Hours Per Week 40

Schedule Details Monday through Friday - 1st Shift, primarily, but may be required to work extended hours during the week and weekends as needed

Pay Range $35.50 - $53.25

Major Responsibilities

• Ability to travel to and support all Advocate Health locations.
• Completes Assigned Tasks without supervision
• Navigate Service Now and complete tickets involving work across multiple applications within SLA intervals. Engage Senior level engineer as needed. Ability to understand procedural documentation and offer insightful process improvement recommendations.
• Facilitate and deliver end-user training to enhance user adoption and proficiency. Identify opportunities to streamline and enhance the training process, improving the overall user experience
• Collaborates with the team in planning and preparing for the execution of technology solutions with minimal supervision and guidance.
• Able to interact with our business partners and customers to define scope, gather requirements and outcomes as part of a project or initiative with little supervision and guidance
• Ability to travel to and support all Advocate Health locations. Involved as part of a team that includes our vendors and other technical teams in creating an architectural design that can produce a Bill of Materials to provide a budget estimate for our customers
• Leads and supervises the implementation of new technologies and equipment related to video conferencing, Telehealth and Digital Media services.
• Configuring dial plans, call policies and service maintenance within Cisco and Polycom UC infrastructures. Operation of Crestron AV control systems, Cisco and Polycom codec’s, MCU’s, Gatekeepers, B2B Servers and associated AV equipment. Participates in designing AV conference room technologies as well as facilitates proper equipment placement to meet the needs of the business.
• Manages the implementation and maintenance of databases and directories associated with video conference services for existing and new users. May install or assist vendors with the installation and maintenance of software and hardware systems related to UC technologies. Perform various system upgrades and preventative maintenance tasks.
• Maintains a robust knowledge of current, future, and emerging technologies and introduces key stakeholders to the technological capabilities and their application to further the strategic direction of the organization.

Education Required

• Bachelor's Degree in Computer Science or related (or equivalent knowledge).

Experience Required

• Minimum of 3 years experience in Video Communications.

Knowledge, Skills & Abilities Required

• Strong written and verbal communications
• Strong research, analysis, design skills
• Strong understanding of infrastructure components and programming requirements for those components
• Able to create basic architectural design documentation with some supervision
• Able to participate and interact with various teams during solution selection, design session
• Basic Infrastructure knowledge in key solutions like DNS, DHCP, Network Layer, IP Scheme, VOIP, Server, Storage and virtual technologies

Physical Requirements and Working Conditions

• Requires callback support on regular basis
• Evening and weekend work
• Ability to lift up to 50 lbs

Preferred Certification/License/Registration

• Microsoft Certified Professional Certification

Preferred Education

• BS in Computer Science, IT or related

Preferred Experience

• 5 years of video communications experience

Our Commitment to You

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well‑being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
• Premium pay such as shift, on call, and more based on a teammate's job
• Incentive pay for select positions
• Opportunity for annual increases based on performance

Benefits And More

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long‑Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.