Video and Voice Engineer (58AB861)

Referment; New York (NY); On-site; USD 120,000 - 180,000; Full time

Job summary

Referment is seeking an experienced engineer to own and operate enterprise voice and video infrastructure, driving the transition from on-premises to cloud platforms. You will evaluate architectures, plan migrations across regions, and maintain reliable UC services while resolving complex issues.

You will support conferencing platforms (Webex, Zoom, Teams) and automate administration with Python, scripting, and APIs in a globally distributed engineering team.

Qualifications

• Requires a technical degree or equivalent experience and at least seven years in unified communications or voice infrastructure.
• Experience in automation and development applied to infrastructure environments.
• Deep Cisco Unified Communications Manager administration and troubleshooting experience.
• Hands-on on-premises-to-cloud calling migration experience.
• Knowledge of SIP trunking, voice gateways, SBCs and E911 compliance.

Responsibilities

• Engineer and operate voice and calling infrastructure, including the transition to cloud platforms.
• Assess architectures and plan and execute migration activity with teams across regions.
• Maintain reliable unified-communications services and resolve complex operational issues.
• Support conferencing platforms including Webex, Zoom and Microsoft Teams.
• Automate administration and operational processes through Python, scripting and APIs.

Skills

Python automation

UC engineering

Cloud migration

Education

Bachelor's degree or equivalent experience

Tools

Cisco UCM

REST APIs

Job description

Referment is working with a global investment and technology business to hire an engineer for its worldwide voice and video infrastructure. The team owns calling platforms, conferencing technology, hardware deployment and technical event support.

The Role

• Engineer and operate voice and calling infrastructure, including the transition to cloud platforms.
• Assess architectures and plan and execute migration activity with teams across regions.
• Maintain reliable unified-communications services and resolve complex operational issues.
• Support conferencing platforms including Webex, Zoom and Microsoft Teams.
• Automate administration and operational processes through Python, scripting and APIs.

What We're Looking For

• A technical degree or equivalent experience and at least seven years in unified communications or voice infrastructure.
• A strong interest in working as an individual contributor within a global engineering team.
• Explicit experience in automation and development, with a proven ability to apply these skills to infrastructure environments.
• Deep Cisco Unified Communications Manager administration and troubleshooting expertise.
• Hands-on on-premises-to-cloud calling migration experience.
• Knowledge of SIP trunking, voice gateways, session border controllers and E911 compliance.
• Strong Python automation skills are essential for this role.

Relevant Desirable Experience

Cisco Webex Calling, AXL and REST APIs, video infrastructure, and CCNP or CCIE Collaboration certification would be valuable. This could suit a senior UC engineer ready to own a global voice platform and its cloud transition.

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