Victim Outreach Coordinator

Her Song; Miami (FL); On-site; USD 42,000 - 56,000; Full time

Job summary

Her Song in Florida seeks a Victim Outreach Coordinator to lead local outreach, manage referrals, and mentor survivors using trauma-informed approaches. You will build partnerships with regional jails and community partners to connect clients with Her Song’s residential program.

This role requires experience with crime victims, strong communication, and bilingual English/Spanish abilities. You will work with the Survivor Care Coordinator to deliver survivor-centered, trauma-responsive services

Qualifications

• Experience leading educational and recovery groups.
• Knowledge of trauma-responsive programming.
• Excellent written and verbal communication.
• Ability to work with diverse backgrounds.
• Pass background checks and maintain a clean driving record.

Responsibilities

• Assist Survivor Care Coordinator with intake and care coordination for community clients.
• Assist incoming residents through the intake process for the residential program.
• Organize and facilitate outreach groups in jails and the community.
• Provide local resources and referrals to outreach clients.
• Engage with law enforcement and community partners to strengthen referrals.
• Ensure client data is captured in case management software to measure outcomes.
• Represent Her Song at meetings and events regionally.
• Understand Her Song's operations and data points to educate others.

Skills

Trauma-informed

Group facilitation

Communication skills

Spanish language

Education

Bachelor's or Master's degree

Job description

The Victim Outreach Coordinator is responsible for outreach efforts and managing all local incoming referrals according to agency policies for trauma-informed and survivor-centered services. This individual will be responsible for building relationships within regional jails/prisons and in the community. They will have demonstrable experience working with victims of crime, abuse and understands trauma-informed practices in the delivery of services. They will be able to mentor potential clients through dealing with adversity and utilize trauma-responsive communication. They will work alongside the Survivor Care Coordinator to transition community clients to their specific residential program location.

Responsibilities

• Assist Survivor Care Coordinator with incoming Hope Line calls and local care coordination support for community clients
• Assist incoming residents through the intake process at Her Song's residential program
• Organize and facilitate outreach groups in jails and the community
• Provide local resources and referrals to outreach clients
• Actively steward and engage with strategic partners such as law enforcement, the judiciary, service provider agencies, local anti-human trafficking coalition, and national referral networks
• Ensure all client data is captured in case management software in order to measure program outcomes
• Attend community, regional, and/or statewide meetings or events to present on, provide information about, and represent Her Song
• Establishes a deep understanding and familiarity of Her Song's operations, services, and key data points to effectively educate and convey our purpose and impact regionally
• The Care Coordinator works directly with the Her Song team to ensure all services are trauma-informed, trauma-responsive, post-traumatic growth focused, empowerment driven, and strengths-based.

Qualifications

• Skilled in leading effective educational and recovery groups
• Use best practices in trauma-responsive programming
• Effective communication skills and professional attitude, ability to present to large groups
• Knowledge and capacity to work effectively with people from diverse professional, cultural, and personal backgrounds
• Ability to work independently, prioritize work, and manage multiple priorities
• Highly trainable, flexible, and has knowledge of trauma, addiction, and human trafficking
• Basic knowledge of formal and informal community resources
• Must pass background checks, have a valid and clear driving record, and be computer proficient
• Bachelor's or Master's degree in a related field is preferred
• Fluent in English and Spanish

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