Crisis Line Advocate

Jobtailor; Waterloo (IA); On-site; USD 30,000 - 40,000; Part time

Job summary

Friends of the Family in Waterloo, Iowa, is seeking a dedicated individual for victim advocacy and crisis counseling. This role involves providing virtual support and navigating crisis services for survivors of violence.

The ideal candidate will have experience in victim services and a commitment to confidentiality. This position requires 20 hours a week, with availability for morning and evening shifts. Join us in our mission to end homelessness and support those in crisis.

Qualifications

• Demonstrated ability to organize, prioritize, and plan work.
• Must ensure confidentiality for all individuals served.
• Minimum of two years work experience in a relevant field.
• Experience in victim services, crisis intervention, housing programming, or case management.
• Ability to pass background checks.

Responsibilities

• Identify safe alternatives to hotel stays.
• Provide advocacy and access to crisis services.
• Support the crisis services team in navigating shelter options.
• Provide education to survivors of violence.
• Comply with documentation requirements.
• Work remotely and provide virtual support.

Skills

Crisis counseling

Victim advocacy

Organization and planning

Confidentiality

Education

High School Graduate

Job description

What You Will Do

• Identify and pursue safe alternatives to hotel stays whenever possible.
• Provide advocacy, crisis counseling, and access to crisis services and housing programs to callers on our crisis line.
• Support the crisis services team in navigating safe shelter options and diversion strategies for survivors of violence.
• Provide victim advocacy, crisis counseling and education to survivors of violence staying at Friends House.
• Comply with data tracking and documentation requirements.
• Works remotely and provides virtual support.

Looking for availability for: 8:00 am to 4:00 pm and 5:00 pm–10:00 pm shifts totaling 20 hours a week.

How You Will Succeed

• People First - When you exhibit people first, you show genuine care/concern for the well‑being and success of others and act accordingly to support/uplift them.
• Discover & Do - When you exhibit discover and do, you take action to solve problems, improve functionality and make things happen.
• Equity and Inclusion - When you exhibit equity and inclusion you foster an environment where all people feel welcome, valued and that they can contribute their unique talents and experiences.
• Grit - When you exhibit grit you work to achieve excellence and continuously improve, even in the face of challenges and adversity.
• Understand, align with and practice under the following philosophies/models: Housing First Model, Trauma‑Informed Care, Client‑Centered Approach, Harm Reduction, and Low‑Barrier Shelter.
• Believe in our 10‑year vision: Everyone has a home.
• Believe in our mission: We are ending homelessness by leading with the Housing First approach, driving systemic change through strong community partnerships, and providing individualized support that prioritizes client choice.
• Understand the 6 components of the Entrepreneurial Operating System (EOS).

Job Qualification and Competencies

• Must demonstrate ability to organize, prioritize and plan work to meet deadlines.
• Ensure confidentiality is in place for all people FOF serves.
• High School Graduate with a minimum of two years work experience.
• Previous experience in victim services, crisis intervention, housing programming, and/or case management.
• Ability to pass state, federal, and child abuse background checks.