Victim Outreach Coordinator

Tech9; Miami (FL); On-site; USD 42,000 - 54,000; Full time

Job summary

Her Song is seeking a Victim Outreach Coordinator in Miami, FL to lead outreach efforts and manage referrals for trauma-informed survivor-centered services. You will collaborate with the Survivor Care Coordinator to transition clients to residential programs, build relationships with regional partners, and present at community events.

The role requires experience with victims of crime, trauma-informed practices, and bilingual English/Spanish abilities.

Qualifications

• Experience leading educational and recovery groups.
• Knowledge of trauma-responsive programming.
• Strong communication skills and professional demeanor.
• Ability to work with diverse backgrounds.
• Capable of independent, multi-priority work.
• Fluency in English and Spanish preferred.

Responsibilities

• Assist Survivor Care Coordinator with intake and local care coordination for community clients.
• Organize outreach groups in jails and the community.
• Provide local resources and referrals to outreach clients.
• Engage with partners such as law enforcement, judiciary, service providers, and coalitions.
• Ensure all client data is captured in case management software.
• Attend meetings/events to present information about Her Song and represent the organization.
• Educate team about Her Song operations, services, and regional impact.

Skills

Group facilitation

Trauma-informed programming

Effective communication

Diversity & inclusion

Independent work

Spanish bilingual

Education

Bachelor’s or Master’s degree in related field

Job description

LocationMiami, FLThe Victim Outreach Coordinator is responsible for outreach efforts and managing all local incoming referrals according to agency policies for trauma-informed and survivor-centered services. This individual will be responsible for building relationships within regional jails/prisons and in the community. They will have demonstrable experience working with victims of crime, abuse and understands trauma-informed practices in the delivery of services. They will be able to mentor potential clients through dealing with adversity and utilize trauma-responsive communication. They will work alongside the Survivor Care Coordinator to transition community clients to their specific residential program location.**Responsibilities:**● Assist Survivor Care Coordinator with incoming Hope Line calls and local care coordination support for community clients● Assist incoming residents through the intake process at Her Song’s residential program● Organize and facilitate outreach groups in jails and the community● Provide local resources and referrals to outreach clients● Actively steward and engage with strategic partners such as law enforcement, the judiciary, service provider agencies, local anti-human trafficking coalition, and national referral networks● Ensure all client data is captured in case management software in order to measure program outcomes● Attend community, regional, and/or statewide meetings or events to present on, provide information about, and represent Her Song● Establishes a deep understanding and familiarity of Her Song’s operations, services, and key data points to effectively educate and convey our purpose and impact regionally● The Care Coordinator works directly with the Her Song team to ensure all services are trauma-informed, trauma-responsive, post-traumatic growth focused, empowerment driven, and strengths-based.**Qualifications**● Skilled in leading effective educational and recovery groups● Use best practices in trauma-responsive programming● Effective communication skills and professional attitude, ability to present to large groups● Knowledge and capacity to work effectively with people from diverse professional, cultural, and personal backgrounds● Ability to work independently, prioritize work, and manage multiple priorities● Highly trainable, flexible, and has knowledge of trauma, addiction, and human trafficking● Basic knowledge of formal and informal community resources● Must pass background checks, have a valid and clear driving record, and be computer proficient● Bachelor’s or Master’s degree in a related field is preferred● Fluent in English and Spanish