Vice President, Ticket Sales & Service

KC Current; Riverside (MO); On-site; USD 150,000 - 240,000; Full time

Job summary

KC Current is seeking a VP of Ticket Sales and Service to lead strategy and operations for all ticketing initiatives. You will drive revenue, enhance customer experience, and mentor a high-performing sales team at our Kansas City venues.

The role requires a dynamic leader with a proven track record in sales management, customer service excellence, and cross-functional collaboration to maximize revenue and growth.

Qualifications

• Bachelor’s degree in business, marketing, sales or related field.
• Minimum of 7 years of demonstrated sales leadership experience in ticket sales, sports/entertainment industry or related industry.

Responsibilities

• Develop and implement a comprehensive ticket sales strategy across venues and events.
• Lead and mentor the ticket sales and service teams to meet targets and build a high-performance culture.
• Ensure exceptional customer service across all touchpoints and drive loyalty programs.
• Monitor sales performance, analyze metrics, and implement improvements.
• Collaborate with departments to optimize revenue and campaigns.
• Manage the budget for Ticket Sales and Service and coordinate with Finance.
• Cultivate relationships with season ticket members and corporate partners.
• Identify tools and data-driven approaches to enhance ticket sales effectiveness.

Skills

Sales leadership

Communication

Performance analysis

Customer acquisition

Time management

Interpersonal skills

Strategic planning

Analytical skills

Microsoft Office

CRM software

Education

Bachelor’s degree in business, marketing, sales or related field

Tools

CRM software

Ticketing systems

Microsoft Office Suite

Job description

Join the Team.

At KC Current, everything we do is in service of our fans, partners, community, and players. Our employees are stewards of that responsibility, working together to elevate the game and deepen our connection to Kansas City and beyond. With a best-in-class training facility and one of the first stadiums built specifically for a women’s sports team, KC Current is writing the next chapter with world-class talent and ambition.

Join the Team.

At KC Current, everything we do is in service of our fans, partners, community, and players. Our employees are stewards of that responsibility, working together to elevate the game and deepen our connection to Kansas City and beyond. With a best-in-class training facility and one of the first stadiums built specifically for a women’s sports team, KC Current is writing the next chapter with world-class talent and ambition. Our employees are a team of competitive, passionate, and driven people who are dedicated to this sport, this team, and this community. We aim high, embrace challenges, and take action to get it done. We believe great things happen when we are united. We are seeking individuals who want to march on this mission with us as the world’s eyes are watching. We are making history in Kansas City and desire like-minded, high energy, driven individuals to join us on our journey.

Who are we hiring?

The Vice President, Ticket Sales and Service is responsible for leading the strategic direction and operational execution of all ticket sales and service initiatives as well as all publicly ticketed events. This role requires a dynamic leader with a proven track record in sales management, customer service excellence, and team leadership. The VP will work closely with cross-functional teams to maximize revenue, enhance customer experience, and drive overall organizational growth.

What will you do?

Strategy Development

• Develop and implement a comprehensive ticket sales strategy that aligns with the organization’s overall objectives across CPKC Stadium, Riverside Stadium, and Current Landing
• Lead the organization’s publicly ticketed events strategy, including but not limited to economic modeling, ticket sales pricing and operations, bid process (if applicable), as well as the contract and negotiation process
• Sales Leadership and Culture: Lead, mentor, and manage the ticket sales and service teams to achieve and exceed sales targets, while developing a high-performance culture based on accountability, teamwork and results
• Member and Client Experience: Ensure exceptional customer service across all touchpoints, creating a seamless experience for all ticket clients. Develop and implement programs to enhance customer loyalty and retention
• Revenue Optimization: Monitor and analyze sales performance metrics, identifying areas for improvement and implementing corrective actions as needed
• Interdepartmental Collaboration: Collaborate across departments to create compelling sales campaigns and initiatives, optimize revenue across varying external stakeholders, and align sales strategies with overall business goals
• Budget Management: Work closely with Finance to develop and manage the Ticket Sales and Service budget, ensuring effective allocation of resources to maximize/optimize return on investment and company resources
• Relationship Cultivation: Build and nurture relationships with key stakeholders, including but not limited to season ticket members and Kansas City Corporate Community at-large
• Innovation and Data-Driving Decisions: Stay abreast of industry trends and emerging technologies that can enhance production in tickets sales
• Sales Enablement: Identify sales tools and technologies that enable the sales process and drive efficiency and effectiveness

What do you need to succeed?

Required

• A strong, proven track record of achieving sales targets and driving revenue growth
• Effective verbal and written communication skills, including speaking, writing and active listening
• Proven ability to plan, implement and analyze performance results against objectives and KPIs
• Proven ability to attract new sales and retain existing customers
• Excellent time management, prioritization, and multitasking abilities
• Excellent interpersonal and communication skills
• Strong supervisory and leadership skills
• Strong strategic planning, analytical and problem-solving skills
• Proficient with Microsoft Office Suite or related software
• Proficient with varying ticket systems and CRM Software

Education And Experience

• Bachelor’s degree in business, marketing, sales or related field
• Minimum of 7 years of demonstrated sales leadership experience in ticket sales, sports/entertainment industry or a related industry

Special Requirements Of The Job

• Must be able to work a flexible schedule, inclusive of weekends, nights (event evenings & overnight operation shifts), and holidays
• Ability to monitor company communications and respond to time-sensitive matters with senior executives
• Travel may be required

We value diversity and seek world-class employees of all backgrounds. The Kansas City Current values diversity and is looking for extraordinary employees of all backgrounds! We are an Equal Opportunity Employer and provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, sexual and reproductive health choices, national origin, citizenship, age, genetic information, disability, or veteran status. In addition to federal law mandates, we comply with all applicable state and local laws governing nondiscrimination in all locations and will consider requests for reasonable accommodations as required.