Retail Operations Supervisor

KC Current; Kansas City (MO); On-site; USD 34,000 - 46,000; Full time

Job summary

KC Current is seeking leaders for the Retail Team to supervise merchandise operations, manage associates, and ensure exceptional guest experiences. You’ll open/close locations, resolve issues, and drive a welcoming shopping environment for fans at events and venues.

Ideal candidates have retail sales experience, strong communication, and a professional appearance, with a willingness to work in a fast-paced, guest-focused setting. Weekend/evening hours and event shifts are common in this role.

Qualifications

• Retail sales experience required or preferred.
• Ability to deliver excellent customer service in a fast-paced environment.
• Strong verbal and written communication skills.
• Experience handling retail purchase transactions at the POS.
• Professional appearance and presentation expected.

Responsibilities

• Oversee execution of the retail merchandise operation.
• Collaborate with Retail Operations Manager on managing Retail Associates.
• Open and close retail locations as needed.
• Address customer needs and resolve issues with company interests in mind.
• Assist customers in purchasing and create an engaging shopping experience.
• Provide outstanding customer service in a welcoming manner.

Skills

Retail experience

Customer service

Communication

POS transactions

Professional appearance

Education

High School Diploma

Bilingual

Job description

Join the Team.

At KC Current, everything we do is in service of our fans, partners, community, and players. Our employees are stewards of that responsibility, working together to elevate the game and deepen our connection to Kansas City and beyond. With a best-in-class training facility and one of the first stadiums built specifically for a women’s sports team, KC Current is writing the next chapter with world‑class talent and ambition.

Join the Team.

At KC Current, everything we do is in service of our fans, partners, community, and players. Our employees are stewards of that responsibility, working together to elevate the game and deepen our connection to Kansas City and beyond. With a best-in-class training facility and one of the first stadiums built specifically for a women’s sports team, KC Current is writing the next chapter with world‑class talent and ambition. Our employees are a team of competitive, passionate, and driven people who are dedicated to this sport, this team, and this community. We aim high, embrace challenges, and take action to get it done. We believe great things happen when we are united. We are seeking individuals who want to march on this mission with us as the world’s eyes are watching. We are making history in Kansas City and desire like‑minded, high‑energy, driven individuals to join us on our journey.

Who are we hiring?

Be a leader in the KC Current Retail Team! We’re looking for passionate, motivated individuals to be part of a team that values community, integrity, and exceptional service. If you're someone who thrives in a dynamic environment, loves working with others, and is excited to contribute to a fun and welcoming atmosphere, we want to hear from you! You’ll be joining an organization that celebrates its people and puts them first, all while helping create unforgettable experiences for fans. If you’re ready to bring your energy and enthusiasm to the heart of Kansas City, help us make every day special!

What will you do?

• Supervise the execution of the team’s retail merchandise operation
• Collaborate with Manager, Retail Operations in the management of Retail Associates
• Open and close retail locations as needed
• Handle customer needs. Work to resolve problems while considering customer needs and company interests.
• Assist in customer’s purchasing needs while creating an innovative shopping experience
• Provide outstanding customer service in a welcoming manner and responds appropriately to customer’s questions/requests
• Process purchases through the POS system
• Assist in setting up and taking down merchandise displays
• Assist in inventory, including receiving and stocking merchandise
• Assist in the training of new Retail Associates
• Set-up pre‑game and breakdown post‑game retail stores
• Maintain merchandising standards and cleanliness of store/stands
• Other duties as assigned

What do you need to succeed?

Required

• Retail Sales Experience
• Comfortable working in a fast‑paced environment with a priority on excellent customer service
• Strong verbal and written communication skills
• Comfortable being responsible for and handling retail purchase transactions
• Professional appearance and presentation

Preferred

• High School Diploma Preferred
• Bilingual Preferred

Special Requirements Of The Job

• Must be able to work a flexible schedule, including weekends, nights (event evenings & overnight operation shifts) and holidays.
• Ability to monitor company communications and respond to time‑sensitive matters with senior executives.
• Must be able to stand, walk, and move around the venue for extended periods of time, often during events or facility setup and breakdown.
• Ability to lift and carry up to 50 pounds as needed for event setup, equipment management, or assisting with operational needs.
• Requires occasional bending, squatting, and reaching overhead to handle various tasks related to facility management, equipment, and event preparation.
• Must be capable of working in physically demanding environments, including navigating stairs, ramps, and elevated platforms during venue conversions.
• Ability to work outdoors continuously for extended periods of time in all weather conditions

We value diversity and seek world‑class employees of all backgrounds.

The Kansas City Current values diversity and is looking for extraordinary employees of all backgrounds! We are an Equal Opportunity Employer and provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, sexual and reproductive health choices, national origin, citizenship, age, genetic information, disability, or veteran status. In addition to federal law mandates, we comply with all applicable state and local laws governing nondiscrimination in all locations and will consider requests for reasonable accommodations as required.