Specialist, Client Processing

BNY; Pittsburgh (Allegheny County); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive compensation

Flexible global resources

Generous paid leaves

Job summary

BNY in Pittsburgh is seeking a Client Processing - IC1 professional to perform client service and transactional functions. This role involves managing account-related transactions and providing solutions to clients while requiring adaptation based on client responses.

The ideal candidate should hold a Bachelor's degree and possess up to 3 years of experience, preferably in brokerage processing. BNY offers competitive compensation, benefits, and support for a balanced life.

Qualifications

• 0-3 years of total work experience preferred.
• Applicable local/regional licenses or certifications may be required.

Responsibilities

• Performs routine and non-routine client service and transactional support.
• Processes account related transactions per scheduled events.
• Escalates complex situations to senior colleagues.

Skills

Client service and transactional support

Brokerage processing experience

Problem resolution

Education

Bachelor's degree or equivalent

Job description

Job Description

Client Processing - IC1

Performs routine and non‑routine client service and transactional support functions. Interacts with other organizational units/teams to ensure timely delivery of service or resolution of issues. Processes account related transactions per scheduled events/client authenticated direction. Following established procedures, answers inquiries, and resolves problems or issues. Manages situations which may require adaptation of response or extensive research according to client response. Escalates more complex situations to senior colleagues. Integrates area knowledge with understanding of industry standards and practices to provide solutions to internal and external clients. Performs complex operational tasks in a product or functional area. May be responsible for allocating and checking work of team members. May be responsible for specific supervisory review and approval actions. Contributes to the achievement of team objectives.

Qualifications

• Bachelor's degree or the equivalent combination of education and experience is required.
• 0-3 years of total work experience is preferred.
• Experience in brokerage processing is preferred.
• Applicable local/regional licenses or certifications as required by the business.

Equal Employment Opportunity Statement

BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities, Females, Individuals with Disabilities, Protected Veterans. Our ambition is to build the best global team – one that is representative and inclusive of the diverse talent, clients and communities we work with and serve – and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family‑friendly, inclusive employment policies and employee forums.

Benefits and Rewards

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay‑for‑performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer – Underrepresented racial and ethnic groups, Females, Individuals with Disabilities, Protected Veterans.

Base salary offered may vary depending on multiple individualized factors, including market location, job‑related knowledge, skills, and experience. Base salary is only part of the total rewards package, which may include eligibility for an annual discretionary incentive award. Eligible employees may enroll in a 401(k) plan as well as participate in company‑sponsored medical, dental, vision, and basic life insurance plans for the employee and eligible dependents. Eligible employees also may receive other benefits (including various paid time off benefits, such as vacation and sick time), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

If hired, the employee will be in an “at‑will” position and the Company reserves the right to modify base salary (as well as any other discretionary payments or compensation programs) at any time, including for reasons related to individual performance, company or individual department/team performance, and market factors.