Vice President Operations

Medxcel; Texas City (TX); Remote; USD 140,000 - 200,000; Full time

Job summary

Medxcel is seeking a Vice President of Operations to oversee facilities management for healthcare services across the U.S. This remote position is responsible for operational leadership, customer account management, and developing associate engagement strategies. The ideal candidate holds a relevant degree, has significant managerial experience, and excels in strategic leadership and customer relations.

Qualifications

• 10+ years of managerial experience with focus on business unit leadership.
• Experience in large account management and customer satisfaction.
• Knowledge of healthcare facilities management and regulatory standards.

Responsibilities

• Oversee service operations across multiple facilities ensuring compliance and quality.
• Develop customer relationships and set standards for satisfaction.
• Lead associate engagement and coaching initiatives.

Skills

Leadership

Financial Planning

Customer Relationship Management

Project Management

Education

Bachelor's Degree in business, healthcare, engineering, or related field

Master's Degree preferred (MBA)

Tools

Microsoft Office

Computerized Maintenance Management System (CMMS)

Job description

Vice President Operations

Overview

Medxcel is here to lead the transformation of healthcare facilities management by incorporating a new approach to providing services. Created by healthcare, for healthcare, we have a dedicated focus on our people and customers, as well as providing tools, processes, support resources, data analytics and insource strategies that drive results.

The Vice President Operations oversees facilities management services across multiple sites, with multiple customers across the United States. The Vice President Operations is fully responsible for profit and loss, integrated service delivery model, customer retention, associate development, strategic development, and leadership initiatives designed to meet the Medxcel goal of being the most trusted service partner in healthcare.

This position will be Remote-Home Office in Tennessee or Texas.

Responsibilities

Operational Leadership (25%)

• Oversee service operations for multiple hospitals/facilities over a broad geographic area with full accountability for achieving service, financial, regulatory compliance, and organizational development goals to ensure service excellence.
• Build high performing teams by selecting and retaining site leaders and operational directors to lead and manage the business.
• Drive process and performance excellence through associate and leadership accountability, develop and execute management controls to assure site leaders and operational directors meet service delivery strategy objectives and generate customer satisfaction.
• Assure quality and operational excellence through ongoing performance and process improvements with preventative actions.
• Assure compliance and implementation of FMOS Plans to drive business results including, service delivery strategy, FTE staffing and training, resource plans, and budget planning and achievement.
• Utilize financial data to diagnose business strengths and weaknesses, generate alternatives, and commit to driving daily decisions that maximize profitability.

Customer Account Management (35%)

• Set high standards and accountabilities for customer satisfaction. Develop and oversee strategies for Customer retention and cost savings reduction opportunities.
• Provide guidance to directors and site leaders for business reviews with customers to ensure program understanding, customer satisfaction, strategic partnering, innovation and continuous improvement efforts.
• Develop key customer relationships and coach associates and leaders to develop and nurture existing customer account management strategies to assure customer loyalty.

Coaching, Development and Associate Engagement (30%)

• Build commitment and drives engagement by communicating the goals, soliciting input and inspiring action through coaching and mentoring.
• Provide timely guidance and feedback to help others excel so they become committed to their jobs and the organization.
• Build talent capabilities to support current initiatives and future objectives in the technical and leadership talent pool, emphasizes retention and development.
• Inspire charity in associates through personal involvement in the community, national and international service projects.

Innovation Strategy and Change Management (10%)

• Work effectively with executives and other key stakeholders to drive customer growth, retention and satisfaction, business innovation, service delivery strategies, revenue growth, cost reduction and continuous improvement.
• Recognizes problems as opportunities for creativity, innovation and change; takes calculated risk based and encourages others to challenge assumptions to seek alternative solutions.
• Champion and lead corporate-wide strategic initiatives.
• Leverage professional society involvement as a means of promoting and representing Medxcel within the regions or local communities through pre-defined branding and service initiatives.

Qualifications

Education:

• Bachelors Degree in business, healthcare, engineering, technology, or related field or equivalence in experience- required.
• Master's Degree preferred (MBA is most preferential)-preferred.

License/Certification:

• CHFM (Certified Health Care Facilities Manager)-required.

Experience:

• At least 10 years of managerial experience with emphasis on leading a business unit- required.
• Experience in handling large customer accounts and ensuring customer satisfaction, performance and profitability of business- required.
• Strategic experience in financial planning, resource allocation, workforce planning and analysis, business process improvement-required.
• Experience in developing and building strong client relationships and building a customer centric organization- required.

Knowledge, Skills and Abilities:

• Strong cross-functional knowledge of sales, human resources, information technology and finance.
• Strategic leadership skills to execute initiatives, influence stakeholders and drive integrated objectives across the organization.
• Conflict resolution and team building skills with the ability to mentor and develop knowledge and skills.
• Must have strong experience in project management and the ability to manage multiple projects to meet critical deadlines.
• Knowledge of hospital/healthcare facilities management and/or regulatory standards required.
• Knowledge of Microsoft Office and Computerized Maintenance Management System (CMMS) database applications required.
• Analytical skills to comprehend and interpret complex regulations, perform data analysis, and communicate results to direct reports and related committees, required.
• Strong interpersonal and conflict management skills.
• Strong written, verbal, and presentational communication skills.
• Travel required: Up to 75%.

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