Vice President Operations

HCA Healthcare, Inc.; Springfield (TN); On-site; USD 150,000 - 230,000; Full time

Job summary

HCA Healthcare, Inc. seeks a Vice President of Operations for TriStar NorthCrest Medical Center in Springfield, Tennessee. You will lead operational excellence, oversee multiple departments, and align initiatives with the facility’s strategic plan to deliver high-quality, patient-centered care.

You will collaborate with physicians, executives, and support teams to optimize performance, manage resources, and uphold regulatory standards while advancing the organization’s mission and values.

Qualifications

• Master’s Degree in Business Administration or Healthcare Administration required.
• 2+ years of experience in a hospital leadership role preferred.
• Must be able to lead and influence across multiple departments.

Responsibilities

• Works with Administrative Team to respond to Division and Group requests for market/facility information.
• Collaborates with the Administrative Team and physicians to enhance processes and services and develop new processes and services, including business and financial justification where appropriate.
• Provides administrative and operational leadership for assigned departments.
• Ensures the application of Customer Service principles in meeting and exceeding the expectations of internal and external customers to provide satisfaction.
• Manages operations of assigned departments to achieve targets for designated Key Performance Indicators.
• Manages fiscal operation of assigned departments through ongoing revenue and expense analysis, to determine potential variances and make adjustments where necessary.
• Develops and updates department goals, in accordance with the facility’s strategic business plan, mission, and vision.
• Meets leadership obligations under the Ethics and Compliance Program.
• Builds strong relationships with physicians, employees, and peers.
• Utilizes HCA tools, such as PLUS, CERs, CAMS Projects, Lawson, etc., to help with management of responsibilities.
• Stays abreast of current Joint Commission, state, and federal guidelines, regulations and standards.
• Assumes accountability for promoting consistent, positive patient interactions that advance the agenda of unparalleled patient service.
• Maintains a patient-first philosophy and engages in service recovery when necessary.
• Supports the development and implementation of strategies to elevate the patient experience.
• Performs other duties as assigned.
• Practices and adheres to the “Code of Conduct” and “Mission and Value Statement.”

Education

Master’s Degree in Business Administration or Healthcare Administration

Job description

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This position is incentive eligible.

Introduction

Executives thrive with us! HCA Healthcare is one of the nation’s leading providers of healthcare services, comprising of over 180 hospitals and about 2,000 sites of care in 21 states and the United Kingdom. We are looking for a Vice President Operations for our TriStar NorthCrest Medical Center team where excellence creates excellence.

Benefits

TriStar NorthCrest Medical Center, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.


• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.


• Free counseling services and resources for emotional, physical and financial wellbeing


• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)


• Employee Stock Purchase Plan with 10% off HCA Healthcare stock


• Family support through fertility and family building benefits with Progyny and adoption assistance.


• Referral services for child, elder and pet care, home and auto repair, event planning and more


• Consumer discounts through Abenity and Consumer Discounts


• Retirement readiness, rollover assistance services and preferred banking partnerships


• Education assistance (tuition, student loan, certification support, dependent scholarships)


• Colleague recognition program


• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)


• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

HCA Healthcare has expanded our influence across the healthcare industry by investing $3.5 billion in capital improvements in recent years. Do you want to be an influencer in healthcare?

Job Summary and Qualifications

The Vice President (VP) of Operations promotes the ideals of high quality, patient-centered, cost-effective care through acquiring resources and assembling teams to successfully coordinate and execute assigned projects, according to the facility’s strategic plan. As a key leader in the facility management team, the VP of Operations participates in institutional planning, policy development, priority setting, and management decisions, and has full operational responsibilities for departments assigned by the supervising executive.

What you do for this role:

• Works with the Administrative Team to respond to Division and Group requests for market/facility information.


• Collaborates with the Administrative Team and physicians to enhance existing processes and services and develop new processes and services, including business and financial justification where appropriate.


• Provides administrative and operational leadership for assigned departments.


• Ensures the application of Customer Service principles in meeting and exceeding the expectations of internal and external customers to provide satisfaction.


• Manages operations of assigned departments to achieve targets for designated Key Performance Indicators.


• Manages fiscal operation of assigned departments through ongoing revenue and expense analysis, to determine potential variances and make adjustments where necessary.


• Develops and updates department goals, in accordance with the facility’s strategic business plan, mission, and vision.


• Meets leadership obligations under the Ethics and Compliance Program.


• Builds strong relationships with physicians, employees, and peers.


• Utilizes HCA tools, such as PLUS, CERs, CAMS Projects, Lawson, etc., to help with management of responsibilities.


• Stays abreast of current Joint Commission, state, and federal guidelines, regulations and standards.


• Assumes accountability for promoting consistent, positive patient interactions that advance the agenda of unparalleled patient service.


• Maintains a patient-first philosophy and engages in service recovery when necessary.


• Supports the development and implementation of strategies to elevate the patient experience.


• Performs other duties as assigned.


• Practices and adheres to the “Code of Conduct” and “Mission and Value Statement.”

What qualifications you will need:

• Master’s Degree in Business Administration or Healthcare Administration Required


• 2+ years experience in a hospital leadership role Preferred

TriStar NorthCrest Medical Center is a 109-bed acute care hospital in Springfield Tennessee that is dedicated to serving the healthcare needs of Robertson County and the surrounding areas. We offer a full array of services, including emergency care, orthopedics, cardiology, women's care and diagnostic imaging. Our Mission is to enhance community and patient wellness through the teamwork of skilled and compassionate employees and physicians.

HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

\"Bricks and mortar do not make a hospital. People do.\"- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder

If you're looking for a leadership opportunity that provides both personal satisfaction and professional growth,

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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