Healthcare VP of Operations: Patient-Centered Leadership

HCA Healthcare, Inc.; Springfield (TN); On-site; USD 150,000 - 230,000; Full time

Job summary

HCA Healthcare, Inc. seeks a Vice President of Operations for TriStar NorthCrest Medical Center in Springfield, Tennessee. You will lead operational excellence, oversee multiple departments, and align initiatives with the facility’s strategic plan to deliver high-quality, patient-centered care.

You will collaborate with physicians, executives, and support teams to optimize performance, manage resources, and uphold regulatory standards while advancing the organization’s mission and values.

Qualifications

• Master’s Degree in Business Administration or Healthcare Administration required.
• 2+ years of experience in a hospital leadership role preferred.
• Must be able to lead and influence across multiple departments.

Responsibilities

• Works with Administrative Team to respond to Division and Group requests for market/facility information.
• Collaborates with the Administrative Team and physicians to enhance processes and services and develop new processes and services, including business and financial justification where appropriate.
• Provides administrative and operational leadership for assigned departments.
• Ensures the application of Customer Service principles in meeting and exceeding the expectations of internal and external customers to provide satisfaction.
• Manages operations of assigned departments to achieve targets for designated Key Performance Indicators.
• Manages fiscal operation of assigned departments through ongoing revenue and expense analysis, to determine potential variances and make adjustments where necessary.
• Develops and updates department goals, in accordance with the facility’s strategic business plan, mission, and vision.
• Meets leadership obligations under the Ethics and Compliance Program.
• Builds strong relationships with physicians, employees, and peers.
• Utilizes HCA tools, such as PLUS, CERs, CAMS Projects, Lawson, etc., to help with management of responsibilities.
• Stays abreast of current Joint Commission, state, and federal guidelines, regulations and standards.
• Assumes accountability for promoting consistent, positive patient interactions that advance the agenda of unparalleled patient service.
• Maintains a patient-first philosophy and engages in service recovery when necessary.
• Supports the development and implementation of strategies to elevate the patient experience.
• Performs other duties as assigned.
• Practices and adheres to the “Code of Conduct” and “Mission and Value Statement.”

Education

Master’s Degree in Business Administration or Healthcare Administration

Job description

HCA Healthcare, Inc. seeks a Vice President of Operations for TriStar NorthCrest Medical Center in Springfield, Tennessee. You will lead operational excellence, oversee multiple departments, and align initiatives with the facility’s strategic plan to deliver high-quality, patient-centered care.

You will collaborate with physicians, executives, and support teams to optimize performance, manage resources, and uphold regulatory standards while advancing the organization’s mission and values.