Vice President Operations

HCA Healthcare, Inc.; Richmond (VA); On-site; USD 127,000 - 203,000; Full time

Job summary

The Vice President (VP) of Operations at Henrico Doctors' Hospital in Richmond, VA leads operational strategy, oversees multiple departments, and partners with physicians and executive teams to drive patient-centered, cost-effective care.

This senior role requires a Master’s in business or healthcare administration and 3+ years of progressive acute care management; you will manage KPIs, fiscal performance, and strategic initiatives to elevate the patient experience. Equal opportunity employer.

Qualifications

• Master’s degree is required.
• 3+ years of experience in progressive acute care management at VP level or equivalent.

Responsibilities

• Works with Administrative Team to respond to Market/Division requests for information.
• Collaborates with Administrative Team and physicians to enhance and develop processes and services with financial justification.
• Provides administrative and operational leadership for assigned departments.
• Ensures application of Customer Service principles to meet and exceed expectations of internal and external customers.
• Manages operations of departments to achieve KPIs and fiscal targets.
• Develops and updates department goals in line with the facility's strategic plan.
• Maintains compliance with Ethics and Compliance Program.
• Builds relationships with physicians, employees, and peers.
• Uses HCA tools (PLUS, CERs, CAMS Projects, Lawson) to manage responsibilities.
• Keeps abreast of Joint Commission/state/federal guidelines.
• Supports strategies to elevate patient experience.
• Performs other duties as assigned.

Education

Master's degree in Business Administration, Healthcare Administration, or related field

Job description

This position is incentive eligible.

Salary Estimate: $127129.60 - $203403.20 / year

Learn more about the benefits offered ( https://careers.hcahealthcare.com/pages/employee-benefits-and-rewards ) for this job.

The estimate displayed represents the typical salary range of candidates hired. Factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in this role. The typical candidate is hired below midpoint of the range.

Introduction

Executives thrive with us! HCA Healthcare is one of the nation’s leading providers of healthcare services, comprising of over 180 hospitals and about 2,000 sites of care in 21 states and the United Kingdom. We are looking for a Vice President Operations for our Henrico Doctors' Hospital team where excellence creates excellence.

Benefits

Henrico Doctors' Hospital, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.

• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.

• Free counseling services and resources for emotional, physical and financial wellbeing

• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)

• Employee Stock Purchase Plan with 10% off HCA Healthcare stock

• Family support through fertility and family building benefits with Progyny and adoption assistance.

• Referral services for child, elder and pet care, home and auto repair, event planning and more

• Consumer discounts through Abenity and Consumer Discounts

• Retirement readiness, rollover assistance services and preferred banking partnerships

• Education assistance (tuition, student loan, certification support, dependent scholarships)

• Colleague recognition program

• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)

• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits (https://careers.hcahealthcare.com/pages/employee-benefits-and-rewards)

Note: Eligibility for benefits may vary by location. Job Summary and Qualifications

The Vice President (VP) of Operations promotes the ideals of high quality, patient-centered, cost-effective care through acquiring resources and assembling teams to successfully coordinate and execute assigned projects, according to the facility’s strategic plan. As a key leader in the facility management team, the VP of Operations participates in institutional planning, policy development, priority setting, and management decisions, and has full operational responsibilities for departments assigned by the supervising executive.

What you do for this role:

• Works with the Administrative Team to respond to Division and Group requests for market/facility information.

• Collaborates with the Administrative Team and physicians to enhance existing processes and services and develop new processes and services, including business and financial justification where appropriate.

• Provides administrative and operational leadership for assigned departments.

• Ensures the application of Customer Service principles in meeting and exceeding the expectations of internal and external customers to provide satisfaction.

• Manages operations of assigned departments to achieve targets for designated Key Performance Indicators.

• Manages fiscal operation of assigned departments through ongoing revenue and expense analysis, to determine potential variances and make adjustments where necessary.

• Develops and updates department goals, in accordance with the facility’s strategic business plan, mission, and vision.

• Meets leadership obligations under the Ethics and Compliance Program.

• Builds strong relationships with physicians, employees, and peers.

• Utilizes HCA tools, such as PLUS, CERs, CAMS Projects, Lawson, etc., to help with management of responsibilities.

• Stays abreast of current Joint Commission, state, and federal guidelines, regulations and standards.

• Assumes accountability for promoting consistent, positive patient interactions that advance the agenda of unparalleled patient service.

• Maintains a patient-first philosophy and engages in service recovery when necessary.

• Supports the development and implementation of strategies to elevate the patient experience.

• Performs other duties as assigned.

• Practices and adheres to the “Code of Conduct” and “Mission and Value Statement.”

What qualifications you will need:

• Master’s degree in Business Administration, Healthcare Administration, or related field required

• 3+ years of experience in progressive acute care management and refined management skills as a VP Ops or through a VP Ops development program or similar executive level experience required

Established in 1974, Henrico Doctors' Hospital is a 340-bed community hospital offering cardiology, gastroenterology, neurology, oncology, physical therapy, women's services and a 24/7 emergency department. Operated by HCA Healthcare, Henrico Doctors' Hospitals consists of three community campuses - Henrico, Parham, and Retreat Doctors' Hospitals along with a free-standing emergency center, Hanover Emergency Center. Envisioned, founded and supported by a group of independent physicians looking to provide high-quality care in an accessible community setting, Henrico Doctors' proudly remains committed to providing patients with the best care possible.

“Bricks and mortar do not make a hospital. People do.”- Dr. Thomas Frist, Sr.

HCA Healthcare Co-Founder

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.