Vice President of Professional Services

Harris Computer; United States; On-site; USD 140,000 - 175,000; Full time

Job summary

A leading company seeks a Vice President of Professional Services to drive growth and enhance client satisfaction. This role requires strategic oversight of service delivery, fostering team development, and innovation in processes to ensure top-tier performance and profitability.

Benefits

Comprehensive Medical, Dental and Vision

3 weeks' vacation and 5 personal days

Employee stock ownership and RRSP matching programs

Lifestyle rewards

Flexible work options

Qualifications

• 5+ years of direct leadership experience in Professional Services.
• 10+ years in a professional services organization.
• Experience managing distributed, remote teams.

Responsibilities

• Ensure performance against measurable goals for the professional services team.
• Collaborate with peers to enhance business effectiveness.
• Develop plans, budgets, policies, and procedures for customer satisfaction.

Skills

Leadership

Communication

Customer Satisfaction

Innovation

Job description

1 day ago Be among the first 25 applicants

The Vice President of Professional Services will have overall responsibility for the delivery of Harris and NorthStar products to our customers. You will work directly with the Executive Vice President, and collaborate with a motivated, experienced executive team to build an organization that delivers exceptional financial results and long-term organic growth.

What Your Impact Will Be

• Ensure performance against measurable goals for the professional services team in line with division growth and profitability targets. Regular monitoring & measuring of the priorities, providing coaching and guidance to team members as required.
• Collaborate with your peers in order to maximize the effectiveness of the business as a whole
• Relentlessly innovate and evolve our implementation strategy to increase the efficiency and flexibility of our implementation services, ensuring we provide a repeatable implementation experience and delight our customers.
• Provide proactive customer follow up, communication & issue management through regular client meetings and check-ins, ensuring contractual obligations are met, risks are mitigated and that a high level of customer satisfaction is maintained.
• Obtain additional signed contracts from the customer base for services and products that will further enhance the customer experience with our products.
• Drive and develop a motivated team of service professionals, building the necessary knowledge, skills and capabilities to execute our business strategies and maintain the highest level of customer satisfaction and profitability.
• Create a work environment that promotes learning, sharing and trust. Build a recognition system that accurately rewards the behaviors that best serve our customers and celebrates wins.
• Develop operations-related plans, budgets, policies and procedures to achieve the organization's customer satisfaction and revenue targets.
• Present financial, project, and customer satisfaction related presentations to senior management.
• Perform other duties and projects as assigned.
  
  

What We Are Looking For

• 5+ years of direct leadership experience in Professional Services
• 10+ years of experience in a professional services organization
• Experience managing groups of 20 people or more; experience developing and promoting managers and leaders
• Demonstrated experience in managing distributed, remote teams
• Experience with remote delivery models and the delivery of cloud solutions
• Previous ownership and management of a P&L
  
  

What Would Make You Stand Out

• General management experience in a vertical market software company
• Experience in the energy or utilities sector
  
  

What We Can Offer

• Comprehensive Medical, Dental and Vision
• 3 weeks' vacation and 5 personal days
• Employee stock ownership and RRSP matching programs
• Lifestyle rewards
• Flexible work options
  
  

About Us

Harris Utilities has been providing software solutions exclusively to Electric, Water, and Gas Utilities for more than 40 years.

Seniority level

• Seniority level

  Executive

Employment type

• Employment type

  Full-time

Job function

• Job function

  Consulting, Information Technology, and Sales

• Industries

  Software Development

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