Vice President of Professional Services

Vantage Point; Dallas (TX); Remote; USD 120,000 - 180,000; Full time

Job summary

An established industry player is on the lookout for a Vice President of Professional Services to lead their remote team. This pivotal role demands a visionary leader who can drive delivery standards and enhance client satisfaction through effective management and strategic insight. You will build and manage a high-performing team, ensuring adherence to best practices while cultivating relationships with key clients. If you have a passion for professional services and a track record of success in the Salesforce ecosystem, this opportunity is perfect for you. Join a dynamic environment that values growth, collaboration, and innovation.

Benefits

Flexible Time Off

Paid Holidays

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with Employer Match

Short-Term Disability Insurance

Long-Term Disability Insurance

Term Life Insurance

Ongoing Learning & Development

Qualifications

• 10+ years in Professional Services roles with demonstrated growth.
• 5+ years leading a Professional Services practice in Salesforce.

Responsibilities

• Manage team functionality, processes, and methodologies for engagements.
• Cultivate relationships with strategic clients and understand industry trends.

Skills

Leadership

Professional Services Management

Salesforce Ecosystem

Financial Metrics Understanding

Client Communication

Job description

Vantage Point is seeking a Vice President of Professional Services to join our rapidly growing, highly talented, and fully remote team! The VP of Professional Services will have proven experience leading Professional Services teams on a national scale and will set, align and drive delivery standards that exceed client expectations. This role leads all efforts in Delivery and Professional Services best practices.

Primary Responsibilities:

• Build and Manage team functionality, processes, and methodologies to ensure the team follows standardized procedures efficiently for all engagements
• Focus on quality standards, technical leadership, operations, people management, skills development, and executive collaboration to meet business goals and objectives
• Planning, managing, and reporting on the overall Professional Services P&L and forecasting
• Manage the overall Professional Services team budget, including hiring, training, travel, technical resources, events, etc
• Manage team functionality, processes, methodologies and ensure the team runs efficiently for all engagements
• Develop programs and policies to meet company expectations with an emphasis on trusted advisor skills and standards in the practice
• Cultivate relationships with strategic clients, understand their industry norms and trends
• Add strategic consultative value to portfolio discussions, client engagements
• Establish and manage expectations, deliverables, and service level agreements
• Optimally map and align resources to projects/portfolios, ensuring Utilization goals are met for each Professional Services resource
• Communicate priorities, challenges, and results to the team as well as executive leadership
• Increase project and program delivery accuracy in terms of time, quality, and costs while driving improvements in overall customer satisfaction
• Ensure the team is adhering to all compliance requirements for all client engagements
• Manage team performance, set standards, goals, and objectives for the team as a unit, as well as individually
  
  
  

Additional Responsibilities:

• Build and sustain optimal talent levels: Identify delivery practice resource needs, including technical and capabilities/roles and experience level
• Create opportunities for team members to advance and share technical knowledge
• Act as point of escalation for technical knowledge
• Develop training and performance improvement plans to keep skills and performance up to standards
• Support and coach Delivery leaders in identifying and creating coaching moments for team members
• Scale talent capabilities to anticipate growing technical customer needs and business offerings
• Serve as a member of the Leadership team supporting Executive strategy, upholding culture, values, and mission
• Understand and drive decision support based on core business metrics and indicators
• Proactively review and set meeting cadence with the leadership team to discuss Delivery needs and performance
  
  
  

Requirements

• 10+ years in Professional Services roles with demonstrated growth and increasing responsibility
• 5+ years leading a Professional Services practice in the Salesforce ecosystem
• Understanding of financial metrics associated with Services Delivery (Utilization, Margin, Delivery Efficiency, etc.)
• Extensive experience with managing people, including mentoring and leadership skills
• Strong verbal, written, and client communication skills
• Ability to perform in a metrics-driven, process-based organization
• Organizational skills such as prioritization, proactive management, meeting organization, and action follow-through
  
  
  

Benefits

• Flexible Time Off & Paid Holidays
• Medical, Dental, and Vision Insurance
• 401(k) with 100% employer match (vests immediately)
• Short-Term & Long-Term Disability Insurance (100% paid for by employer)
• Term Life Insurance (100% paid for by employer)
• Competitive Compensation, Flexible/Remote Work Environment, Ongoing Learning & Development, & Team Collaboration
  
  
  

Equal Opportunity Statement

Vantage Point Consulting is an Equal Employment Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.