VP, Professional Services

Quickbase; United States; Remote; USD 150,000 - 250,000; Full time

Job summary

Quickbase is seeking a Vice President of Professional Services to lead their global team. This role focuses on revenue growth, optimizing delivery processes, and enhancing customer experience in a dynamic SaaS environment. The ideal candidate will have extensive experience in professional services and SaaS leadership, driving operational efficiency and client relationships.

Benefits

Competitive compensation and benefits

Innovative and collaborative environment

Qualifications

• 10+ years in professional services, with 5+ in leadership within SaaS.
• Experience managing global teams and driving revenue.
• Deep understanding of SaaS business models.

Responsibilities

• Drive revenue through new services, upselling, and retention.
• Standardize and improve service delivery processes.
• Lead, mentor, and develop a global team.

Skills

Analytical skills

Communication skills

Interpersonal skills

Education

Bachelor’s degree

Job description

Join to apply for the VP, Professional Services role at Quickbase.

At Quickbase, we’re on a mission to end Gray Work—the ad-hoc, manual tasks that hinder productivity and well-being. Our platform for Dynamic Work Management helps organizations like Consigli, Suffolk, Valvoline, and Daifuku to streamline processes and focus on impactful work.

Our application development platform uses AI to enable anyone to build scalable business solutions easily, securely, and with full IT governance. It connects data into a single source of truth, helping businesses reduce risk, waste, and costs, while automating workflows and managing permissions effectively.

Job Description

Title: Vice President, Professional Services

Reporting to: Chief Customer Experience Officer

Location: Remote, US

Department: Customer Experience

We are seeking an experienced Vice President of Professional Services to lead our global Professional Delivery Resources team. This leader will oversee revenue growth, define service offerings, optimize delivery processes, and enhance customer experience. Prior experience in leading a revenue-generating professional services organization within a SaaS environment is required.

Key Responsibilities

• Revenue Growth & Retention: Drive revenue through new services, upselling, and retention; define pricing models; forecast revenues; build client relationships.
• Service Offerings & Technology: Develop offerings aligned with business strategy; collaborate with Product & Engineering; set service expectations.
• Process & Optimization: Standardize and improve service delivery processes; implement best practices.
• Utilization & Resource Management: Monitor and optimize team utilization; capacity planning; foster continuous improvement.
• Customer Experience & Risk Management: Ensure high-quality service; mitigate risks; handle escalations.
• Product Adoption: Work with Customer Success and Sales to maximize product value and identify upsell opportunities.
• Leadership & Development: Lead, mentor, and develop a global team; promote a collaborative culture.
• Cross-Functional Collaboration: Coordinate with Sales, Customer Success, Product, and Engineering teams.

Qualifications

• Bachelor’s degree or 10+ years in professional services, with 5+ in leadership within SaaS.
• Experience managing global teams, driving revenue, and operational efficiency.
• Deep understanding of SaaS business models and customer lifecycle.
• Strong analytical, communication, and interpersonal skills.

Key Attributes

• Strategic thinker, customer advocate, data-driven, results-oriented.

Why Join Us

• Lead a global, high-impact team in a growing SaaS company.
• Be part of an innovative, collaborative environment.
• Enjoy competitive compensation and benefits.