Vice President, Consulting and Professional Services

Wolters Kluwer N.V.; Coppell (TX); Hybrid; USD 120,000 - 200,000; Full time

Job summary

Join a forward-thinking company as a Vice President of Consulting and Professional Services, where you'll lead a dynamic team to enhance client satisfaction and drive revenue growth. This hybrid role emphasizes strategic direction in professional services, ensuring seamless delivery across implementation, training, and solution design. With a focus on modernizing service models and aligning with customer needs, you'll foster relationships and oversee a large team, making a significant impact in the industry. If you're passionate about innovation and excellence, this is your opportunity to shine.

Benefits

Health care plans

Remote work flexibility

Professional development opportunities

Wellness programs

Diversity and inclusion initiatives

Qualifications

• 15+ years of experience in professional services and leadership roles.
• Proven ability to manage large teams and P&L responsibilities.

Responsibilities

• Drive client satisfaction and revenue growth through best practices.
• Lead the entire professional services lifecycle from pre-sales to post-implementation.

Skills

Strategic thinking

Project management

Client relationship management

Financial management

Adult learning methodologies

Analytical skills

Education

BA/BS in Business

MBA or advanced degree

Tools

CRM systems

ERP systems

Learning Management Systems

Job description

Vice President, Consulting and Professional Services page is loaded

Vice President, Consulting and Professional Services

Apply remote type Hybrid (8 days/month) locations USA - Coppell, TX time type Full time posted on Posted 3 Days Ago job requisition id R0048739

Basic Function

The Vice President, Professional Services will provide strategic direction and leadership to ensure delivery of high-impact professional services across scheduling, implementation, training, and solution design for Wolters Kluwer Tax & Accounting clients in North America to ensure an optimal onboarding experience. This executive role will oversee a unified Professional Services team, integrating Solution Design, Specialty Services, the Conversion Team, Implementation, and Training under one aligned organization. The VP will play a critical leadership role in driving client satisfaction, and revenue growth, while modernizing service models aligned to product strategy, and evolving customer needs and will ensure onboarding is aligned with both pre-sales and service excellence.

**This role is a Hybrid role requiring 2 days a week in the office. The preference is for our Coppell, Tx office location**

Essential Duties and responsibilities

• Provide executive leadership for driving client satisfaction, operational efficiency, and revenue growth through best-in-class implementation practices, service deliver all aspect of professional services across North America, including scheduling, implementation, training, solution design, specialty services, and conversion team.

• Deliver on revenue targets (>$18M in Professional Services), manage P&L, and ensure financial performance.

• Lead and manage the end-to-end professional services lifecycle – from pre-sales engagement through solution design, implementation, training, and post-implementation support

• Transform the implementation and training experience through advanced technology and modern delivery practices, including Learning Management Systems and automated scheduling tools

• Align training and onboarding to customer workflows and adult learning principles, tailored by customer segment and go to market strategy,

• Serve as the senior point of contact for customer stakeholders during implementation, building strong, trust-based relationships and ensuring transparency.

• Ensure seamless solution delivery by aligning product configuration with client needs; collaborate cross-functionally with Sales, Product, Finance, Client Success, and Service Excellence to ensure consistent, high impact client experience.

• Manage resource allocation and staffing models to support a growing customer base while maintaining service excellence.

• Ensure implementation teams have the resources, training, and support needed to succeed; Lead a team of 100+ employees, (including seasonal contractors), fostering career, growth, performance, and leadership development. Provide strategic oversight and execution across implementation, client onboarding, solution design, customer training, and scheduling.

• Drive continuous improvement across onboarding and implementation processes – from project scoping and planning to go-live, training, and post-implementation success.

• Develop, improve, and implement scalable solutions design, onboarding, and training strategies, procedures, and policies, supporting both new and legacy software products, including migrations.

• Develop and monitor key performance indicators (KPIs) tied to service delivery, client success, and operational performance.

• Drive innovation and efficiency by optimizing internal processes, tools, and technologies (e.g. LMS, automated scheduling), to enhance performance, reduce friction, and scale service delivery. Identify and implement new consulting service offerings for the audit & tax market.

• Manage relationships with external vendors for training and staffing augmentation.

• Ensure compliance with industry standards and internal policies.

• Conduct regular client reviews to support solution adoption and identify upsell and cross-sell opportunities during implementation phases.

• Prepare detailed business performance reports and strategic planning updates for senior leadership.

• Regular travel required for internal meetings and some client visits (primarily remote team).

Job Qualifications

Minimum Qualifications:

Education

• BA/BS in a Business-related field required
• MBA or advanced degree preferred

• 15+ years of relevant experience, with 8+ years in direct leadership roles, managing large teams and P&L responsibility (>$10M).

• Experience in at least two of the following areas: professional services, training and implementation, software/information services, CPA/audit/tax/accounting industries

Other Knowledge, Skills, Abilities or Certifications:

• Strategic thinking and planning with a proven track record of executing complex initiatives.

• Experience in creating & executing adult learning methodologies appropriate for complexities of enterprise software and customer segments

• Proven ability to transform professional service organization to support modern technology and customer experience

• Deep understanding of financial concepts (budgeting, revenue projections, resource allocation, cost management).

• Expertise in project and resource management.

• Strong interpersonal and communication skills, with the ability to lead and influence cross-functional teams.

• Client relationship management at the executive level.

• Experience implementing and scaling customer success models.

• Excellent organizational skills with the ability to manage multiple priorities.

• Ability to drive change and develop high-performing, motivated teams.

• Advanced analytical and problem-solving skills.

• Proficiency in relevant tools and systems (e.g., CRM, ERP, SaaS delivery platforms).

Travel requirements

Up to 10 site visits per year

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

Be the Difference

If making a difference matters to you, then you matter to us.

Join us, at Wolters Kluwer, and be part of a dynamic global technology company that makes a difference every day.

We’re innovators with impact. We provide expert software and information solutions that the world’s leading professionals rely on, in the moments that matter most. You’ll make a real difference in the lives of millions of people. Together with our customers, we help to advance sustainability, health, justice, prosperity, and commerce around the world.

You can thrive at Wolters Kluwer, where diversity is core to our collective strength and high performance. Be your unique self, share your creative ideas, do your best work, and take time to grow in our caring and inclusive culture where you can belong.

About Wolters Kluwer

Wolters Kluwer reported 2023 annual revenues of €5.6 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 21,400 people worldwide.

Our customers work in industries which impact the lives of millions of people every single day. Our mission is to empower our professional customers with the information, software solutions, and services they need to make critical decisions, achieve successful outcomes, and save time.

Our expert solutions combine deep domain knowledge with technology to deliver both content and workflow automation to drive improved outcomes and productivity for our customers.

We are committed to helping professionals improve the way they do business and solve complex problems with our range of digital solutions and services, which we continuously evolve to meet their changing needs. Our 188-year legacy and portfolio represent thousands of customers worldwide.

Wolters Kluwer has a dedicated team of experienced talent acquisition professionals who are ready to hear what makes you tick and share how Wolters Kluwer can help you achieve your goals and ambitions. Here Rasi Fawaz shares some tips on what recruiters are looking for on a resume.

Building Diverse Teams

As a global organization, we recognize that solving a wide range of complex problems requires diverse perspectives and innovative thinking. We know that bringing our best to our customers, communities, and other key stakeholders requires a highly engaged and talented workforce – one that represents the diversity of those we serve and the communities where we live and work.

We aim to provide a welcoming environment and equitable opportunities for all employees regardless of background, nationality, race, ethnicity, gender, gender identity, age, sexual orientation, marital status, disability, or religion.

This principle is ingrained in our company values and articulated in our Code of Business Ethics.

At Wolters Kluwer, you’ll feel valued for your contributions, and you’ll know that your health, safety, and well-being are important to us. Our well-being benefits provide tools, programs, and resources to help our diverse employees feel healthy, happy, safe, and prosperous.

In 2024 we were awarded Ragan’s Top Places to Work for Employee Wellbeing: Large Organization, in recognition of our commitment to maintaining and enhancing the well-being of our colleagues through our ‘Together we thrive’ well-being program.

Equal Opportunity Employer

Wolters Kluwer and all its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other protected status.