Vice President of Operations - Austin, TX

CWS Apartment Homes; Austin (TX); Sur place; USD 250 000 - 350 000; Plein temps

Avantages offerts par ce poste

50% apartment rental discount for on‑s

Medical, dental, and vision plans

Company-paid life and disability

Parental leave

401(k) with company match

Pet insurance

Tuition reimbursement

Flexible spending and health savings

Fitness Bucks

Paid time off

Company holidays

Floating holiday

Birthday holiday

Résumé du poste

CWS Apartment Homes is seeking a Senior Vice President of Operations to oversee a large multifamily portfolio across markets. You will lead and implement strategies, drive NOI growth, and recruit and develop an exceptional operations team while ensuring safety and exceptional resident experiences.

You will partner with other departments to execute capital projects, leasing goals, and budgeting, maintaining strong investor credibility and aligning with CWS values and culture.

Qualifications

• 10+ years progressive management experience in multifamily real estate.
• 3+ years leading significant multifamily operations, including strategic planning and tactical management.
• Knowledge of multifamily industry trends, best practices, rules, and regulations.
• Proficiency in Microsoft Office (especially Excel) and property management systems (Yardi, OneSite).

Responsabilités

• Operate properties effectively across multiple markets.
• Develop and execute strategies aligning with company vision and growth.
• Recruit, hire, train, and lead operations leadership professionals.
• Manage budgeting and expenditures, ensuring on-budget operations.
• Market properties to qualified residents and manage renewals.
• Collaborate with departments to drive capital and renovation projects.
• Drive NOI growth and asset performance.

Connaissances

Leadership

Strategic planning

Budgeting

Operations management

MS Office

Yardi

OneSite

Revenue management

Outils

Yardi

OneSite

Description du poste

What is your Purpose? What You Will Do As Senior Vice President of Operations, you will be responsible for all aspects of successful property management for a large portfolio in multiple markets. Just as importantly, we are a growth-oriented company. Hence, we are seeking a candidate who has the background, capacity, and skills to support and be a key asset in our continued growth. Our expectations are for you to: Align with and positively influence the CWS Culture As a company leader, embody and promote the CWS Purpose and Values. Make safety a top priority Ensure that the health, well-being, and safety of our team members, residents, contractors, and yourself is foremost in mind in conducting any and all business activities.

What Your Day Consists Of

• Do a great job operating the properties
• Develop, execute upon, and accomplish strategies and goals which support the overall vision and objectives of the company.
• Recruit, hire, train, retain, and lead Operations leadership professionals.
• Ensure communities are staffed with top quality, trained, motivated and capable individuals who are able to achieve property and company objectives.
• Drive long term net operating income growth and promote the achievement of optimum operational, financial, and business performance at the properties.
• Lease the properties at rates that reflect the potential of the assets under current market conditions, both for new residents and renewals.
• Ensure effective budgeting of expenses and ensure effective operations within budget, while providing proper notification when extraordinary circumstances result in variances.
• Lead a high level of service quality to our resident customers, as measured in part by our online reputation ratings and net promoter scores.
• Effectively and efficiently market the properties to qualified prospective residents, especially online.
• Ensure property presentation meets expectations and is kept a focus, with a specific emphasis on the components of the tour route, vacant ready units, and amenities.
• Ensure effective communication of physical issues at the properties that require additional resources and support and communicate those issues to other areas of the company as appropriate.
• Accomplish the above for new takeovers as well as legacy assets.
• Participate in the due diligence process.
• Establish areas of focus for each new asset and ensure timely project completion after takeover.
• Meet or exceed the proforma for year-one.

Effectively collaborate with other departments within the Company

• Work with the Facilities Maintenance Department to ensure appropriate maintenance of physical components of the properties that are under the purview of Operations, including life safety systems.
• Execute capital and renovation projects, under the scope of Operations, on budget and at an appropriate / planned level of quality.
• For capital and renovation projects under the scope of Capital Projects, help support these efforts as appropriate.
• Demonstrate productive collaboration between the departments including Accounting, Asset Management, Capital Projects, Facilities Management, Human Resources, Information Technology, Marketing, Revenue Management, Risk & Safety, and Training.

Effectively problem-solve

Have systems and communications in place that provide indications and warning, which enable proactive addressing of issues before they turn into major problems.

• Quickly and accurately diagnose the problem.
• Clearly, concisely, and accurately communicate the essence of the issue at hand.
• Clearly, concisely, and expertly recommend a remedy or take action on a remedy as appropriate.
• Follow-up and follow through until all necessary remedies or actions have been completed.
• Hold yourself and relevant team members accountable to learning from the problem and ensure that similar problems do not occur in the future.

Establish and maintain credibility and trust with investors in areas related to income, expenses, physical issues, personnel, safety, and security.

What You Bring To Us

• 10+ years progressive management experience in the multifamily real estate sector.
• 3+ years of experience leading significant multifamily operations, including top level strategic planning and tactical management.
• Knowledge of the multifamily industry’s trends, best practices, rules and regulations.
• Proficiency in Microsoft Office programs (especially Excel) and property management systems such as Yardi, OneSite or similar software and revenue management systems.
• Compensation: Competitive compensation for the right individual.

What We Offer

At CWS, our employees are like family. We offer a comprehensive benefits package designed to support your health, financial well-being, career growth, and work-life balance.

• 50% apartment rental discount for onsite team members and a 20% rental discount for all other employees.
• Multiple medical, dental, and vision plan options.
• Company-paid life and disability insurance.
• Paid parental leave.
• 401(k) with company match.
• Pet insurance.
• Tuition reimbursement.
• Flexible spending and health savings account options.
• Fitness Bucks program, which helps cover fitness-related activities, equipment, and wellness purchases.
• Paid time off.
• Company holidays.
• Floating holiday.
• Birthday holiday.

Work Environment

Work is performed in both office and field environments within residential apartment communities. Position requires frequent interaction with residents, prospective residents, vendors, and team members in a fast-paced, customer-focused environment and may involve exposure to outdoor weather conditions while conducting property tours and inspections.

Physical Requirements

Requires frequent walking of the apartment community, including model units, vacant apartments, and common areas while conducting tours and assisting residents and prospective residents. Position involves standing, sitting, bending, reaching, climbing stairs, and occasional lifting of up to 25 pounds. Work is performed in both office and outdoor environments with frequent customer interaction.

Who We Are

We are honored to be recognized as a multi-award winning organization, including one of the Best Places to Work in Multifamily Housing. At CWS, we recognize these awards are won because our greatest asset is our people. CWS’ competitive advantage is to hire leaders with qualities which allow them to successfully interact with colleagues and others in the workplace and beyond. At the heart of CWS is our volunteer program, BRIDGE. This program was designed to provide employees with the opportunity to give back to their local communities through volunteerism and community involvement. BRIDGE is employee-directed, affording each the opportunity to find their own passion within their community.

What We Do

Since 1969, CWS has delivered exceptional living experiences for our customers. Over the years, our company has expanded and we’re proud to serve more than 60,000 residents and 800 team members across the country. We believe our success is a product of staying true to who we were at the onset. As a result, our daily actions are designed to deliver on our purpose of “Enhancing Lives the CWS Way!”

What We Believe

Through “Enhancing Lives the CWS Way,” our five core values we embody are:

Honoring Our Word

Do what you say you will do. Employ thoughtful and careful consideration when making a commitment. Take ownership of your commitment. Follow through on promises consistently.

Ethical Dealings are Paramount

Do the right thing all the time, every time. Be open and honest in all situations, especially when it’s difficult to be so. Respect confidentiality and protect privacy. Put other employees, residents, and investors before yourself. Charge fair and appropriate fees to our investors.

A Respect for People

Use honest, thoughtful, and specific communication. Be responsible for how you are heard. Be transparent and inclusive. Share information timely and consistently. Have empathy - search for the truth and be intentionally slow to understand.

Requirement for Profitability and Sustainability

Bring value to our employees, residents, and investors in a company designed for the long term. Promote mindful spending. Be efficient. Be forward thinking. Grow with courage. Be team oriented.

A Demand for Excellence with a Sense of Urgency

Be intentional. Be accurate. Be timely. Care. Go above and beyond. Get after it. Hold yourself and each other accountable. Inspect what you expect. Communicate what matters most. Delight the customer.