Regional Transitional Manager

CWS Apartment Homes; Austin (TX); Presencial; USD 100.000 - 115.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Apartment rental discount for onsite团队

Medical, dental, vision plans

Life and disability insurance

401(k) with company match

Paid time off and holidays

Tuition reimbursement

Descripción de la vacante

CWS Apartment Homes is seeking a Regional Transitional Manager to oversee multiple apartment communities on a temporary basis, driving leasing activity, operations, and budget management. You will coordinate with the VP of Operations to maximize asset value and ensure compliance and safety across regions.

The role requires extensive leasing and management experience, including travel, and offers a strong benefits package and opportunities for long-term placements in select cases.

Formación

• Extensive leasing experience with stabilized and lease-up assets.
• Yardi software experience (required).
• Microsoft Office and Outlook experience (preferred).
• Strong verbal and written communication skills.
• Ability to travel extensively with minimum notice.
• Strong supervisory/managerial skills.
• Valid driver’s license with good driving record and current automobile insurance (required).
• High school diploma, some college preferred.
• Extensive knowledge of property management with 2-4 years of manager level and leasing experience.

Responsabilidades

• Manage property operations and leasing activity to maximize performance.
• Lead on-site staff and supervise leasing consultants.
• Develop and execute property budgets and cost controls.
• Ensure compliance with federal, state, and local laws.
• Plan and implement safety and risk management programs.

Conocimientos

Leasing experience

Communication skills

Supervisory/management

Travel availability

Driver's license

Flexible schedule

Educación

High school diploma / some college

Herramientas

Yardi software

Microsoft Office / Outlook

Descripción del empleo

What’s Your Purpose?

What’s Your Purpose? What You Will Do The Regional Transitional Manager is responsible for managing the operations and maximizing the financial value of an apartment community on a temporary basis, with an emphasis on effectively managing, marketing, and maintaining the physical asset in accordance with CWS Apartment Homes, LLC policies, procedures and standards. An associate in this position will be assigned by the Vice President of Operations to manage various properties in a region or regions, typically for a short-to-medium term assignment, though long term assignments are possible. The RTM may be assigned to work in the absence of the current Community Director or at an underperforming asset with critical needs such as improved leasing activity to ensure optimum performance while maintaining expense control. Expected travel for the RTM position is 100%.

Essential Job Functions:

• CWS Values: You will embrace our core values and set an example to the team by demonstrating these values daily.
• Make safety a top priority
• Ensure that the health, well-being, and safety of our team members, residents, contractors, and yourself is foremost in mind in conducting all business activities.
• Facilitate leasing activity and leasing improvements as needed for the community.
• Oversee the Assistant Community Director and Leasing Consultants use of phone techniques, tracking and follow-up, application verification and notification, lease paperwork preparation, move-in procedures, and apartment tour procedures.
• Recommend rent changes, renewal increases, and concessions to the Revenue Manager.
• Ensure all leasing practices meet federal, state, and local law requirements.
• Implementation of strategic marketing plans and execution thereof.
• Ensure that each member of the leasing staff is knowledgeable of the overall market.
• Develop overall marketing strategies and facilitate the participation of the leasing staff in all marketing programs.
• Evaluate the effectiveness of all advertisements.
• Develop and execute the property’s operations budget.
• Prepare the annual property operations budget by using the approved budget as a guideline.
• Monitor expenses to approved budget.
• Maintain positive resident relations and retentions program.
• Establish and maintain renewal programs, daily resident services, and concierge programs.
• Monitor service requests and follow-up programs.
• Monitor notices to vacate and ensure all efforts have been made to boost resident retention.
• Supervise and lead all on-site staff.
• Recruit, interview, and hire community staff.
• Evaluate on-site team member performance annually and coach/counsel team members as needed.
• Ensure regular and consistent training of all team members.
• Monitor make-ready status on vacant units.
• Establish and maintain efficient systems for scheduling necessary work in make-ready apartments to minimize down time and ensure make-ready units meet leasing objectives.
• Ensure the overall quality of make-ready units meet CWS standards.
• Monitor service requests
• Ensure service request response is prompt
• Ensure service requests are completed properly the first time
• Establish and maintain systems for service requests and follow-ups
• Achieve maximum performance regarding accounts receivables
• Ensure all rent and other income due to the property is collected
• Ensure all receivables are recorded properly
• Ensure all monies are deposited to the bank timely
• Achieve maximum performance regarding accounts payables
• Approve and code expenses
• Enter invoices into the accounts payable system
• Ensure the timely payment of invoices
• Maintain and reconcile the petty cash debit card account
• Monitor payroll reporting
• Ensure the proper use of the time clocks
• Review punch detail reports with individual staff members
• Prepare monthly bonus and commission reports
• Successful execution of Risk Management Programs and Emergency Procedures
• Implement and maintain the CWS Risk Management Programs
• Respond to community emergencies and document any damage and/or accidents involving residents and team members
• Plan and participate in regular safety meetings

Job Qualifications

• Extensive leasing experience with both stabilized and lease up assets
• Yardi software experience (required)
• Microsoft Office and Outlook software experience (preferred)
• Strong verbal and written communication skills
• Ability to adhere to a variable work schedule, including weekends and emergencies as required
• Ability to adhere to company policies, procedures, and practices
• Ability to establish and maintain effective working relationships
• Ability to create and maintain a professional and ethical atmosphere
• Possess a valid driver’s license with good driving record and current automobile insurance (required)
• Strong supervisory/managerial skills
• Strong word processing and spreadsheet skills
• High school diploma, 2-4 years of college is strongly preferred
• Extensive knowledge of property management with 2-4 years of manager level and leasing experience
• Ability to travel extensively with minimum notice

Pay Range

Pay Range - $100,000 - $115,000 Annual Salary

What We Offer

• Benefits include a 50% apartment rental discount for onsite team members and a 20% rental discount for all other employees.
• We offer multiple medical, dental, and vision plan options, company-paid life and disability insurance, paid parental leave, and a 401(k) with company match.
• Additional benefits include pet insurance, tuition reimbursement, flexible spending and health savings account options, and our Fitness Bucks program, which helps cover fitness-related activities, equipment, and wellness purchases.
• You’ll enjoy paid time off, company holidays, a floating holiday, and a birthday holiday—because we believe in taking care of our team both at work and at home.

Work Environment

Work is performed in both office and field environments within residential apartment communities. Position requires regular interaction with residents, prospects, vendors, and team members in a fast-paced customer service and operational setting. Occasional exposure to outdoor weather conditions and maintenance or construction activity may occur.

Physical Requirements

Requires frequent walking of the property, including climbing stairs and inspecting common areas, amenities, and apartment homes. Position involves standing, sitting, bending, reaching, and occasional lifting of office or marketing materials up to 25 pounds. Work is performed in both office and outdoor environments with regular interaction with residents, team members, and vendors.

Who We Are

We are honored to be recognized as a multi-award winning organization, including one of the Best Places to Work in Multifamily Housing. At CWS, we recognize these awards are won because our greatest asset is our people. CWS’ competitive advantage is to hire leaders with qualities which allow them to successfully interact with colleagues and others in the workplace and beyond.

At the heart of CWS is our volunteer program, BRIDGE. This program was designed to provide employees with the opportunity to give back to their local communities through volunteerism and community involvement. BRIDGE is employee-directed, affording each the opportunity to find their own passion within their community.

What We Do Since 1969, CWS has delivered exceptional living experiences for our customers. Over the years, our company has expanded and we’re proud to serve more than 60,000 residents and 800 team members across the country. We believe our success is a product of staying true to who we were at the onset. As a result, our daily actions are designed to deliver on our purpose of “Enhancing Lives the CWS Way!”

What We Believe Through “Enhancing Lives the CWS Way,” our five core values we embody are: Honoring Our Word, Ethical Dealings are Paramount, A Respect for People, Requirement for Profitability and Sustainability, A Demand for Excellence with a Sense of Urgency.

Honoring Our Word Do what you say you will do. Employ thoughtful and careful consideration when making a commitment. Take ownership of your commitment. Follow through on promises consistently.

Ethical Dealings are Paramount Do the right thing all the time, every time. Be open and honest in all situations, especially when it’s difficult to be so. Respect confidentiality and protect privacy. Put other employees, residents, and investors before yourself. Charge fair and appropriate fees to our investors.

A Respect for People Treat others the way you want to be treated. Use honest, thoughtful, and specific communication. Be responsible for how you are heard. Be transparent and inclusive. Share information timely and consistently. Have empathy - search for the truth and be intentionally slow to understand.

Requirement for Profitability and Sustainability Bring value to our employees, residents, and investors in a company designed for the long term. Promote mindful spending. Be efficient. Be forward thinking. Grow with courage. Be team oriented.

A Demand for Excellence with a Sense of Urgency Be intentional. Be accurate. Be timely. Care. Go above and beyond. Get after it. Hold yourself and each other accountable. Inspect what you expect. Communicate what matters most. Delight the customer