Regional Leasing Consultant (Seattle, WA)

CWS Apartment Homes; Seattle (WA); On-site; USD 39,000 - 41,000; Full time

Benefits offered by this job

50% onsite rental discount

20% off rental for other employees

401(k) with company match

Medical, dental, vision plans

Paid parental leave

Job summary

CWS Apartment Homes is seeking a Regional Leasing Consultant to blend customer service, sales, and marketing to lease apartment homes across assigned properties. You will greet, tour, qualify, and close prospective residents, record activity, and manage move-ins with accuracy while maintaining the property to CWS standards.

In this role you will travel within the major metro area up to 75% and report to a Community Director.

Qualifications

• High School diploma or GED is required.
• Knowledge of on-site management operations or customer service and Yardi software experience preferred.
• One year of apartment leasing or customer service experience preferred.
• General knowledge of Property Management.

Responsibilities

• Greet, qualify, tour and close prospective residents.
• Record traffic and leasing activity.
• Verify applications and notify applicants of approval or denial.
• Prepare move-in packages and lease paperwork.
• Maintain lease expiration programs and promote other income items.
• Ensure curb appeal and assist with outreach programs.

Skills

Communication skills

Self-confidence

Customer service

Interpersonal skills

Presentation skills

Education

High School diploma or GED

Tools

Yardi software

MS Word

MS Excel

Job description

Job Description What’s Your Purpose? Engage | Serve | Respond

What You Will Do As a Regional Leasing Consultant, you will integrate your customer service, sales, and marketing skills to support our mission while leasing our apartment homes to interested customers. Manage your own success by attaining leasing goals and building rapport with customers and residents. Driven, service-minded individuals who enjoy selling a product they believe in will excel in this position. The Regional Leasing Consultant will report to a Community Director of their assigned property or region.

What Your Day Consists Of

• Greet, qualify, tour and close prospective residents
• Invite prospects for community tour
• Record traffic and leasing activity
• Verify applications and notify applicants of approval or denial
• Maintain lease expiration programs
• Prepare move-in packages and lease paperwork
• Process move-outs
• Walk through units to ensure they are ready
• Move in residents by reviewing lease and addendums
• Promote other income items
• Ensure that the grounds, tour routes, models, leasing carts, and office up to CWS Standard
• Assist with outreach programs
• Maintain monthly market survey and knowledge of competitors
• Prepare service requests and assigning staff to duties
• Ensure curb appeal of community
• Keep up-to-date resident database
• Participate in risk management program
• Assist Community Director in managing staff, including mentoring, training and development
• Make safety a top priority
• Ensure that the health, well-being, and safety of our team members, residents, contractors, and yourself is foremost in mind in conducting any and all business activities.

CWS Values: Embrace our core values and set an example to the team by demonstrating these values on a daily basis.

What You Bring To Us

• High School diploma or GED (Required)
• General knowledge of Property Management
• Knowledge of on-site management operations or customer service and Yardi software experience (preferred)
• One year of apartment leasing or customer service experience (preferred)
• Strong verbal and written communication skills
• Ability to adhere to set and variable work schedule, including weekends and emergencies as required
• Ability to adhere to company policies, procedures and practices
• Ability to establish and maintain effective working relationships
• Ability to professionally interact with customers, residents and guests, as needed
• Ability to maintain professional image
• Self-confidence and outgoing
• Assertiveness and Strong customer service orientation
• Basic Internet, Microsoft Word and Excel experience
• Ability to perform work responsibilities at locations other than assigned property helpful
• Ability to travel within major metropolitan area; may be required to attend company functions in cities other than assigned location requiring overnight stays
• Possess a valid Driver’s License with good driving record and current automobile insurance (required)
• Travel to assigned region up to 75%

Pay Range: $28 -$30/hr

What We Offer

At CWS, our employees are like family. We offer a comprehensive benefits package designed to support your health, financial well-being, career growth, and work-life balance. Benefits include a 50% apartment rental discount for onsite team members and a 20% rental discount for all other employees. We offer multiple medical, dental, and vision plan options, company-paid life and disability insurance, paid parental leave, and a 401(k) with company match. Additional benefits include pet insurance, tuition reimbursement, flexible spending and health savings account options, and our Fitness Bucks program, which helps cover fitness-related activities, equipment, and wellness purchases. You'll enjoy paid time off, company holidays, a floating holiday, and a birthday holiday—because we believe in taking care of our team both at work and at home.

Work Environment

Work is performed in both office and field environments within residential apartment communities. Position requires frequent interaction with residents, prospective residents, vendors, and team members in a fast-paced, customer-focused environment and may involve exposure to outdoor weather conditions while conducting property tours and inspections.

Physical Requirements

Requires frequent walking of the apartment community, including model units, vacant apartments, and common areas while conducting tours and assisting residents and prospective residents. Position involves standing, sitting, bending, reaching, climbing stairs, and occasional lifting of up to 25 pounds. Work is performed in both office and outdoor environments with frequent customer interaction.

This job description is not an all-inclusive list of duties and responsibilities. CWS may add or change responsibilities in order to meet business and organizational needs.

Who We Are

We are honored to be recognized as a multi-award winning organization, including one of the Best Places to Work in Multifamily Housing. At CWS, we recognize these awards are won because our greatest asset is our people. CWS’ competitive advantage is to hire leaders with qualities which allow them to successfully interact with colleagues and others in the workplace and beyond. At the heart of CWS is our volunteer program, BRIDGE. This program was designed to provide employees with the opportunity to give back to their local communities through volunteerism and community involvement. BRIDGE is employee-directed, affording each the opportunity to find their own passion within their community.

What We Do

Since 1969, CWS has delivered exceptional living experiences for our customers. Over the years, our company has expanded and we’re proud to serve more than 60,000 residents and 800 team members across the country. We believe our success is a product of staying true to who we were at the onset. As a result, our daily actions are designed to deliver on our purpose of “Enhancing Lives the CWS Way!”

We Believe

Through “Enhancing Lives the CWS Way,” our five core values we embody are:

Honoring Our Word

Do what you say you will do. Employ thoughtful and careful consideration when making a commitment. Take ownership of your commitment. Follow through on promises consistently.

Ethical Dealings are Paramount

Do the right thing all the time, every time. Be open and honest in all situations, especially when it’s difficult to be so. Respect confidentiality and protect privacy. Put other employees, residents, and investors before yourself. Charge fair and appropriate fees to our investors.

A Respect for People

Treat others the way you want to be treated. Use honest, thoughtful, and specific communication. Be responsible for how you are heard. Be transparent and inclusive. Share information timely and consistently. Have empathy - search for the truth and be intentionally slow to understand.

Requirement for Profitability and Sustainability

Bring value to our employees, residents, and investors in a company designed for the long term. Promote mindful spending. Be efficient. Be forward thinking. Grow with courage. Be team oriented.

A Demand for Excellence with a Sense of Urgency

Be intentional. Be accurate. Be timely. Care. Go above and beyond. Get after it. Hold yourself and each other accountable. Inspect what you expect. Communicate what matters most. Delight the customer