Vice President of Operations

Pacific Retirement Services, Inc.; Medford (OR, WA); On-site; USD 232,000 - 280,000; Full time

Benefits offered by this job

Medical insurance

Dental & vision

HSA contributions

Life & AD&D insurance

PTO

401(k) match

Profit sharing

Pet insurance

Job summary

Pacific Retirement Services, Inc. is seeking a Vice President of Operations to provide strategic operational leadership across a portfolio of PRS communities. This role may be performed remotely from the U.S.

with frequent travel to assigned communities. You will partner with the COO, coach Executive Directors, monitor financial and operational performance, and drive resident experience, workforce engagement, and regulatory compliance.

Qualifications

• Bachelor's degree in Business Administration or related field.
• Master's degree preferred.
• Experience in senior living or healthcare operations.

Responsibilities

• Partner with COO to ensure priorities are executed across communities.
• Coach Executive Directors and monitor performance.
• Strengthen accountability and drive long-term success.
• Support resident experience, workforce engagement, and regulatory compliance.
• Drive organizational growth.

Skills

Multi-site leadership

Financial acumen

Executive coaching

Stakeholder management

Data-driven decisions

Education

Bachelor's degree in Business Administration

Master's degree preferred

Nursing Home Administrator license preferred

Job description

Overview

Vice President of Operations

Lead operations. Develop leaders. Drive impact.

Pacific Retirement Services is seeking an experienced Vice President of Operations to provide strategic operational leadership for a portfolio of PRS communities. This role may be performed remotely; however, candidates must be based in Oregon, California, Washington, or Arizona and be available for frequent travel across the assigned portfolio.

In this role, you will serve as a key operational partner to Executive Directors, helping translate enterprise strategy into strong community execution. This is a high-impact leadership role for someone who can balance strategy with execution, build trusted relationships, strengthen operational consistency, and drive results across resident experience, workforce engagement, financial performance, regulatory compliance, and organizational growth.

Pay: $232,000 - $280,000 annually, depending on experience with consideration for geographic location.

What you’ll be doing

As Vice President of Operations, you will partner closely with the Chief Operating Officer to ensure organizational priorities are consistently executed across assigned communities. You will coach and support Executive Directors, monitor operational and financial performance, strengthen accountability, and help ensure each community is positioned for long-term success.

You will also play an important role in advancing the PRS Mission, Vision, and Core Values while supporting a culture of service excellence, collaboration, accountability, and continuous improvement.

What you’ll bring

The successful candidate will be a strategic, relationship-driven operations leader with strong business insight, financial acumen, and experience leading through influence in a complex, multi-site environment.

We are looking for someone who has:

• Progressive multi-site leadership experience in senior living, healthcare, or a related industry
• Demonstrated success driving operational performance, financial results, occupancy, quality, and organizational change
• Strong ability to coach, develop, and hold senior leaders accountable
• Experience working with Executive Directors, boards, residents, corporate partners, and external stakeholders
• A data-informed approach to decision-making and continuous improvement
• A deep commitment to resident-centered leadership and service excellence

A bachelor's degree in Business Administration, Healthcare Administration, Operations Management, or a related field is required. A master's degree, Nursing Home Administrator license, and experience with Continuing Care Retirement Communities or Life Plan Communities are preferred.

Why PRS

At PRS, our work is guided by our Mission to empower people to lead meaningful lives as they age and our Vision of shaping a future where aging is embraced as an opportunity to thrive.

You will join an organization that values leadership, collaboration, service, and accountability, and you will have the opportunity to make a meaningful impact across a portfolio of communities.

Benefits

Working at PRS, you’ll enjoy a comprehensive benefits package designed to support your health, financial security, and overall well-being, including:

• Medical, dental, and vision insurance with multiple plan options and employee premiums subsidized up to 100%
• Company contributions to a Health Savings Account, with funds that roll over and stay with you
• Company-provided life and AD&D insurance
• Paid Time Off, with the option to use PTO as you earn it or choose PTO+ for extra pay
• 401(k) with a 4% employer match
• Profit sharing plan based on company performance
• Voluntary pet insurance

Work location and travel

This role may be based in Oregon, California, Washington, or Arizona. Frequent travel, including overnight travel, is required throughout the assigned portfolio.

Ready to lead with purpose?

Join PRS and help strengthen communities, support exceptional leaders, and advance our mission of empowering people to lead meaningful lives as they age.