Vice President of Customer Success

Behaviorally; Chicago (IL); Hybrid; USD 180,000 - 260,000; Full time

Benefits offered by this job

Hybrid work model

Annual performance-based incentives

Unlimited paid time off

Job summary

Behaviorally in Chicago seeks a senior leader to drive growth for global brands, building executive relationships and expanding a multi-million-dollar client portfolio across Quant, Qual, and AI-enabled insights.

You will mentor teams, forecast revenue, and shape strategic direction while driving KPIs and industry leadership in shopper and packaging insights. Hybrid work with in-office days offers incentives and career growth.

Qualifications

• 9+ years of market research experience with revenue impact.
• Strong leadership with mentoring and team development.
• Commercial mindset delivering growth across research methods and solutions.
• Excellent communication, storytelling, and relationship-building abilities.
• Strategic thinker with comfort in fast-paced environments.

Responsibilities

• Build and expand executive-level relationships with senior decision makers at top global brands.
• Lead and grow a portfolio of client accounts generating $3.5M+ in annual revenue.
• Develop and lead actionable account plans and maintain a robust proposal pipeline ($750K+) across our full product suite (Quant, Qual, AI-enabled).
• Forecast revenue with precision across weekly, monthly, quarterly, and annual cycles.
• Mentor and manage teams to deliver best-in-class behavioral insights across multiple solutions.
• Contribute to corporate KPIs and guide Behaviorally’s long-term direction.
• Build an industry presence as a recognized voice in shopper and packaging insights.

Skills

Market research

Leadership

Commercial mindset

Communication

Strategic thinking

Job description

• 9+ years of experience in market research with proven success driving revenue growth.
• Strong leadership skills with a track record of mentoring and developing high-performing teams.
• A commercial mindset with experience delivering growth across multiple research methodologies and solutions.
• Excellent communication, storytelling, and relationship-building abilities.
• A strategic, creative thinker with natural curiosity and comfort navigating in fast-paced environments

Responsibilities:

• Build and expand executive-level relationships with senior decision makers at top global brands.
• Lead and grow a portfolio of client accounts generating $3.5M+ in annual revenue.
• Develop and lead actionable account plans and maintain a robust proposal pipeline ($750K+) across our full product suite (including Quant, Qual, and AI-enabled solutions).
• Forecast revenue with precision across weekly, monthly, quarterly, and annual cycles.
• Mentor and manage teams to deliver best-in-class, behavioral insights across multiple solutions.
• Contribute to corporate KPIs and strategic initiatives, guiding Behaviorally’s long-term direction.
• Build an industry presence as a recognized voice in shopper and packaging insights.

Why This Role is Exciting

At Behaviorally, you’ll do more than drive business—you’ll shape the future direction of our company and the industry. As a senior leader, you’ll steer multi-million-dollar client partnerships, influence corporate strategy, and build our reputation as the global authority in shopper insights. This role offers:

• Strategic Influence: Collaborate with leaders at the world’s most influential CPG and FMCG brands.
• High-Level Impact: Drive commercial success across multi-million-dollar portfolios while influencing corporate strategy.
• Leadership & Growth: Mentor and empower teams to deliver best-in-class insights, fostering a culture of excellence and innovation.
• Recognition: Build your presence as a thought leader in shopper and packaging insights while shaping the company’s strategic direction.
• Flexibility & Balance: Hybrid work model (2–3 days per week in-office), annual performance-based incentives, and unlimited paid time off.