VP of Client Management; O500 (Hybrid; Carolinas)

Cigna Health and Life Insurance Company; Charlotte (NC); On-site; USD 180,000 - 240,000; Full time

Job summary

Cigna Healthcare is seeking a Vice President, Client Management to drive growth, strengthen client relationships, and lead high-performing teams to deliver meaningful outcomes for clients and the business.

You will be part of the Market’s Senior Executive team, translating strategy into results while fostering collaboration, accountability, and innovation across client management and underwriting functions.

Qualifications

• Minimum 5 years of industry-related experience.
• Minimum 3 years of people leadership or management experience.
• Proven track record driving growth, retention and financial performance.
• Strong analytical and strategic thinking capabilities.

Responsibilities

• Own account management performance, driving persistency, growth, and earnings across the market.
• Develop and execute strategic plans that improve client retention and expand product solutions.
• Lead and coach client management teams to deliver strong day-to-day execution and long-term results.
• Monitor key metrics and dashboards to identify trends, risks, and opportunities for improvement.
• Strengthen market reputation through consultative engagement and value-driven client solutions.
• Partner with underwriting and cross-functional teams to optimize financial outcomes and client strategies.
• Drive renewal, retention, and bid prevention strategies to sustain long-term client relationships.
• Build and maintain strong producer and industry relationships to support business growth.
• Lead talent strategy by coaching leaders, developing successors, and building a strong pipeline of talent.

Skills

Industry experience

People leadership

Growth and retention

Analytical thinking

Stakeholder influence

Delivery of results

Education

Bachelor’s degree

Job description

Lead with impact and shape the future of client partnerships. As Vice President, Client Management, you will drive growth, strengthen client relationships, and lead high-performing teams to deliver meaningful outcomes for clients and the business. You will play a critical role on the Market’s Senior Executive team, helping translate strategy into results while fostering a culture of collaboration, accountability, and innovation.

Responsibilities

• Own account management performance, driving persistency, growth, and earnings across the market.
• Develop and execute strategic plans that improve client retention and expand product solutions.
• Lead and coach client management teams to deliver strong day-to-day execution and long-term results.
• Monitor key metrics and dashboards to identify trends, risks, and opportunities for improvement.
• Strengthen market reputation through consultative engagement and value-driven client solutions.
• Partner with underwriting and cross-functional teams to optimize financial outcomes and client strategies.
• Drive renewal, retention, and bid prevention strategies to sustain long-term client relationships.
• Build and maintain strong producer and industry relationships to support business growth.
• Lead talent strategy by coaching leaders, developing successors, and building a strong pipeline of talent.

Required Qualifications

• Minimum 5 years of industry-related experience.
• Minimum 3 years of people leadership or management experience.
• Demonstrated experience driving growth, retention, and financial performance.
• Strong analytical and strategic thinking skills.
• Proven ability to lead teams, influence stakeholders, and deliver results.

Preferred Qualifications

• Bachelor’s degree.
• Sales or consultative client management experience.
• If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

About Cigna Healthcare

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you need a reasonable accommodation to complete the online application process, please email [e-mail] for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.

The Cigna Group has a tobacco‑free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.