Vice President & General Manager, 3PL

Product Society; Los Angeles (CA); On-site; USD 180,000 - 240,000; Full time

Job summary

Product Society is seeking an executive leader to run its 3PL business as a unified unit, owning strategy, P&L, and customer experience across manufacturing and fulfillment. You will direct talent, technology, and process investments while driving profitable growth with measured, scalable systems.

The role requires hands-on leadership, cross-functional collaboration, and a track record of stabilizing and scaling complex logistics operations for beauty, personal care, or consumer brands.

Qualifications

• Proven 3PL leadership with meaningful P&L responsibility.
• Experience leading multiple functions including warehouse, account management, technology, data, and finance.
• Track record of stabilizing and scale-ing operations under pressure.
• Strong financial management, pricing controls, and cost-to-serve understanding.

Responsibilities

• Own 3PL strategy, annual operating plan, budget, forecast, capital plan, and full P&L.
• Be accountable for revenue, gross margin, operating profit, cash discipline, and profitability by customer/channel.
• Build reporting and dashboards to drive informed decisions and steady improvements.
• Establish service levels, SOPs, and robust issue-resolution processes.
• Lead organization design and develop leaders across functions.

Skills

3PL leadership

Executive leadership

Stabilization & scale

Financial acumen

Tech fluency

Omnichannel ops

Leadership bench

Executive presence

Hands-on leadership

Experience & education

Education

Bachelor’s degree or equivalent

Tools

WMS platforms

EDI integrations

E-commerce integrations

Automation

Data reporting

Job description

Job Overview

Product Society is a vertically integrated product development, manufacturing, and fulfillment partner for beauty, personal care, and consumer brands — bringing R&D, formulation, testing, manufacturing, and third‑party logistics together across our North Hollywood and Sylmar facilities. Our 3PL operation runs from a dedicated 40,000-square‑foot site in Sylmar, part of a combined 120,000-square‑foot footprint.

Product Society is a vertically integrated product development, manufacturing, and fulfillment partner for beauty, personal care, and consumer brands — bringing R&D, formulation, testing, manufacturing, and third‑party logistics together across our North Hollywood and Sylmar facilities. Our 3PL operation runs from a dedicated 40,000-square‑foot site in Sylmar, part of a combined 120,000-square‑foot footprint.

We’re seeking the executive leader accountable for the full performance of our third‑party logistics business — leading 3PL as an integrated business unit, not simply a warehouse operation. As Vice President & General Manager, you’ll own the P&L, strategy, customer experience, account management, customer service, technology and data, fulfillment operations, talent, and profitable growth.

The business has meaningful customers, infrastructure, and growth potential — and it also needs continued stabilization, clearer processes, stronger systems, and a more complete leadership structure. The right leader can step directly into an unresolved issue when necessary while building the people, processes, data, and operating cadence that prevent the organization from depending on individual heroics.

You’ll have clear authority and accountability to design the 3PL organization, build the leadership team, establish operating and service standards, prioritize technology and process investments, and make business decisions within the agreed strategy and budget — creating a business that scales through capable leaders and repeatable systems, not permanent dependence on one person.

Responsibilities & Duties

Business Strategy & Financial Performance

• Own the 3PL strategy, annual operating plan, budget, forecast, capital plan, and full P&L.
• Be accountable for revenue, gross margin, operating profit, cash discipline, freight economics, labor productivity, and profitability by customer, channel, and service line.
• Build trusted cost-to-serve, billing, charge capture, and client profitability reporting so decisions are based on complete and timely information.
• Establish disciplined weekly and monthly business reviews with clear metrics, decisions, owners, and follow-through.
• Translate growth goals into practical capacity, staffing, technology, and investment plans.

Business Stabilization & Operating Excellence

• Assess the current business, identify the highest-risk customer, service, financial, and organizational gaps, and lead a sequenced stabilization plan.
• Create one operating management system across client services, onboarding, technology, warehouse operations, billing, and finance.
• Set clear service levels and management routines for inventory accuracy, order accuracy, on-time shipping, dock-to-stock time, issue resolution, and new‑customer launches.
• Build durable SOPs, controls, escalation paths, and root‑cause corrective‑action processes that reduce repeat failures.
• Use continuous improvement to increase throughput, lower cost, and strengthen reliability without compromising safety or customer experience.

Customer Experience & Account Management

• Lead the account management and customer service teams across onboarding, ongoing service, issue resolution, renewal, and expansion.
• Serve as the executive relationship owner for key customers, ensuring the team communicates with clarity, urgency, and accountability.
• Establish customer segmentation, service models, business reviews, performance reporting, escalation protocols, and clear ownership for every account.
• Improve retention and customer trust while identifying responsible expansion opportunities within existing relationships.
• Ensure commitments made during sales and onboarding are operationally achievable, properly scoped, and financially sound.

Technology, Systems & Data

• Lead internal technology personnel and external partners responsible for the WMS, customer integrations, EDI, e‑commerce and marketplace connections, carrier systems, automation, and reporting.
• Set and govern the technology roadmap based on operational impact, customer requirements, scalability, risk, and return on investment.
• Ensure systems, data, and workflows connect accurately from customer onboarding through inventory, fulfillment, billing, and reporting.
• Build trusted dashboards and exception reporting for customers, functional leaders, and company executives.
• Replace fragile workarounds with documented, supportable processes and clear system ownership.

Warehouse & Fulfillment Operations

• Lead through the warehouse and site management team while maintaining enough floor knowledge to diagnose problems, test assumptions, and make sound decisions.
• Oversee receiving, put‑away, storage, inventory control, DTC and retail fulfillment, kitting and value‑added services, returns, freight, and reverse logistics.
• Build effective labor, shift, capacity, layout, and peak‑planning models, and determine when process, staffing, automation, or facility changes are required.
• Maintain rigorous inventory integrity, lot and batch traceability, FIFO and FEFO discipline, retail routing compliance, and audit readiness.
• Maintain strong safety and regulatory standards, including OSHA and Cal/OSHA, fire code, hazmat, DOT, and IATA requirements applicable to the business.
• Strengthen the handoff between Product Society manufacturing and 3PL so finished goods, inventory data, launch timing, and customer commitments stay aligned.

Profitable Growth & Commercial Leadership

• Partner with the founders and commercial team on pipeline qualification, solution design, pricing, proposals, facility tours, and contract scoping.
• Own the 3PL service catalog and pricing framework, grounded in actual cost-to-serve, complexity, capacity requirements, and target margins.
• Determine customer fit, operating requirements, implementation effort, and capacity before new business is accepted.
• Create a repeatable path from qualified opportunity through implementation and steady‑state account ownership.
• Grow revenue without accepting volume that weakens service, distracts the organization, or fails to meet profitability requirements.

Organization & Leadership

• Design the organization required to support the current business and future scale, with authority to hire and build the team within approved plans.
• Hire, develop, and hold accountable leaders across account management, customer service, technology and implementation, warehouse operations, and business support.
• Establish clear roles, decision rights, scorecards, meeting cadences, and performance expectations across the business.
• Develop managers who can run their functions independently while operating as one coordinated leadership team.
• Step directly into difficult problems when a process or owner is missing, then convert the solution into a repeatable process and transfer accountability to the right leader.

What Success Looks Like in Year One

• The 3PL business has one accountable leader, a clear organization, and capable functional owners beneath that leader.
• Service is stable and predictable, with trusted performance reporting, disciplined issue resolution, and measurable improvement in customer outcomes.
• Leadership can see accurate financial performance by customer and service line, including complete billing inputs and reliable cost-to-serve data.
• Customer onboarding, account management, customer service, operations, technology, and billing operate as one connected system.
• Inventory accuracy, order accuracy, on‑time shipping, retail compliance, and issue response consistently meet agreed service levels.
• The technology roadmap is prioritized, governed, and tied to customer, operating, and financial results.
• Existing customers are retained and expanded appropriately, and new business is priced, scoped, launched, and serviced profitably.
• The business can grow without service quality, customer trust, financial control, or management discipline deteriorating.

Qualifications

What You Bring

• Proven 3PL business leadership — you’ve led a multi-client fulfillment or logistics business with meaningful P&L responsibility and can explain how you improved service, economics, organization, and growth.
• Multi-function executive experience — you’ve led leaders across warehouse operations and adjacent functions such as account management, customer service, implementation, technology, data, finance, or commercial solution design.
• Stabilization and scale — you’ve inherited imperfect processes, addressed urgent problems, built a stronger operating system, and scaled volume without losing control.
• Financial command — you understand 3PL pricing, rate cards, cost-to-serve, labor planning, freight, budgeting, client profitability, billing controls, and capital decisions.
• Technology fluency — deep working knowledge of WMS platforms, e‑commerce and marketplace integrations, EDI, carrier systems, reporting, and automation.
• Omnichannel depth — direct experience with DTC, B2B, retail, and wholesale fulfillment, including major‑retailer routing and compliance requirements.
• Leadership bench building — you’ve recruited, developed, and held accountable strong functional managers and created clear ownership beneath you.
• Executive customer presence — you can lead difficult conversations, restore trust, run meaningful business reviews, and represent the operation credibly with senior customer leaders.
• Hands‑on operating judgment — you’re comfortable being on‑site and personally engaging in difficult problems without becoming the permanent owner of every task.
• Experience and education — significant progressive experience in 3PL, fulfillment, warehousing, or logistics is required; a bachelor’s degree or equivalent operating experience is preferred.

Helpful Experience

• Beauty, personal care, fragrance, consumer products, or another high‑SKU consumer category.
• Hazmat and limited‑quantity shipping for fragrance, aerosols, or comparable products.
• A vertically integrated manufacturer or a complex production‑to‑fulfillment handoff.
• Lean, Six Sigma, or another practical continuous‑improvement discipline.
• cGMP, ISO, audited facility, or regulated quality‑system experience.
• Conversational Spanish.

Work Environment

Location & Work Expectations

• Full‑time, exempt, on‑site operating leadership role based primarily at our 3PL facility in Sylmar, CA, with regular time at the North Hollywood manufacturing facility and with customers or partners as needed.
• Visible leadership in the operation, plus flexibility during major launches, peak periods, and significant customer or service events.

How You Lead

You bring urgency without creating chaos. You’re direct, calm, analytical, and accountable. You can move from a customer meeting or financial review to the warehouse floor, understand what’s actually happening, make the necessary decision, and then ensure the right leader, process, metric, and system are in place. You build teams that solve problems at the right level — and a business that performs even when you’re not in the room.

Product Society LLC is an equal opportunity employer. We consider all qualified applicants without regard to any characteristic protected by federal, state, or local law.