Vice President, Fraud Strategy and Operations

Firstnational; Tulsa (OK); On-site; USD 180,000 - 260,000; Full time

Job summary

FNBO is seeking a Fraud Leader to oversee enterprise fraud prevention, detection, and resolution operations across multiple card portfolios and consumer loans. The role leads 5-6 Directors and 250+ employees, with responsibility for strategy, rule writing, investigations, call centers, and third-party risk management.

The ideal candidate will drive a strategic fraud prevention agenda, partner with executives to set risk appetite, and manage a multimillion-dollar budget while delivering

Qualifications

• 10+ years of progressive experience in financial services and fraud management for Credit and Debit Card products.
• 7+ years in a Leadership role with at least 3+ years management.
• Proven track record managing large, multi-functional teams.
• Knowledge in fraud detection technologies, methodologies, and industry trends.
• Knowledge of authorization systems and fraud platforms.

Responsibilities

• Develop and execute enterprise fraud prevention strategy aligned with business objectives.
• Present fraud trends, strategies, and performance to executive leadership, enterprise stakeholders, and board committees.
• Establish fraud risk appetite in collaboration with Executives, Senior Leadership, CRO, CCO, CIO, and Information Security.
• Lead and develop a team of 5-6 Directors overseeing 250+ employees, fostering a culture of accountability, innovation, and continuous improvement.
• Drive talent development, succession planning, and organizational design to optimize efficiency and effectiveness.
• Manage multimillion-dollar departmental operating budget, justify investments, and evaluate ROI on fraud prevention tools and technologies.
• Track fraud losses and fraud prevention savings to demonstrate value and inform strategic decisions.

Tools

Fraud detection systems

Job description

At FNBO, our employees are the heart of our story-and we're committed to their success! Please see below the details of this career opportunity and how it fits into our organization's success.

Summary of the Job

The Fraud leader at FNBO is a senior leadership position with divisional-wide responsibility related to comprehensive fraud prevention, detection, and resolution operations. This role oversees an organization of 250+ employees across multiple critical functions including strategy, rule writing, investigations, fraud and disputes call center operations, high-risk account management, and product ownership for authorization and fraud detection systems. This position leads 5-6 Director level positions who oversee their respective teams and operational areas to prevent 1st and 3rd party fraud within the various Card portfolios, including Visa and MasterCard consumer credit, debit, small business and commercial card, as well as consumer loan fraud and investigative research. The person will manage a $20MM+ annual budget and significant loss reduction impacts.

About This Role

Strategic Leadership & Organizational Management

• Develop and execute enterprise fraud prevention strategy aligned with business objectives
• Present fraud trends, strategies, and performance to executive leadership, enterprise stakeholders, and board committees
• Establish fraud risk appetite in collaboration with Executives, Senior Leadership, CRO, CCO, CIO, and Information Security
• Lead and develop a team of 5-6 Directors overseeing 250+ employees, fostering a culture of accountability, innovation, and continuous improvement
• Drive talent development, succession planning, and organizational design to optimize efficiency and effectiveness
• Manage multimillion-dollar departmental operating budget, justify investments, and evaluate ROI on fraud prevention tools and technologies
• Track fraud losses and fraud prevention savings to demonstrate value and inform strategic decisions

Fraud Operations & Execution

Rule Writing & Detection Strategy

• Oversee development and optimization of sophisticated fraud detection rules, processes, and procedures across portfolios and transactional channels
• Ensure detection strategies balance fraud prevention with customer experience
• Monitor industry trends and incorporate best practices into detection strategies
• Establish governance frameworks for rule management, testing, and performance monitoring

Investigations Management

• Provide executive oversight of fraud investigation operations, workflows, and resource allocation
• Review complex, high-dollar, or sensitive fraud cases for unsecured consumer loans
• Coordinate with Corporate Risk, Legal, Compliance, and Law Enforcement on major cases
• Ensure regulatory compliance with dispute resolution timeframes and requirements
• Drive process improvements to reduce cycle time, improve accuracy, and enhance investigative outcomes

Fraud & Disputes Call Center Operations

• Oversee inbound and outbound call center operations handling fraud alerts, customer disputes, and resolution activities
• Set performance standards, service levels, and quality metrics
• Implement workforce management strategies to optimize staffing and efficiency
• Drive customer satisfaction initiatives while maintaining fraud prevention effectiveness

Third-Party Fraud Management

• Develop comprehensive strategies to identify and mitigate third-party fraud (identity theft, account takeover, synthetic identity, card not present)
• Establish risk assessment frameworks and early warning indicators
• Drive industry collaboration through participation in fraud consortiums and working groups
• Track and report on fraud trends, losses, and mitigation effectiveness

Technology & Innovation

• Manage complex fraud and disputes detection and case management platforms which include customer authentication and validation, channel intake and dispute processing
• Serve as executive product owner for authorization and fraud detection systems
• Define long-term system strategy and technology roadmap in partnership with IT leadership
• Partner with analytics teams to leverage advanced technologies including machine learning, AI, and predictive modeling
• Oversee vendor relationships for fraud technology platforms and manage third-party partnerships
• Drive digital transformation initiatives to enhance fraud prevention capabilities and operational scalability
• Lead innovation in fraud detection and prevention methodologies to stay ahead of emerging threats
• Good understanding of Machine Learning and AI concepts is a plus

The Ideal Candidate for This Role

Required Experience

• 10+ years of progressive experience in financial services and fraud management for Credit and Debit Card products.
• 7+ years in a Leadership role with at least 3+ years management
• Proven track record managing large, multi-functional teams
• Knowledge in fraud detection technologies, methodologies, and industry trends
• Knowledge of authorization systems and fraud platforms
• Strong b