Vice President Facilities Operations (Boston HQ)

WinnCompanies; Boston (MA); Hybrid; USD 175,000 - 185,000; Full time

Job summary

WinnCompanies is seeking a Vice President Facilities Operations to lead the facilities team in Boston, MA. You will partner with Directors of Facilities and operations stakeholders to ensure sites meet maintenance standards and goals.

With responsibility for environmental, safety, inspections, budgeting, work planning, and contract negotiations, you will coach facilities leaders and manage vendor relationships to drive performance across the WinnResidential portfolio.

Qualifications

• Associate's degree is required.
• More than 10 years of relevant work experience.
• 5–8 years of supervisory/management experience.
• General knowledge of electrical, plumbing, appliances, and HVAC.
• A valid driver's license and ability to meet driving records standards.
• Up to 20–40% travel nationwide with focus on the East Coast.
• Strong written communication to all staff and stakeholders.
• Proficiency with Microsoft Office and related applications.

Responsibilities

• Implement defined strategies and programs to achieve maintenance objectives across the portfolio (resident and owner facing).
• Lead maintenance planning, inventory management, inspections, and preventive maintenance improvements.
• Partner with key internal stakeholders on WinnResidential properties.
• Develop and implement maintenance best practices for the portfolio.
• Oversee budgets, work planning, and contract negotiations with vendors and partners.
• Lead policy/procedure development and ensure adherence through site action plans.
• Foster vendor relationships to improve service levels and value across sites.

Skills

Leadership

Communication skills

Customer service

Strategic thinking

Education

Associate's degree

Bachelor's degree (preferred)

Tools

Microsoft Office

RealPage

Job description

About the Opportunity

WinnCompanies is searching for a Vice President Facilities Operations to join our facilities team located in Boston, MA.

In this role, you will be responsible for providing functional leadership and support for the WinnResidential portfolio. Partnering with Directors of Facilities and operations stakeholders, you will ensure all sites meet or exceed maintenance standards and goals. In tandem with SVP Facilities, the VP is responsible for coaching and mentoring Facilities leaders and managing internal partner and external vendor relationships to achieve defined targets for the Facilities department related to environmental, safety, inspections, financial and other relevant objectives. The VP plays a key role in defining and implementing Facilities best practices in collaboration with site level personnel and operational leadership and supports key processes including budgeting, work planning, recruiting, and contract negotiations.

Please note that the pay range for this position is $175,000 - $185,000 annually. Final salary will vary based on job responsibilities and scope, geographic location, candidate's relevant experience, and other factors.

Additionally, the selected candidate will typically work: Monday through Friday, from 8:00 AM to 5:00 PM.

You will be based out of our Boston, MA Headquarters located at One Washington Mall, Boston, MA 02108 (Government Center) on Mondays-Thursdays with the option to work remotely on Fridays.

Responsibilities:

• Implement defined strategies and programs to achieve and maintain business objectives.
• Target areas include employee engagement, maintenance efficiency, inspection readiness and customer service (resident and owner facing processes) including work orders, building and unit inspections, curb appeal, maintenance shop organization, inventory management, procurement, and other maintenance related activities.
• Partner closely with key internal stakeholders on WinnCompanies owned properties.
• Lead in the development and implementation of maintenance best practices across the portfolio.
• Areas of focus include work planning, inventory management, inspection readiness, capital planning/budgeting and preventative maintenance.
• Partner with Operations leadership and support resources to create, update and manage maintenance policies and procedures through a collaborative effort.
• Lead in the review of defined key facilities metrics, drive accountability through site level action plans and monitor adherence to completion as needed.
• Metrics include, but are not limited to; work order completion, unit turn, customer satisfaction, site inspections and procurement/inventory.
• Support and serve as a resource to the WinnResidential Safety Committee.
• Participate in best practice development and own the transition from best practice to final procedure/process.
• In partnership with the VP of Procurement, develop and own relationships with key facilities vendors with a focus on improving customer service and overall value to sites. This includes, but is not limited to, SLA development/compliance, training opportunities, program improvements and communications.
• Develop partnerships and programs to expand the hiring pipeline for maintenance positions.

Requirements:

• Associate's degree.
• More than 10 years of relevant work experience.
• 5-8 years of previous supervisory / management experience.
• General knowledge of electrical, plumbing, appliances, and HVAC (Heating, Ventilation, and Air Conditioning).
• A current driver's license in good standing and ability to meet the driving records standards outlined in the Company Safe Vehicular Operations Policy.
• Up to 20% - 40% travel required nationwide with a focus on the East Coast.
• Communicate effectively complex information in writing to all levels of staff, management and external customers across functional areas.
• Good communication and interpersonal skills.
• Advanced skills with Microsoft applications which may include Outlook, Word, Excel, PowerPoint or Access and other web based applications.
• Provide a high level of customer service and staff training to meet customer service standards and expectations for the area(s) of responsibility.
• Ability to speak and understand basic English.
• Ability to work with a diverse group of people and personalities.

Preferred Qualifications:

• Bachelor's degree.
• Vocational or technical training.
• Competency in mechanical systems, construction methods and cost estimations.
• Strong knowledge and experience in workplace safety and related environmental management.
• Proficiency in Real Page or other similar maintenance management software.
• Certificate for Apartment Maintenance Technicians (CAMT).
• Asbestos, Lead-Based Paint and CMM certification.