Vice President, Customer Success (Fully Remote)

Brightfield; United States; Remote; USD 150,000 - 230,000; Full time

Job summary

Brightfield, a fully remote workforce analytics company, is seeking a senior Customer Success leader to own retention and growth for enterprise customers. You will build deep customer value, drive renewals, and lead a team of Customer Success leaders across a data-driven platform.

Ideal candidates bring senior CS leadership experience, strong executive credibility, and superb judgment in ambiguous situations.

Qualifications

• Senior CS leadership and executive credibility.
• Strong judgment in ambiguous situations.

Responsibilities

• Build customer value and drive renewals.
• Lead and coach Customer Success leads.

Skills

Senior CS leadership

Executive credibility

Ambiguity tolerance

Job description

• AI-powered workforce analytics via TDX platform.
• Fully remote, data-driven team.

About the Role:

• Commercial ownership of retention and growth.

What You’ll Do:

• Build customer value and drive renewals.
• Lead and coach Customer Success leads.

What You Bring:

• Senior CS leadership and executive credibility.
• Strong judgment in ambiguous situations.

Brightfield

Brightfield is a workforce analytics company whose AI-powered platform, TDX, helps large enterprises manage their extended workforce. They are a fully remote team of data-driven innovators who value flexibility, ownership, and continuous learning.