Director of Education And Training

Brightfield; United States; Remote; USD 80,000 - 150,000; Full time

Job summary

An established industry player is seeking a dynamic Director of Training & Enablement to lead the development and delivery of impactful training initiatives. This role is crucial for enhancing customer knowledge and skills related to an innovative AI-powered platform. The ideal candidate will have extensive experience in training program development, a deep understanding of customer success, and the ability to create engaging content across multiple modalities. Join a collaborative and fully remote team that values flexibility and continuous learning, and make a significant impact on customer experience and success.

Qualifications

• Experience in building global training programs for customer and internal teams.
• Skilled in creating engaging training content across various formats.

Responsibilities

• Develop and execute training strategies for customers and internal teams.
• Design training programs that support customer onboarding and retention.
• Leverage LMS tools to track engagement and optimize training delivery.

Skills

Training Program Development

Customer Success Knowledge

Content Design

Communication Skills

Project Management

Data-Driven Insights

Collaboration

Education

Bachelor's Degree

8+ years of experience in training or enablement

Tools

Learning Management Systems (LMS)

Enablement Tools

Job description

Brightfield is an AI company with a team of data-driven innovators, problem solvers, and trusted advisors in human capital and workforce analytics. Since 2006, we have empowered the Global 2000 with analytic insights to reduce costs, decrease risk and increase their competitive advantage through our AI-powered SaaS platform, TDX (Talent Data Exchange). TDX is fueled by +$300B in aggregated workforce spend data from 139 countries.

As a company, we are thought leaders in AI and industry experts in contingent workforce analytics. We foster a collaborative, fully remote work environment that values flexibility, continuous learning, and personal growth. This position will report to the Chief Customer Officer.

About the Role

We are looking for a Director of Training & Enablement to define, build, and deliver training and enablement initiatives that empower Brightfield’s customers and teams. This role will be responsible for building the training infrastructure, designing and implementing scalable learning initiatives that enhance our customer’s knowledge and skills to maximize their experience with Brightfield’s TDX platform.

The ideal candidate is a strategic and hands-on leader with expertise in developing engaging, easy-to-consume training content across multiple modalities—virtual, in-person, and asynchronous. They have a deep understanding of the customer lifecycle and will work cross-functionally with Customer Success, Data & Analytics, Sales, Product, and Marketing to ensure that our customers and internal teams are equipped with the knowledge, tools and resources needed to succeed.

What You’ll Do

• Develop and execute a global training and enablement strategy for both customers and internal customer-facing teams.
• Design and deliver training programs that support customer onboarding, adoption, retention, and expansion.
• Create and manage training content across multiple formats, including virtual, in-person, and asynchronous learning.
• Ensure alignment between enablement programs and the customer journey, providing the right knowledge, tools, and resources at each stage.
• Leverage LMS and enablement tools to track engagement, measure effectiveness, and optimize the delivery of training programs.
• Facilitate and deliver live and on-demand training sessions for customers and internal teams.
• Develop role-specific training for Customer Success, Sales, and other support teams to enhance customer interactions and product knowledge.
• Build and maintain a learning library to provide ongoing access to training resources.
• Develop deep expertise in TDX and leverage that knowledge to collaborate cross-functionally, ensuring training programs evolve alongside product enhancements and directly contribute to product development.
• Implement certification programs to help customers deepen their expertise in Brightfield’s TDX platform.
• Continuously analyze training impact using AI and data-driven insights and feedback to refine and improve programs.
• Stay current on industry trends and best practices to enhance enablement initiatives.

Who You Are

• Experienced in building and delivering training and enablement programs at a global scale for customer and internal teams
• Experienced in delivering training for SaaS and technology companies.
• Skilled at designing and administering content across multiple learning formats (virtual, in-person, asynchronous).
• Deeply knowledgeable about the customer lifecycle and the role of Customer Success in driving adoption, retention, and expansion.
• A strong communicator who can translate complex information into simple, engaging training experiences.
• Detail-oriented and highly organized, with design sensibilities that ensure training content is clear and accessible.
• Proficient in LMS and program management tools to track, measure, and optimize learning initiatives.
• A collaborative influencer and problem solver who thrives in a fast-paced, high-growth SaaS environment.

What You’ve Done

• 8+ years of training or enablement experience, including experience supporting Customer Success teams and direct customer training initiatives.
• Proven ability to develop and scale training programs from the ground up that impact customer-facing teams and customers.
• Experience implementing and managing LMS platforms and other enablement tools.
• Strong track record of cross-functional collaboration with Customer Success, Data & Analytics, Sales, Product, and Marketing.
• Background in fast-paced and high growth SaaS and technology training preferred.

Equal Opportunity Employer
Brightfield is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected characteristic.

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