Vice President, Customer Experience & Growth

Midmark Corporation; Versailles (OH); On-site; USD 230,000 - 330,000; Full time

Job summary

Midmark Corporation is seeking a Vice President of Customer Engagement to lead an enterprise strategy across customer experience, service operations, voice of the customer, and hospitality. The role partners with senior leaders to align investment roadmaps with retention and long‑term value.

The Vice President will oversee budgeted operations, workforce planning, and organizational development while driving digital transformation and AI‑enabled experiences to strengthen growth and customer

Qualifications

• 15+ years of progressive leadership across CX, service operations, digital, or related functions.
• Bachelor’s degree required; Master’s degree preferred.
• Experience leading large, multifunctional organizations and enterprise strategy.
• Healthcare, medical technology, manufacturing, or complex service environment experience preferred.

Responsibilities

• Lead enterprise customer engagement strategy across functions and leaders.
• Develop budgets, workforce plans, and execution priorities for the function.
• Build organizational capability through leadership development and succession planning.
• Represent Customer Engagement in enterprise committees and customer advisory activities.

Skills

Enterprise CX strategy

Service operations leadership

Voice of the Customer

CRM platforms

Digital transformation

Executive leadership

Change management

Education

Bachelor’s degree in Business or related field

Master’s degree preferred

Tools

CRM platforms

Job description

Midmark Corporation is seeking a Vice President of Customer Engagement to lead an enterprise strategy across customer experience, service operations, voice of the customer, and hospitality. The role partners with senior leaders to align investment roadmaps with retention and long‑term value.

The Vice President will oversee budgeted operations, workforce planning, and organizational development while driving digital transformation and AI‑enabled experiences to strengthen growth and customer