Global VP of Customer Experience & Digital Transformation
Workiva, Inc.
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Benefits offered by this job
Job summary
Workiva, Inc. seeks a Vice President of Customer Experience to lead global Support, Enablement, and Digital Engagement teams. The ideal candidate will drive a cohesive, digital-first customer experience that enhances value and supports customer needs.
Responsibilities include overseeing multi-channel support operations, developing community programs, and spearheading customer communications. Candidates must have 15+ years of experience in related SaaS leadership roles, showcasing proven success in these environments.
This role is ideal for a strategic leader passionate about optimizing customer journeys in a digital landscape.
Qualifications
- Proven success in leading large-scale support organizations.
- Expertise in customer education and community building.
- Strong operational acumen in digital engagement.
Responsibilities
- Lead global Technical Support with multi-channel experiences.
- Oversee Customer Enablement and onboarding programs.
- Develop digital-first experience strategies and community engagement.
Skills
Education
Job description
Workiva, Inc. seeks a Vice President of Customer Experience to lead global Support, Enablement, and Digital Engagement teams. The ideal candidate will drive a cohesive, digital-first customer experience that enhances value and supports customer needs.
Responsibilities include overseeing multi-channel support operations, developing community programs, and spearheading customer communications. Candidates must have 15+ years of experience in related SaaS leadership roles, showcasing proven success in these environments.
This role is ideal for a strategic leader passionate about optimizing customer journeys in a digital landscape.
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