Vice President, Client Operations

BNY; Houston (TX); On-site; USD 120,000 - 160,000; Full time

Job summary

BNY is seeking a Vice President, Client Operations to join the Loans Enablement Operations team in Pittsburgh. This role focuses on leading client transaction processing, optimizing workflows, and driving operational excellence across the organization.

The ideal candidate will bring 5–8 years of hands-on experience in syndicated loans, strong analytical and communication skills, and a track record of mentoring teams.

Qualifications

• Bachelor’s degree in Business, Finance, or related field required; advanced degree preferred.
• Typically 5–8 years of related, hands-on experience.
• Leadership experience preferred.
• Syndicated loan experience and familiarity with loans servicing desirable (ClearPar, LSTA).
• Strong analytical and problem-solving abilities for complex transaction processes.
• Excellent communication and interpersonal skills for collaboration with clients and internal teams.

Responsibilities

• Lead and execute client transactions with precision and timeliness.
• Collaborate with cross-functional teams to optimize transaction workflows.
• Serve as a subject matter expert in client processing and mentor junior team members.
• Monitor transaction processing metrics and identify improvement opportunities.
• Engage with clients to resolve complex transaction-related issues and maintain relationships.
• Drive process innovation by applying industry best practices and technology.

Skills

Leadership experience

Communication skills

Problem solving

Microsoft Office

Transaction processing systems

Brokerage processing

Client relationship management

Education

Bachelor’s degree in Business or Finance

Advanced degree or professional certifications

Tools

ClearPar

LSTA

Brokerage systems

Job description

We?re seeking a future team member for the role of Vice President, Client Operations to join our Loans Enablement Operations team. This role is located in Pittsburgh.

In this role, you?ll make an impact in the following ways:

• The Vice President, Client Processing plays a crucial role within the Transaction Processing function at BNY, ensuring the seamless execution of client transactions while upholding the organization’s commitment to operational excellence.
• This role is pivotal in supporting BNY’s strategic pillars of client-centricity and operational efficiency by managing complex client processing tasks with precision and expertise.
• The incumbent will exemplify BNY’s principles by fostering a culture of accountability, collaboration, and innovation, thereby enhancing client trust and satisfaction.
• Lead the execution of client transactions by applying advanced knowledge in transaction processing, ensuring accuracy and timeliness.
• Collaborate with cross-functional teams to optimize transaction workflows, improving efficiency and reducing operational risks.
• Serve as a subject matter expert in client processing, providing guidance and training to junior team members to promote knowledge sharing and skill development.
• Monitor and analyze transaction processing metrics to identify trends and implement improvements, enhancing the overall client experience.
• Engage with clients to resolve complex transaction-related issues, demonstrating effective problem-solving skills and maintaining strong client relationships.
• Drive process innovation initiatives by leveraging industry best practices, ensuring BNY remains at the forefront of transaction processing excellence.

To be successful in this role, we?re seeking the following:

• Bachelor’s degree in Business, Finance, or related field required. – Advanced degree or professional certifications in finance or business administration preferred.
• Typically 5-8 years of related, hands‑on experience.
• Prior subject matter expert, team lead, leadership experience highly preferred.
• Prior hands‑on syndicated loan experience, familiarity with loans servicing, ClearPar, and LSTA preferred
• Strong analytical and problem‑solving abilities to manage complex transaction processes.
• Excellent communication and interpersonal skills to effectively collaborate with clients and internal teams.
• Proficiency in transaction processing systems and a keen ability to leverage technology for process improvements.
• Experience in brokerage processing preferred.
• Applicable local/regional licenses or certifications as required by the business.
• Prior loan operations experience in a financial service setting preferred
• Detail oriented
• Ability to self-manage, prioritize, and execute workload
• Familiarity with technical applications to include, but not limited to, Microsoft Office applications

At BNY, our culture allows us to run our company better and enables employees? growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting‑edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.
Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance ? and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.