Vice President, Client Management

Ladders; United States; À distance; USD 160 000 - 200 000; Plein temps

Avantages offerts par ce poste

Remote work

Professional growth opportunities

Exposure to high-value, complex client

Access to advanced analytics tools

Résumé du poste

Ladders is seeking a Vice President, Client Management to join a leader in healthcare. This remote leadership role oversees client management strategy for a complex healthcare environment with a strong focus on revenue cycle management.

You will shape the client success model, strengthen executive relationships, and drive improvements that enhance service delivery and operational performance. You will partner closely with cross-functional teams to align analytics, technology, and process

Qualifications

• Bachelor’s degree required in a relevant field.
• 10+ years of progressive revenue cycle management leadership experience.
• Experience with practice management software.
• Deep knowledge of revenue cycle management best practices.
• Strong leadership and executive-level communication skills.

Responsabilités

• Lead strategic planning and oversee revenue cycle management client relationships.
• Develop a new operating model for client success tailored to different segments.
• Establish analytics-driven client success playbooks and dashboards.
• Shape client support needs in alignment with AI and technology advancements.
• Champion process and product improvements for operational performance.
• Cultivate executive-level relationships with high-value clients.
• Provide consultation and thought leadership to drive measurable business impact.

Connaissances

Revenue cycle management

Executive communication

Leadership

Formation

Bachelor’s degree in Business Administration, Health Management Information Systems, or a related field

Outils

Practice management software

Description du poste

For our client, we are seeking a Vice President, Client Management to join the team of a leader in the Healthcare space.
In this remote leadership role, you will oversee client management strategy for a complex healthcare environment with a strong focus on revenue cycle management. You will shape the client success model, strengthen executive relationships, and drive improvements that enhance service delivery and operational performance. This position also partners closely with cross-functional teams to align analytics, technology, and process enhancements with client needs.
Location: Remote
Compensation: $160,000 – $200,000 annually

Responsibilities

• Lead strategic planning and maintain revenue cycle management client relationships
• Develop a new operating model for client success tailored to different segments
• Establish analytics-driven client success playbooks and dashboards
• Shape client support needs in alignment with AI and technology advancements
• Champion process and product enhancements for operational performance
• Cultivate executive-level relationships with high-value clients
• Provide consultation and thought leadership to drive measurable business impact

Qualifications

• Bachelor’s degree in Business Administration, Health Management Information Systems, or a related field
• 10+ years of progressive revenue cycle management experience or related leadership roles
• Experience with practice management software
• Deep knowledge of revenue cycle management best practices
• Strong leadership and executive-level communication skills

Benefits

• Opportunity to lead and innovate in a rapidly evolving field
• Engagement with high-value, complex clients
• Collaboration with cross-functional teams to drive strategic growth
• Access to advanced analytics and technology tools
• Potential for professional development and leadership growth

Our client is an equal opportunity employer.