Vice President, Client Management

NextGen Healthcare, Inc.; Georgia; On-site; USD 120,000 - 190,000; Full time

Job summary

NextGen Healthcare, Inc. is seeking a senior Client Success leader in Georgia to drive executive engagement with key healthcare clients.

You will develop an analytics-driven client success playbook and dashboards, while shaping AI/tech-enabled service models to optimize performance and scalability. Collaborate with Sales, Marketing, and internal teams to pursue growth opportunities and ensure high-value client outcomes.

Qualifications

• 10+ years of progressive RCM experience or related leadership roles.
• Experience with Practice Management Software.

Responsibilities

• Develop and maintain executive engagement and relationship management with clients.
• Establish analytics-driven client success playbooks and dashboards.
• Lead AI/tech-enabled client support models to improve service delivery.
• Oversee SLAs, performance targets, and client satisfaction with internal leaders.
• Identify expansion opportunities in collaboration with Sales and Marketing.
• Cultivate executive-level relationships with high-value, complex clients.
• Provide thought leadership using revenue cycle management expertise.

Skills

Leadership

Executive communication

Negotiation

Strategic analysis

Education

Bachelor's degree in Business Administration or Health Mgmt Info Systems

Tools

Practice Management Software

Job description

Job Description:

• Develop and maintain Client executive engagement and relationship management.
• Develop a new operating model for client success with different leverage models for different client segments.
• Establish analytics driven client success playbook and client dashboards.
• Proactively shape client support/service needs as we pivot to more AI/tech enabled models.
• Champion enterprise-wide process, system, and product enhancements to optimize operational performance and scalability across the discipline.
• Cultivate and manage executive-level relationships with key, high-value, and complex clients in collaboration with the Client Success team, ensuring alignment with client goals and strategic priorities.
• Provide high-level consultation and thought leadership to clients, leveraging deep revenue cycle management expertise to deliver measurable business impact.
• Oversee the analysis of operational performance metrics, identifies critical trends and risk areas, and partners with internal operational leaders to ensure Service Level Agreements (SLAs), performance targets, and client satisfaction goals are consistently achieved.
• Identify and advance opportunities for the expansion of services, collaborating with Sales and Marketing teams to support strategic growth initiatives and client engagement.
• Perform other duties that support the overall objective of the position.

Education Required:

• Bachelor's Degree in Business Administration, Health Management Information Systems or related field.
• Or, any combination of education and experience which would provide the required qualifications for the position.

Experience Required:

• 10+ years of progressive RCM experience or related leadership roles.
• Practice Management Software experience.

Knowledge, Skills & Abilities:

• Knowledge of:Revenue Cycle Management best practices. Knowledge and understanding of business processes and drivers for large providers.
• Skill in:Leadership, executive level communication and presentation skills, negotiation, strategic and analytical.
• Ability to:Leverage best practices to identify and ensure customer needs and opportunities to improve internal practices and efficiencies; manage and establish credibility within an organization; demonstrate supportive cross-functional relationships with peers, clients, partners, and management; oversee and balance multiple competing priorities

This company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the company reserves the right to change this job description and/or assign tasks for the employee to perform, as the company may deem appropriate.

NextGen Healthcare is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.