Vibee - Seasonal Venue Event Manager

Insomniac Events; Las Vegas (NV); On-site; USD 34,440 - 38,572; Full time

Job summary

A leading event production company in Las Vegas seeks a highly motivated Event Coordinator. The role involves overseeing events, managing staff, and ensuring exceptional customer service in a dynamic environment. Candidates should have at least 3 years of event production experience with a focus on fan experience. Strong communication, leadership skills, and proficiency in Google Suite are essential. Offering a competitive hourly rate of $25.00 - 28.00, with flexible hours including evenings and weekends.

Qualifications

• Minimum 3 years in Event Production with leadership experience in customer service.
• Strong professional references (at least 5).
• Superb communication and organizational abilities.

Responsibilities

• Supervise event staff and ensure quality standards.
• Manage schedules and resolve staffing issues.
• Ensure smooth operational tasks and customer service.

Skills

Event Production experience

Leadership

Customer service

Multitasking skills

Google Suite applications

Job description

Overview

WHO ARE YOU? Do you enjoy live events? Do you excel in fast paced, creative environments? Vibee is looking for a highly motivated self-starter who embodies a passion for music and the live event experience.

THE ROLE

This role focuses on overseeing and coordinating events held at a specific venue, where Vibee events are held. The goal is to ensure that everything runs smoothly before, during, and after an event.

Responsibilities

• Team Leadership & Supervision
  • Supervise and guide the team, ensuring tasks are performed efficiently and quality standards are met.
  • Encourage and support staff, maintaining a positive and productive work environment.
  • Assign responsibilities to team members to cover all areas during shifts.
  • Provide on-the-job training or guidance to new employees, ensuring understanding of procedures and expectations.
• Administrative Tasks
  • Create and manage weekly staff schedules, balancing workload within budgetary constraints in collaboration with Project Managers, Producers and other stakeholders.
  • Monitor staff breaks in accordance with local labor laws and uphold all policies and procedures.
  • Address and resolve staffing issues promptly to maintain smooth operations; work with HR as needed.
  • Uphold safety protocols and promote a risk-free environment.
  • Timekeeping: Ensure staff follow schedules and breaks according to company guidelines.
  • Documentation: Complete necessary reports related to incidents, operational issues, or customer interactions.
  • Disciplinary Action: Address minor performance issues or conflicts within the team, escalating more serious concerns as needed.
  • Other duties as required.
• Operational Oversight
  • Ensure smooth execution of daily operational tasks, maintaining efficiency and organization within the department.
  • Monitor availability of materials, equipment, or resources and inform management of shortages or issues.
  • Ensure team members complete their tasks as expected and provide guidance when needed.
• Customer Service & Client Relations
  • Handle customer or client concerns and complaints promptly and professionally.
  • Ensure the team delivers high-quality service following organizational standards.
  • Manage complex or escalated customer service situations requiring managerial attention; ensure resolutions align with policies.
• Health, Safety & Compliance
  • Ensure staff adheres to health and safety guidelines, maintaining a safe working environment.
  • Ensure operations follow company policies, procedures, and legal/regulatory standards.
  • Respond to emergencies or crises effectively, taking appropriate actions to manage the situation.
• Communication & Reporting
  • Communicate clearly with the team, ensuring everyone is aware of responsibilities and updates during the shift.
  • Record significant incidents, customer concerns, or operational issues; inform management as necessary.
  • Provide feedback on performance and offer guidance for improvement.

Qualifications

• Minimum 3 years in Event Production with leadership experience focused on fan experience, customer service, or hospitality, preferably in entertainment.
• Strong professional references (at least 5).
• Superior communication and organizational abilities with strong multitasking skills.
• Proficient in Google Suite applications, particularly Google Sheets.
• Ability to work long hours with a flexible schedule to meet operational needs.
• Capable of adapting professionally to changes and unexpected situations in a dynamic event environment.
• Willingness to work evenings and weekends as required by event schedules.

Work Environment

• Must tolerate loud noise levels and busy on-site environments at events.
• May sit for extended periods and work in varied temperatures.
• Must be willing to work during evening and weekend hours and travel as required.

Applicants for employment in the U.S. must possess work authorization, which does not require Vibee sponsorship for a visa.

Equal Employment Opportunity

Vibee aims to build diverse teams and promotes environments where everyone can be themselves, contribute fully, and thrive. We provide equal employment opportunities and, where applicable, reasonable accommodations consistent with legal obligations. We will consider qualified applicants with criminal histories in accordance with applicable laws and ordinances.

Hiring Practices

The preceding job description indicates the general nature and level of work performed and is not intended to be an exhaustive list of duties. Vibee may pursue various recruitment channels and opportunities to identify the most qualified candidates.

Hourly Rate Range: $25.00 - 28.00 /hour USD. Compensation information reflects California requirements and may vary by location. California-specific transparency laws apply, and salary history will not be used in compensation decisions.