VHG CASE MANAGER

Paycom - ATS; Fort Lauderdale, Plantation (FL, FL); Remote; USD 28,000 - 29,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) with employer match

Paid time off after 90 days

Ten company paid holidays

Job summary

EVENING POST GROUP in Plantation, FL is seeking a Case Manager to support a Senior Advocate's team, handling client files, communications, and VA-related tasks. This is a full-time, remote-friendly Admin position with a Monday–Friday schedule.

You will build client relationships by phone and email, ensure timely VA and regulatory deadlines, and maintain accurate records using standard office software. Remote work options apply; must reside in the United States in listed states.

Qualifications

• Requires an associate degree or 3 years of progressive experience with equivalent education.
• Primary skills: customer service, communication, organization, time management.
• Proficiency with office software and standard operating procedures.

Responsibilities

• Builds and maintains positive client relationships via phone, email, and mail.
• Assists and consults with Senior Advocate in organization and management of client files and records.
• Reviews completeness of client files within VA's system and coordinates with VA personnel.
• Responds to client, staff, authorized third party, and VA/BVA communications in a timely manner.
• Prioritizes and completes varied administrative tasks with attention to detail.
• Ensures all VA administrative and regulatory deadlines are met.
• Proficient with office technology and software programs.
• Works in a team environment to obtain best outcomes for all parties.
• Performs other related duties as assigned.

Skills

Customer service

Technical aptitude

Time management

Organizational skills

Written and verbal communication

Interpersonal skills

Computer skills

Reliability

Education

Associate degree

PIV card within six months

Tools

Microsoft Office

Job description

Job Details

Job Location: Advocacy Fort Lauderdale Office - Plantation, FL 33317

Position Type: Full Time

Salary Range: $20.00 - $21.00 Hourly

Job Category: Admin - Clerical

Do you want to have a fulfilling career with purpose helping military veterans? The Case Manager is a support member of a Senior Advocate's team. This person is in charge of implementing the Senior Advocate's strategy for each case and being the primary point of contact with the client. They will be detail-oriented, professional and have a genuine desire to meet the needs of others. Work hours are Monday - Friday from 8:00 am to 5:00 pm. This is a remote work from home position.

We offer a comprehensive benefits package, including health, dental, and vision insurance, company paid life insurance and disability insurance, a 401(k) plan with an employer match, paid time off after 90 days of employment, and ten company paid holidays.

Essential Functions

• Builds and maintains positive client relationships via phone, email, and mail.


• Assists and consults with Senior Advocate in the organization and management of client files and records, as directed.


• Reviews completeness of client files within the VA's system and has informal meetings with VA personnel to correct various deficiencies.


• Responds appropriately to all client, staff, authorized third party, and VA/BVA communications in a timely and accurate manner.


• Prioritizes and completes varied administrative tasks independently, with great attention to detail, while following standard operating procedures.


• Ensures all VA administrative and regulatory deadlines are met.


• Proficiency in utilizing office technology and software programs in an efficient and appropriate manner.


• Works in a team environment with a strong commitment to obtaining the best possible outcome for all parties.


• Performs other related duties as assigned.

Qualifications

• Performing work in this job's occupational field requires the application of professional disciplines requiring a two-year degree or equivalent and the extensive, applied use of related concepts, practices, and methods.


• In relation to other jobs in the same function, this job requires a level of proficiency to apply broad knowledge and experience.


• The primary or most necessary skills required for this job are customer service skills, technical aptitude, time management and organizational skills


• Other important skills include excellent written and oral communication, inter- personal and computer skills.


• Reliable and dependable attendance.

Education and Experience

This job requires a minimum of an associate degree or 3 years of work-related experience with progressive responsibilities or an equivalent combination of education and experience. You must obtain a Personal Identity Verification (PIV) card within six months of employment. Telephone experience is required. Experience using computers and performing data-entry functions.

Physical Requirements

• Prolonged periods of sitting at a desk, talking on a telephone and working on a computer.

Remote Work from Home Requirements

• Not all positions are remote; some require that the employee work in the office.


• Must have a desk, chair and basic essentials to work from home.


• Must have a quiet work area without noise or distractions.


• Must have personal high speed internet service (Wi-Fi is not acceptable). Our minimum internet speed requirement is 100 download & 20 upload speed.


• Must be logged onto your work computer and able to answer calls during your normal work hours.


• Remote workers must be based in the United States and must reside in one of the following states: FL, GA, IL, IN, MA, NC, NJ, NV, NY, PA, SC, TX or WV.