Vets Claims & Appeals Ofc 1

Georgia Department of Revenue; Decatur (IL); On-site; USD 37,000 - 45,000; Full time

Job summary

The Department of Veterans Service seeks a Veterans Claims & Appeals Officer I to advocate for veterans in the VA benefits appeals process. You will review denied claims, assemble evidence, and draft briefs for hearings with VBA, BVA, or higher courts.

Must hold a bachelor’s degree with two years of relevant experience; knowledge of VA regulations and medical evidence is essential. A valid driver’s license, NAC-I clearance, and PIV card are required.

Qualifications

• Bachelor’s degree from an accredited college or university.
• Two years of professional job-related experience.
• Knowledge of VA regulations and benefits processes.
• Strong understanding of medical conditions related to military service.

Responsibilities

• Represent veterans, dependents, and survivors during the VA benefits appeals process.
• Review denied or under-awarded claims and prepare legal briefs for hearings.
• Gather and interpret supporting documentation such as service records and medical evidence.
• Collaborate with attorneys, medical professionals, and agency representatives.

Skills

Critical thinking

Problem solving

Interpersonal communication

Organizational skills

Education

Bachelor’s degree

Tools

Microsoft Office

Electronic case management systems

Job description

Job Title:

Vets Claims & Appeals Ofc 1

Agency:

Department of Veterans Service

Job Requisition ID:

JR0000001340

Shift:

Day (United States of America)

Compensation Details:

41,059.20

Job Description:

Under supervision, the Veterans Claims and Appeals Officer 1 represents veterans, dependents, and survivors during the VA benefits appeals process. This specialized position advocates for claimants whose initial applications for VA benefits have been denied or under-awarded, ensuring that every appellant receives a fair and thorough review. The role requires expert knowledge of VA law and regulations, appellate procedures, and familiarity with medical evidence, military service records, and case law impacting veteran’s claims. The Veteran Claims and Appeals Officer1 is responsible for managing and presenting appeals at various stages of the U.S. Department of Veterans Affairs adjudication process, including reviews by the Veterans Benefits Administration (VBA), Board of Veterans Appeals (BVA), and potentially higher-level courts or administrative panels. Duties include reviewing denied claims, analyzing case files, gathering and interpreting supporting documentation (e.g., service records, medical evidence), and preparing legal arguments to support the veteran’s position. The officer will draft formal written briefs, represent clients during virtual and in-person hearings, and provide guidance on the appeals timeline and procedural requirements. This role also involves staying current on changes to VA laws, Title 38 of the U.S. Code, relevant precedent decisions, and emerging issues in veteran’s law. The Appeals Officer will collaborate closely with attorneys, medical professionals, and federal and state agency representatives to develop compelling appeals on behalf of the veteran.

Must have a valid driver’s license, able to successfully complete a National Agency Check with Inquiries (NAC-I) and fingerprints to obtain a required Personal Identity Verification (PIV) card issued by the Department of Veterans Affairs. This condition of employment may not be waived. Failure to obtain a PIV card will result in immediate termination of employment.

Preferred Qualification: Prior state or federal VA claims/appeals experience desired. Military retiree or military veteran.

Must be able to attend Annual Training.

Must pass the Training Responsibility Involvement Preparation of Claims Test. (TRIP).

Note: This position is located at 1700 Clairmont Road, Decatur, GA 30033.

Minimum Qualifications:

Bachelor’s degree from an accredited college or university and two (2) years of professional job-related experience. Military veteran status or extensive professional experience working with military or veteran populations. Knowledge of VA regulations and benefits processes. Strong understanding of medical conditions related to military service. Ability and the patience to read, review, analyze and research a veterans entire file combined with critical thinking and problem solving. Requires the collaboration with various agencies and individuals (VA partners and other VSO organizations, etc.) regarding the proper interpretation and application of the 38 CFR.The appeals position requires the individual to learn and adhere to proper Board practices and professional procedures. Excellent organizational and interpersonal communication skills. Proficiency in Microsoft Office and electronic case management systems. Ability to work independently and manage a caseload effectively.

Equal Employment Opportunity Employer

The State of Georgia does not discriminate based on race, color, national origin, sex, religion, age, disability, or other protected categories in employment or the provision of services.
Qualified applicants may request reasonable accommodation when needed during the application and/or screening process by contacting the appropriate agency Human Resources department.