Veterinary Urgent Care Hospital Manager — Daytime Ops Lead

Pasadena Veterinary Urgent Care; Pasadena (CA); On-site; USD 80,000 - 115,000; Full time

Benefits offered by this job

Medical & Vision Insurance

401(k) with employer matching

Paid time off

Paid Holidays

CE & Tuition reimbursement

Pet care discounts

Job summary

Pasadena Veterinary Urgent Care seeks a Hospital Manager to act as the operational anchor, blending strategic oversight with hands-on execution in a daytime urgent care setting in Pasadena, CA. The role emphasizes building systems, leading people with empathy and accountability, and ensuring a high-quality client experience while maintaining compliance and operational excellence.

Ideal candidates bring 3+ years of leadership experience in a service-driven environment, strong communication, and

Qualifications

• Minimum 3 years of leadership or management experience in a veterinary hospital, healthcare setting, or comparable service-driven environment.
• Startup, growth-phase, or change-management experience strongly preferred.
• Understanding of front-of-house client experience and back-of-house operational management.
• Calm, organized, people-centered, solutions-oriented leadership style.
• Strong organizational, analytical, communication, and problem-solving skills.

Responsibilities

• Provide day-to-day operational leadership that supports high-quality medicine, strong client experience, and a safe, compliant hospital environment.
• Oversee hospital workflows, systems, and resources to promote efficiency, consistency, and regulatory compliance.
• Identify operational gaps and proactively implement solutions to improve daily performance and outcomes.
• Maintain oversight of inventory management, including controlled substances, safety protocols, and hospital supplies.
• Partner with ownership on budgeting, financial planning, pricing considerations, and overall business performance.
• Track, analyze, and report on key performance indicators to support data-driven decision-making and sustainable growth.
• Lead, support, and develop a cohesive team through clear expectations, coaching, accountability, and ongoing feedback.
• Hire, onboard, train, and develop team members; establish training protocols and performance evaluation processes.
• Foster a positive, inclusive, and psychologically safe workplace culture aligned with PVUC’s values and standards.
• Manage staff scheduling, payroll coordination, and HR-related processes in collaboration with external HR partners.
• Serve as a consistent, calm leader during busy shifts, staffing challenges, and periods of change.

Skills

Leadership

Operations management

Client experience

Communication

Problem solving

Education

Bachelor’s degree preferred

Tools

Microsoft Office

QuickBooks

Shepherd (practice mgmt system)

Job description

Pasadena Veterinary Urgent Care seeks a Hospital Manager to act as the operational anchor, blending strategic oversight with hands-on execution in a daytime urgent care setting in Pasadena, CA. The role emphasizes building systems, leading people with empathy and accountability, and ensuring a high-quality client experience while maintaining compliance and operational excellence.

Ideal candidates bring 3+ years of leadership experience in a service-driven environment, strong communication, and