Veterinary Telemedicine Support Specialist - Flexible Hours

Antagene; Colorado; Presencial; USD 44.000 - 50.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid Time Off & Holidays

Medical, Dental, Vision

Tuition/Continuing Education Reimb.

401(k) with company match

Life Assistance Program

Pet Care Discounts

Descripción de la vacante

Antech Diagnostics is seeking a client-focused tech support specialist to assist veterinary clinics using Telemedicine. You will identify and resolve connectivity issues affecting image transfers and configure client software across server, acquisition, and review workstations.

The role requires 2 years of veterinary technician experience, fluency in English, and a HS diploma (associates in computer-related field preferred). Flexible hours and weekend coverage may be required.

Formación

• 2 years of veterinary technician experience or equivalent.
• RVT/LVT Preferred.
• Fluent in English.
• A High School Diploma required, Associates in computer related preferred.
• Typically 2 year’s computer service experience helpful.

Responsabilidades

• Provide professional and quality client service and data transfer expertise.
• Responsible for customer software configuration for new clients.
• Identify, troubleshoot and resolve connectivity problems that may cause image transfer interruptions including high level troubleshooting of all brands of DR, CR, CT, MRI, and ultrasound software.
• Assist with final testing to ensure the solution is working before the support call is ended.
• Complete software configuration for servers, acquisitions, and review work stations.
• Use established systems to monitor progress, track problem resolution, identify patterns of failure, and communicate unresolved problems to management.
• Prioritize and complete work on schedule to meet client expectations. Answers questions and assists others on team and in other areas as needed.
• May manage escalated issues with other internal/external groups to ensure resolution.
• Works with vendors to resolve connectivity issues, research and test possible solutions, and implement solutions.
• Assist AIS clients in improving image quality.
• May be asked to participate in enterprise initiatives, special projects, and other duties as assigned.
• We share a collaborative obligation to ensure that we conduct ourselves in the utmost ethical manner and that we hold each other accountable to the values and standards of the organization. Every employee has the responsibility to ask questions, seek guidance, and report concerns and/or violations of company policy or ethical standards. Antech Diagnostics has several processes in place to communicate with leadership and expects that employees will have a commitment to integrity and uncompromising values.

Conocimientos

Veterinary tech experience

English fluency

Client support

Communication skills

Independent work

Educación

HS Diploma

Associates in computer-related field

RVT/LVT preferred

Descripción del empleo

Antech Diagnostics is seeking a client-focused tech support specialist to assist veterinary clinics using Telemedicine. You will identify and resolve connectivity issues affecting image transfers and configure client software across server, acquisition, and review workstations.

The role requires 2 years of veterinary technician experience, fluency in English, and a HS diploma (associates in computer-related field preferred). Flexible hours and weekend coverage may be required.