Veterinary Technician Supervisor, Emergency and Critical Care

Ethos Veterinary Health; Austin (TX); On-site; USD 37,195 - 46,838; Full time

Benefits offered by this job

401(k) with matching

Health, Dental, and Vision insurance

Health Savings Account (HSA) / FSA

Life and Disability insurance

Paid Time Off (PTO) and Holidays

Employee Assistance Program and Pet/员工

Professional development and tuition+

Uniform stipend

Retirement plan

Job summary

Ethos Veterinary Health is seeking a Veterinary Technician Supervisor for Emergency and Critical Care in Austin, TX. You will lead the ER/CC team, oversee daily operations, and ensure high-quality patient care during critical events.

The role demands strong leadership, advanced clinical skills, and excellent communication. We offer competitive pay, shift differentials, comprehensive benefits, and opportunities for professional growth within a nationwide network.

Qualifications

• High School diploma or equivalent.
• Minimum of three (3) years experience working as a veterinary technician.
• Minimum of two (2) year of leadership or supervisory experience.
• Fluent English skills (speaking & reading) are required for the role; fluency in multiple languages a plus!
• Proficient in Microsoft Office and hospital management software.

Responsibilities

• Lead the ER/CC technical staff and maintain a professional work environment.
• Direct supervision of PCP to ensure duties and communications.
• Provide technical support and participate in case management.
• Interview, hire, train, review and terminate Patient Care Personnel and aides.
• Develop and maintain training programs and SOPs in collaboration with other supervisors.
• Manage PCP work schedules to meet daily, weekly, and holiday needs.
• Delegate daily tasks and ensure even distribution of cleaning duties.
• Coordinate monthly meetings and provide leadership feedback.

Skills

Leadership

Communication

Veterinary Technician

Time Management

Problem Solving

Education

High School diploma or equivalent

Tools

Microsoft Office

Hospital management software

Job description

Veterinary Technician Supervisor, Emergency and Critical Care

Location: Austin, TX

Salary: $27 - $34/hr based on experience. Plus $2/hr Overnight Differential and $1/hr Swing Shift Differential.

Compensation and Benefits

• $27 - $34/hr. based on experience
• + $2/hr Overnight Differential
• + $1/hr Swing Shift Differential
• 401(k) with matching
• Health, Dental, and Vision insurance
• Health Savings Account (HSA) / Flexible Spending Account (FSA)
• Life and Disability insurance
• Paid Time Off (PTO) and Holidays
• Employee Assistance Program and Discounts (including Pet Discount)
• Professional development and tuition assistance
• Uniform stipend
• Retirement plan

Schedule

Full Time

• Days: TBD
• Swing Shifts

Job Description

An ER/CC Technician Supervisor is a highly educated and skilled veterinary technician that emulates the qualities of a leader. The Supervisor should be proficient and project confidence with both technical skills and interpersonal communication. Despite anxiety, stress, and conflicts within the workplace, the supervisor should remain levelheaded and approach challenging situations in a proactive, problem‑solving manner. They should not only be able to recognize problems with the work environment but also provide creative solutions. The Supervisor must have excellent multi‑tasking ability and be able to juggle technical and managerial duties. The Supervisor must have excellent communication and follow through on all assigned tasks and requests in a timely manner (and meet all deadlines provided).

Responsibilities

• Leadership: Act as a direct representative of the AVES emergency and critical care technical staff. Ensure that the AVES emergency and critical care PCP create a professional work environment that strives to provide the highest quality of care to our patients. Maintain a professional demeanor and ensure that the PCP have a safe, confidential, and reliable person that can mediate and resolve situations of conflict.
• Direct Supervision of emergency and critical care PCP: Ensure that all PCP are fulfilling their duties in the designated roles throughout the workday. Ensure that all PCP portray exceptional inter/intradepartmental and client communication.
• Technical Support: Provide technical support as needed and spend a moderate amount of time on primary emergency and critical care case management.
• Interview, hire, train, review and terminate Patient Care Personnel, veterinary assistants, and kennel attendants for the emergency and critical care practice. Maintain all emergency and critical care PCP published local ads.
• Training: Assist the creation, modification, and maintenance of effective training programs for technical staff. Implement new protocols/policies after collaboration with other supervisors/managers.
• Review technician training binders for progress and completion on technical duties. Review and assign new goals monthly to each employee.
• Develop veterinary PCP work schedules to meet daily, weekly, emergency, and holiday support requirements for the hospital. Coordinate coverage for people calling in sick or late to work. Collaborate with Specialty Supervisor/Manager to provide adequate coverage to the hospital.
• Delegate daily responsibilities for PCP including tasks lists during slow days. Review end of shift check lists daily to ensure equal share of cleaning duties amongst staff.
• Coordinate and direct monthly emergency and critical care PCP and veterinary assistant meetings.
• Facilitate frequent meetings with shift leads to trouble shoot challenges and frustrations and provide feedback on leadership skills.
• Engage doctors frequently to obtain real time feedback on departmental functionality and flow and potential concerns regarding emergency and critical care patient care personnel.

Secondary Responsibilities

• Maintain logs of Patient Care Personnel schedules, PTO, and vacation days.
• Interview, hire, train, review and terminate Patient Care Personnel.
• Ensure that appropriate policies and procedures are followed by all Patient Care Personnel.
• Assure that regular generation, review, and updating of standard operating procedures (SOPs) occurs as needed (no less than semiannually).
• Facilitate continuing education for Patient Care Personnel.
• Monitor professional development and skill level of all Patient Care Personnel via initial (60 days) and annual performance reviews.
• Ensure appropriate inter and intradepartmental communication.
• Contribute to creation of hospital cleaning schedule with other supervisors.

Qualifications

Minimum Requirements

• High School diploma or equivalent.
• Minimum of three (3) years experience working as a veterinary technician.
• Minimum of two (2) year of leadership or supervisory experience or demonstrated leadership responsibilities.
• Dependable, self‑motivated, and detail‑oriented with strong organizational skills.
• Ability to prioritize and manage time effectively in a fast‑paced environment.
• Patient‑focused attitude with active listening and problem‑solving skills.
• Ability to work quickly and efficiently without compromising accuracy or quality.
• Exceptional leadership, coaching, and interpersonal communication skills.
• Strong organizational and time‑management abilities.
• Excellent client service and conflict resolution skills.
• Ability to prioritize multiple responsibilities in a fast‑paced environment.
• Demonstrates professionalism, sound judgment, discretion, and confidentiality.
• Proficient in Microsoft Office and hospital management software.
• Adaptable to changing priorities and operational demands.
• Passion for delivering exceptional client experiences while fostering a collaborative and supportive workplace culture.
• Fluent English skills (speaking & reading) are required for the role; fluency in multiple languages a plus!

Preferred Qualifications

• Licensed Veterinary Technician.
• Experience in emergency or specialty veterinary medicine.
• Experience with employee scheduling, training, coaching, and performance management.
• Excellent verbal and written communication skills, with the ability to collaborate effectively in a team setting.

Why Choose AVES?

• Work alongside a compassionate, dedicated team of veterinary professionals.
• Thrive in a dynamic, fast‑paced environment where no two days are the same.
• Make a direct impact on the lives of pets and their families during critical times.
• Receive continuous training and growth opportunities—we’re passionate about teaching!
• Enjoy a competitive salary and benefits package.

Equal Opportunity Employer

Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, competence, merit, and business need.