Veterinary Technician Manager

Pet Services of Washington, P.S.; South Weymouth (MA); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Sign-on Bonus $5,000

Job summary

VCA South Shore Animal Hospital seeks an experienced Veterinary Technician Manager to lead our ER/ICU technical teams in a fast-paced, 24/7 hospital. You will guide staff development, optimize workflows, and partner with hospital leadership to maintain top-tier patient care and client service.

This leadership role requires strong communication and the ability to balance clinical oversight with administrative responsibilities in a high-acuity setting.

Qualifications

• Five+ years of veterinary hospital experience, ideally with ER/ICU exposure.
• Proven leadership or management experience in a veterinary or medical setting.
• Strong ability to manage workflows in high-pressure environments.

Responsibilities

• Lead daily operations of ER/ICU technical teams to ensure efficient patient care.
• Directly manage and develop ~25–30 veterinary support associates.
• Collaborate with ER/ICU doctors to support patient care and staff training.
• Partner with the other ER/ICU Technician Manager to provide consistent leadership.
• Oversee staffing strategy, scheduling, attendance, and performance.
• Coach and develop supervisors and team leads.
• Promote consistency in hospital processes and client service standards.
• Collaborate with leadership to improve efficiency and patient outcomes.
• Support budgeting and resource management.
• Maintain active presence to monitor patient flow and team morale.
• Resolve escalated client concerns and operational challenges.

Skills

Leadership

Staff development

Communication

Conflict resolution

Workflow management

Education

CVT or similar

Job description

*** You will receive a one-time sign-on bonus of $5,000 ***

VCA South Shore Animal Hospital is seeking an experienced and driven Veterinary Technician Manager to provide leadership within our high-volume Emergency and ICU departments.

This role is designed for a skilled veterinary hospital leader with strong operational and people-management experience who thrives in a fast-paced, high-acuity environment.

The Veterinary Technician Manager collaborates with hospital leadership and ER/ICU doctors to promote efficient patient flow, strong team performance, and the consistent delivery of exceptional medical and client service. This position plays a key role in staff development, workflow optimization, and maintaining high standards of patient care across the technical team.

Due to the size of the department and associate team, this position is part of a two-manager leadership model. Both managers hold equal leadership responsibility and work closely together to provide consistent support, communication, and oversight across the department. Each manager will directly support approximately 25-30 associates and have clearly defined areas of focus, with shared accountability for the department's overall success.

Key Responsibilities:

• Lead the daily operations of the ER/ICU technical teams to promote efficient patient care and workflow
• Directly manage, support, and develop approximately 25-30 veterinary support associates
• Work closely with ER and ICU doctors to support collaborative patient care, identify staff training needs, and strengthen communication between the medical and technical teams
• Partner closely with the other ER/ICU Technician Manager to ensure consistent leadership and support across the department
• Support staffing strategy, scheduling, attendance, and performance management
• Coach and develop supervisors, team leads, and veterinary support staff
• Promote consistency in hospital processes, medical protocols, and client service standards
• Collaborate with medical and administrative leadership to improve efficiency and patient outcomes
• Support financial and operational goals, including effective staffing utilization and resource management
• Maintain a strong presence in the hospital to monitor patient flow, team morale, and service quality
• Assist in resolving escalated client concerns and operational challenges

What We're Looking For:

• Five or more years of veterinary hospital experience, with strong exposure to ER/ICU operations preferred
• CVT or similar preferred
• Proven leadership or management experience in a veterinary or medical environment
• Strong ability to manage workflows and navigate high-pressure situations
• Excellent communication, coaching, collaboration, and conflict-resolution skills
• An operational mindset with an understanding of staffing, budgeting, and hospital efficiency
• Ability to balance clinical awareness with administrative leadership responsibilities

The annualized base salary for this position typically ranges from $60,000 to $90,000, based on experience and credentials.

This is a leadership-focused role for someone who understands the demands of emergency veterinary medicine and is ready to help guide a high-performing technical team within a collaborative leadership structure in a 24/7 hospital environment.

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).

We are proud to be an Equal Opportunity Employer. For a complete EEO statement please see our career page at vcacareers.com.