Veterinary Technician Manager

MARS Veterinary; Weymouth (MA); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Sign-on bonus $5,000

Job summary

VCA South Shore Animal Hospital in Weymouth, MA is seeking an experienced Veterinary Technician Manager to lead our high-volume ER/ICU teams. You will collaborate with ER/ICU doctors and hospital leadership to optimize patient flow, staff performance, and the delivery of exceptional medical and client service.

This role operates within a two-manager model, supporting 25–30 veterinary associates, guiding training, staffing, scheduling, and performance feedback, while aligning clinical goals with

Qualifications

• Five+ years of veterinary hospital experience
• Leadership or management experience in a veterinary/medical setting
• Ability to manage workflows in high-pressure ER/ICU
• Excellent communication, coaching, collaboration and conflict-resolution skills
• Operational mindset with staffing, budgeting and hospital efficiency understanding

Responsibilities

• Lead the daily operations of the ER/ICU technical teams to promote efficient patient care and workflow
• Directly manage, support, and develop approximately 25–30 veterinary support associates
• Work closely with ER/ICU doctors to support collaborative patient care, identify staff training needs, and strengthen communication between the medical and technical teams
• Partner with the other ER/ICU Technician Manager to ensure consistent leadership and support across the department
• Support staffing strategy, scheduling, attendance, and performance management
• Coach and develop supervisors, team leads, and veterinary support staff
• Promote consistency in hospital processes, medical protocols, and client service standards
• Collaborate with medical and administrative leadership to improve efficiency and patient outcomes
• Support financial and operational goals, including staffing utilization and resource management
• Maintain a strong presence in the hospital to monitor patient flow, team morale, and service quality
• Assist in resolving escalated client concerns and operational challenges

Skills

Leadership

Staff development

Operations management

Communication

Conflict resolution

Education

CVT certification preferred

Job description

***You will receive a one-time sign-on bonus of $5,000 *** VCA South Shore Animal Hospital is seeking an experienced and driven Veterinary Technician Manager to provide leadership within our high-volume Emergency and ICU departments. This role is designed for a skilled veterinary hospital leader with strong operational and people-management experience who thrives in a fast-paced, high-acuity environment. The Veterinary Technician Manager collaborates with hospital leadership and ER/ICU doctors to promote efficient patient flow, strong team performance, and the consistent delivery of exceptional medical and client service. This position plays a key role in staff development, workflow optimization, and maintaining high standards of patient care across the technical team. Due to the size of the department and associate team, this position is part of a two-manager leadership model. Both managers hold equal leadership responsibility and work closely together to provide consistent support, communication, and oversight across the department. Each manager will directly support approximately 25–30 associates and have clearly defined areas of focus, with shared accountability for the department’s overall success.

Key Responsibilities

• Lead the daily operations of the ER/ICU technical teams to promote efficient patient care and workflow
• Directly manage, support, and develop approximately 25–30 veterinary support associates
• Work closely with ER and ICU doctors to support collaborative patient care, identify staff training needs, and strengthen communication between the medical and technical teams
• Partner closely with the other ER/ICU Technician Manager to ensure consistent leadership and support across the department
• Support staffing strategy, scheduling, attendance, and performance management
• Coach and develop supervisors, team leads, and veterinary support staff
• Promote consistency in hospital processes, medical protocols, and client service standards
• Collaborate with medical and administrative leadership to improve efficiency and patient outcomes
• Support financial and operational goals, including effective staffing utilization and resource management
• Maintain a strong presence in the hospital to monitor patient flow, team morale, and service quality
• Assist in resolving escalated client concerns and operational challenges

The annualized base salary for this position typically ranges from $60,000 to $90,000, based on experience and credentials.

What We’re Looking For

• Five or more years of veterinary hospital experience, with strong exposure to ER/ICU operations preferred CVT or similar preferred
• Proven leadership or management experience in a veterinary or medical environment
• Strong ability to manage workflows and navigate high-pressure situations
• Excellent communication, coaching, collaboration, and conflict-resolution skills
• An operational mindset with an understanding of staffing, budgeting, and hospital efficiency
• Ability to balance clinical awareness with administrative leadership responsibilities

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com.

We are proud to be an Equal Opportunity Employer. For a complete EEO statement please see our career page at vcacareers.com.

Benefits

• We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

A leader in veterinary care, VCA Animal Hospitals is committed to taking care of the future of veterinary medicine. We are a family of hometown animal hospitals determined to positively impact pets, people and our communities. From primary care to emergency, urgent and specialty care, VCA delivers world‑class medicine and hometown care to more than four million pets each year. We invest in cutting‑edge tools, training and technology that enable Associates across our national network of hospitals to lead the industry today and into tomorrow. Among our talented 35,000 Associates are nearly 7,000 veterinarians – including 500 who are board‑certified specialists – nearly 4,000 credentialed technicians and over 10,000 veterinary assistants – all dedicated to giving pets the very best in medical care.

The future of veterinary medicine is in our hands. Join us.