Veterinary Technical Support & Product Specialist

Jorgensen Laboratories LLC

Loveland (CO)

On-site

USD 34,000 - 40,000

Full time

3 days ago

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Benefits offered by this job

PTO

Medical, dental, and vision insurance

Longevity bonus program

401(k) plan (upon eligibility)

HRA

Job summary

Jorgensen Laboratories LLC is seeking a full-time veterinary technician to join the Technical Customer Support and Care team in Loveland, CO. You will provide technical support and product education to veterinary clinics, distributors, and regional sales managers for JorVet products and services.

You will act as a product specialist for assigned lines, assist with product launches, handle customer concerns, and collaborate with the field sales team to ensure a high level of service and customer

Qualifications

Minimum of five years of experience in a veterinary clinic.
High School diploma or equivalent.
Fluent in English (read/write/speak).
Strong communication and attention to detail skills.
CRM and Cloud familiarity preferred.

Responsibilities

Respond to inbound customer calls and inquiries promptly.
Provide professional service and build relationships with customers.
Identify customer needs through knowledge of products and ensure satisfaction.
Serve as product specialist for assigned product lines and support launches.
Handle concerns and provide solutions; follow up for resolution.
Provide product support for equipment including troubleshooting and repairs guidance.
Collaborate with outside sales team and participate in meetings.