Veterinary Technician

Jorgensen Laboratories LLC; Loveland (CO); On-site; USD 34,000 - 40,000; Full time

Benefits offered by this job

PTO

Medical, dental, and vision insurance

Longevity bonus program

401(k) plan (upon eligibility)

HRA

Job summary

Jorgensen Laboratories LLC is seeking a full-time veterinary technician to join the Technical Customer Support and Care team in Loveland, CO. You will provide technical support and product education to veterinary clinics, distributors, and regional sales managers for JorVet products and services.

You will act as a product specialist for assigned lines, assist with product launches, handle customer concerns, and collaborate with the field sales team to ensure a high level of service and customer

Qualifications

• Minimum of five years of experience in a veterinary clinic.
• High School diploma or equivalent.
• Fluent in English (read/write/speak).
• Strong communication and attention to detail skills.
• CRM and Cloud familiarity preferred.

Responsibilities

• Respond to inbound customer calls and inquiries promptly.
• Provide professional service and build relationships with customers.
• Identify customer needs through knowledge of products and ensure satisfaction.
• Serve as product specialist for assigned product lines and support launches.
• Handle concerns and provide solutions; follow up for resolution.
• Provide product support for equipment including troubleshooting and repairs guidance.
• Collaborate with outside sales team and participate in meetings.

Skills

Communication

Teamwork

Problem solving

Multitasking

Attention to detail

Education

High School diploma

Tools

MS Office

Job description

Description

Are you excited to join a talented team and help bring innovative technology to veterinary professionals? Jorgensen Laboratories is seeking a full-time, experienced, and dedicated veterinary technician to join our Technical Customer Support and Care team. This team-oriented role is primarily responsible for providing technical support and product education to veterinary clinics, distributors, and regional sales managers regarding Jorvet products and services.

Essential Responsibilities

• Promptly respond to all inbound customer calls and inquiries.
• Deliver professional service while building strong relationships with customers.
• Identify and assess customer needs through in-depth knowledge of products to ensure a high level of customer satisfaction.
• Serve as a product specialist for assigned product lines, supporting product launches and lifecycle activities.
• Handle customer concerns and complaints by providing appropriate solutions and alternatives; follow up to ensure resolution.
• Provide comprehensive product support for selected equipment, including troubleshooting and guiding customers through repair processes via customer service and technical support lines.
• Collaborate closely with the outside sales team.
• Participate in sales meetings and selected conferences as assigned.

Requirements

• Minimum of five years (5) of experience in a veterinary clinic.
• High School diploma or equivalent.
• Proficient in Microsoft Office Products.
• Strong communication and attention to detail skills.
• Problem solving skills and the ability to stay calm under pressure.
• Time management and the ability to multi-task.
• Ability to prepare correspondence, develop reports and enter customer data as needed.
• Must be able to read, write, and speak English fluently.
• Possess and maintain a valid Driver’s License and applicable insurance.
• CRM and Cloud Suite familiarity preferred.

Desired Soft Skills

• Local candidate preferred and available to start promptly.
• Customer-focused mindset with the ability to act as a strong advocate for the company and its products.
• Excellent communication skills, with the ability to express ideas clearly and professionally in a diplomatic, empathetic, and tactful manner.
• Highly motivated team player who thrives in a collaborative environment and builds strong working relationships.
• Self-starter with the ability to work independently and manage responsibilities with minimal supervision.
• Demonstrates initiative and a continuous improvement mindset, with strong attention to detail.
• Proactive contributor who is comfortable sharing ideas and speaking up constructively.

Who is Jorgensen Laboratories?

Jorgensen Laboratories LLC is a major veterinary equipment supplier focused on high quality specialty instruments and equipment, and has supported the industry for over 60 years. With a commitment to develop, source, and distribute a wide range of veterinary products, Jorgensen Laboratories also features JorVet branded products. The company is comprised of veterinary clinic and equipment experts that share a commitment to innovate the better future of pets and vets.

Pay And Benefits

• Pay: $25 - $29 hourly.
• Annual pay reviews.
• Paid time off (PTO).
• Comprehensive medical, dental, and vision insurance options.
• Longevity bonus program.
• 401(k) plan (upon eligibility)
• Health Reimbursement Arrangement (HRA)