Veterinary Team Lead — On‑Site Shift Operations

VetnCare; Napa (CA); Presencial; USD 23.000 - 32.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Shared Impact Bonus

Descripción de la vacante

VetnCare in Napa, CA seeks a Team Lead to keep hospital operations smooth across shifts. You will guide frontline staff, support real-time workflow, and help sustain high-quality patient care and client experience.

This role sits between teammate and manager, not as a people manager, yet as a key operational leader on the floor. Expect collaboration, problem-solving, and escalation to the Hospital Manager as needed.

Formación

• Minimum 2 years of experience in a veterinary hospital or healthcare environment.
• Advanced proficiency within their functional area (clinical support, client service, or hospital operations workflow).
• Proven ability to teach workflows and skills to others, not just perform them.
• Strong verbal and written communication skills.
• Strong organizational skills and ability to prioritize in a fast-paced environment.
• Proficiency or willingness to learn VetnCare systems, such as Pulse and Google Suite.

Responsabilidades

• Performs duties at a high level within their functional area during every shift, actively involved in frontline hospital operations and patient or client support.
• Support client service workflows and hospital operations to ensure smooth admissions, scheduling, and coordination.
• Assist with staffing, workflow, patient movement, and operational execution to align with medical priorities.
• Provide coaching and onboarding for new teammates and participate in training sessions.
• Escalate safety, compliance, or operational concerns to leadership when needed.
• Coordinate with front and back hospital teams to reduce delays and improve patient and client experience.

Conocimientos

Communication skills

Leadership potential

Teaching workflows

Verbal and written communication

Organizational skills

Procurement/Training familiarity

Reliability/Accountability

Herramientas

Pulse

Google Suite

Descripción del empleo

VetnCare in Napa, CA seeks a Team Lead to keep hospital operations smooth across shifts. You will guide frontline staff, support real-time workflow, and help sustain high-quality patient care and client experience.

This role sits between teammate and manager, not as a people manager, yet as a key operational leader on the floor. Expect collaboration, problem-solving, and escalation to the Hospital Manager as needed.