Veterinary Teaching Hospital Admin & Client Care II

Iowa State University - College of Design; Ames, Northern (IA, KY); Hybrid; USD 29,000 - 43,000; Full time

Job summary

The Veterinary Teaching Hospital at Iowa State University is seeking a dedicated Assistant II to greet clients, schedule appointments, answer phones, and manage medical records. You will support veterinarians, students, and staff in a fast-paced hospital environment.

Shifts are typically Monday–Friday, 6:30 a.m. to 3:30 p.m. in Ames, IA. The role emphasizes teamwork, excellent client service, and attention to detail in a teaching hospital setting.

Qualifications

• Customer service experience plus knowledge of medical terminology or post high school education providing relevant skills.
• Data entry skills and ability to manage multiple tasks in a busy veterinary environment.
• Familiarity with billing, invoicing, and client communications is a plus.

Responsibilities

• Greet clients and assist with check-in and appointment scheduling.
• Answer phones and respond to client questions.
• Coordinate patient visits and emergency appointments.
• Maintain and organize medical records.
• Assist with billing and client communications.
• Support doctors, students, and staff with administrative needs.
• Keep reception area organized and welcoming.

Skills

Customer service

Data entry

Medical terminology

Animal disease knowledge

Education

Associate's degree or veterinary technology coursework

Veterinary-related coursework

Tools

Billing software

Scheduling software

EMR systems

Job description

The Veterinary Teaching Hospital at Iowa State University is seeking a dedicated Assistant II to greet clients, schedule appointments, answer phones, and manage medical records. You will support veterinarians, students, and staff in a fast-paced hospital environment.

Shifts are typically Monday–Friday, 6:30 a.m. to 3:30 p.m. in Ames, IA. The role emphasizes teamwork, excellent client service, and attention to detail in a teaching hospital setting.