Veterinary Teaching Hospital Assistant II

Iowa State University - College of Design; Ames, Northern (IA, KY); Hybrid; USD 29,000 - 43,000; Full time

Job summary

The Veterinary Teaching Hospital at Iowa State University is seeking a dedicated Assistant II to greet clients, schedule appointments, answer phones, and manage medical records. You will support veterinarians, students, and staff in a fast-paced hospital environment.

Shifts are typically Monday–Friday, 6:30 a.m. to 3:30 p.m. in Ames, IA. The role emphasizes teamwork, excellent client service, and attention to detail in a teaching hospital setting.

Qualifications

• Customer service experience plus knowledge of medical terminology or post high school education providing relevant skills.
• Data entry skills and ability to manage multiple tasks in a busy veterinary environment.
• Familiarity with billing, invoicing, and client communications is a plus.

Responsibilities

• Greet clients and assist with check-in and appointment scheduling.
• Answer phones and respond to client questions.
• Coordinate patient visits and emergency appointments.
• Maintain and organize medical records.
• Assist with billing and client communications.
• Support doctors, students, and staff with administrative needs.
• Keep reception area organized and welcoming.

Skills

Customer service

Data entry

Medical terminology

Animal disease knowledge

Education

Associate's degree or veterinary technology coursework

Veterinary-related coursework

Tools

Billing software

Scheduling software

EMR systems

Job description

Position Title: Veterinary Teaching Hospital Assistant II

Job Group: Merit

Required Minimum Qualifications

• Customer service or receptionist experience which totals two years.
• Knowledge of medical terminology or animal disease symptoms, or, Post high school education that provides the knowledge and skills to perform the job duties.
• Data entry skills.

Job Description

Summary of Duties and Responsibilities: Are you passionate about animals and enjoy helping people? Join our team as a Small Animal Veterinary Teaching Hospital Assistant II! In this role, you'll be an important part of a busy veterinary hospital, helping clients, supporting veterinarians and students, and keeping daily operations running smoothly.

Schedule

Monday-Friday, 6:30 a.m. to 3:30 p.m. (some holiday shifts required)

Why Join Our Team?

Work in a veterinary teaching hospital dedicated to animal care.

Be part of a supportive and collaborative team.

Interact with clients, students, faculty, and staff every day.

Enjoy a fast-paced environment with a variety of responsibilities.

Make a difference in the lives of animals and their owners.

What You'll Do

• Greet clients and assist with check-in and appointment scheduling.
• Answer phones and respond to client questions.
• Coordinate patient visits and emergency appointments.
• Maintain and organize medical records.
• Assist with billing, payments, and client communications.
• Support doctors, students, and staff with administrative needs.
• Help keep the reception area organized and welcoming.

Our ideal candidate is friendly, organized, and enjoys working with both people and animals. They are comfortable managing multiple priorities in a busy hospital environment, communicate effectively with a wide variety of clients and colleagues, and take pride in providing excellent service. They are detail-oriented, eager to learn, and enjoy being part of a team that supports outstanding patient care and veterinary education.

Preferred Qualifications

• Prior receptionist experience within a large or small animal clinic.
• Customer service experience in high-volume or fast-paced environments.
• Experience with payment processing, invoicing and/or bookkeeping.
• Familiarity with scheduling systems or client management software.
• Associate's degree or coursework in veterinary technology, animal science, or related field.

Department/Program & College Description

The Lloyd Veterinary Medical Center at Iowa State University is a premier veterinary teaching hospital providing expert specialty, emergency, and routine care for small and large animals while supporting veterinary education, research, and outreach.

Located just 30 minutes north of Des Moines, the city of Ames was recently named one of the Top 10 cities in the U.S. for campus life and career opportunities.

Iowa State University is a welcoming community of students, faculty, and staff. Campus community members have a wide range of backgrounds and experiences and are committed to engaging with each other respectfully as outlined in the university’s Principles of Community. Iowa State recognizes that diverse intellectual and philosophical perspectives are vital to innovation, critical thinking skills, and a dynamic academic community that fosters the land‑grant ideals of putting science, technology, and human creativity to work.

All offers of employment, oral and written, are contingent upon the university’s verification of credentials and other information required by federal and state law, ISU policies/procedures, and may include the completion of a background check and/or a consumer credit check.

Iowa State University provides reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should email [e-mail] or call [phone] or Toll-Free: [phone].

Employment Details

Appointment Type: Temporary (Fixed Term) Proposed End Date or Length of Term: March 1, 2027 Number of Months Employed Per Year: Time Type: Part time Pay Grade: 08

Original Posting Date: August 17, 2026 Posting Close Date: October 21, 2026 Job Requisition Number: R19780

Equal Opportunity Statement

Iowa State University does not discriminate on the basis of race, color, age, ethnicity, religion, national origin, pregnancy, sexual orientation, genetic information, sex, marital status, disability, or status as a U.S. Veteran.