Clerk III

Iowa State University; Ames (IA); On-site; USD 34,000 - 44,000; Full time

Job summary

Iowa State University College of Veterinary Medicine is seeking a Clerk III to support Equine Field Service and Farrier services within the Veterinary Medical Center. You will coordinate appointments, communicate with clients, support billing, and help maintain records and supplies in a fast-paced clinical environment.

The role offers interaction with clinicians, students, and staff, along with opportunities to contribute to education and patient care.

Qualifications

• Any combination of clerical office experience, related undergraduate education, and/or post high school clerical training equivalent to two years of full-time employment.
• Experience providing administrative support in a veterinary or medical clinical setting.
• Experience coordinating appointments or service logistics.
• Experience with billing, invoicing, or financial account reconciliation.
• Experience providing client or customer service in a professional setting.
• Experience supporting veterinary education, student programs, or clinical training.

Responsibilities

• Coordinate routine, recheck, and urgent appointments balancing clinician availability and workflow.
• Serve as a key point of contact for clients by phone, email, and service messages.
• Assist with billing by entering and reviewing charges, resolving discrepancies, and preparing invoices.
• Maintain accurate patient and client records and regulatory documentation.
• Coordinate supplies, inventory, equipment records, and staff scheduling to support operations.
• Assist with clinical support activities such as sample submissions and pharmacy orders.
• Support fourth-year veterinary student rotations and educational materials.
• Assist with client outreach and research activities conducted by departmental faculty and staff.

Skills

Administrative support

Appointment scheduling

Billing / invoicing

Customer service

Veterinary education support

Job description

Position Title:Clerk IIIJob Group:MeritRequired Minimum Qualifications:• Any combination of related clerical office experience, related undergraduate education, and/or post high school clerical training that is the equivalent to two years of full-time employment.Job Description:Are you an organized, detail-oriented professional who enjoys being at the center of a busy clinical environment? The Iowa State University College of Veterinary Medicine is seeking a Clerk III to support Equine Field Service and Farrier services within the Veterinary Medical Center.In this role, you will help keep daily operations running smoothly by working closely with veterinary clinicians, clients, students, and hospital staff. From coordinating appointments and communicating with clients to supporting billing, student education, and clinical operations, you will have an opportunity to contribute to a wide variety of activities that support equine patient care and the educational mission of the College of Veterinary Medicine.Schedule: Monday - Friday, 8:00AM - 5:00PMWhat You'll DoCoordinate routine, recheck, and urgent appointments while balancing clinician availability, travel routes, service locations, and daily workflow.Serve as a key point of contact for clients by phone, email, and service messages, providing appointment information, schedule changes, discharge instructions, follow-up needs, and other service-related communication.Support accurate and timely billing by entering and reviewing charges, identifying missing or unclear charges, resolving discrepancies, preparing and distributing invoices, and assisting clients with billing questions.Maintain accurate patient and client records, account information, regulatory documentation, and other operational records.Coordinate supplies, inventory, equipment records, student employees, standard operating procedures, and other resources needed to support daily operations.Assist with clinical support activities such as sample submissions, pharmacy orders, patient callbacks, and other tasks as directed by clinicians.Support fourth-year veterinary student rotations, clinical courses, patient coordination, and educational materials.Assist with client outreach and research activities conducted by departmental faculty and staff.Maintain confidentiality and follow applicable hospital, university, legal, payment, and safety policiesWhy Join Us?This position offers the opportunity to be an integral part of Equine Field Service and Farrier operations within a veterinary teaching environment . You will work alongside veterinary clinicians and hospital staff while also interacting with clients and supporting the education of future veterinarians.The variety of this position means each day can look different. Your organization and attention to detail will help coordinate clinical services, support clients, maintain accurate records, and provide the administrative foundation that allows clinicians, students, and staff to do their work effectively.Preferred QualificationsExperience providing administrative support, preferably in a veterinary or medical clinical setting.Experience coordinating appointments, schedules, or service logistics.Experience with billing, invoicing, or financial account reconciliation.Experience providing client or customer service in a professional setting.Experience supporting veterinary education, student programs, or clinical training .Candidates must be legally authorized to work in the U.S. on an ongoing basis without sponsorship. Immigration sponsorship is not available for this position.Application Instructions:To apply for this position, please click on “Apply” and complete the Employment Application. Please be prepared to enter or attach the following:Resume/Curriculum VitaeLetter of Application/Cover LetterWhy Choose Iowa State University?Iowa State Employees enjoy comprehensive health and work-life benefits, including medical and dental, as well as:Retirement benefits including defined benefit and defined contribution plansGenerous vacation, holiday, and sick time and leave plansOnsite childcare (Ames, Iowa)Life insurance and long-term disabilityFlexible Spending AccountsVarious voluntary benefits and discountsEmployee Assistance ProgramWellbeing programIf you have questions regarding this application process, please email [e-mail], or call 515-294-4800 or Toll Free: 1-877-477-7485.Appointment Type:RegularNumber of Months Employed Per Year:12 Month Work PeriodTime Type:Full timePay Grade:08Original Posting Date:September 23, 2026Posting Close Date:October 7, 2026Job Requisition Number:R19964Iowa State University does not discriminate on the basis of race, color, age, ethnicity, religion, national origin, pregnancy, sexual orientation, genetic information, sex, marital status, disability, or status as a U.S. Veteran. Inquiries regarding non-discrimination policies may be directed to Office of Equal Opportunity, 2680 Beardshear Hall, 515 Morrill Road, Ames, Iowa 50011, Tel. [phone], email [e-mail] .General ISU compensation information can be found on the University Human Resources website. Please note that this is only a list of ranges and individuals will be paid commensurate with qualifications.