Veterinary Service Technician

Patterson Veterinary Supply, Inc.; Waukesha (WI); On-site; USD 35,000 - 46,000; Full time

Benefits offered by this job

Medical, Dental, Vision benefits

401(k) Match

Paid Time Off (PTO)

Holiday Pay & Floating Holidays

Educational Assistance Program

Parental and Adoption Leave

LifeWorks (EAP)

Patterson Perks Program

Job summary

Patterson Veterinary Supply, Inc. is seeking a Service Technician Vet to deliver on-site post-sale services, including setup, maintenance, and repair of veterinary equipment.

You will troubleshoot, diagnose, and resolve malfunctions while ensuring customer satisfaction through preventive maintenance and user training. This role requires traveling to customer locations, handling installations, keeping records, and complying with regulations.

Qualifications

• High School Diploma or Equivalent required.
• 2 years of relevant work experience preferred.
• Mechanical/Carpentry/Plumbing/Heating/Electrical/Electronic related experience

Responsibilities

• Respond to customer service calls; diagnose problems and repair equipment with minimal supervision.
• Follow manufacturer guidelines for operation, repair, maintenance and installation.
• Inspect pre-installed products for defects and ensure proper operation per regulations.
• Maintain customer relationships by providing post-installation technical support and timely service.
• Record service orders, inventory, expenses, time and equipment details accurately.
• Comply with company policies and perform other duties as assigned.
• Travel to customer locations to deliver on-site services and support.

Skills

Independent work

Problem solving

Verbal and written communication

Organizational skills

Customer service

Education

High School Diploma or Equivalent

Certified Veterinary Technician (Preferred)

Tools

Microsoft Outlook

Excel

Teams

Job description

Patterson isn't just a place to work, it's a partner that cares about your success. One of the distinguishing marks of our company is the talented people who embrace the people-first, always advancing, and results-driven culture. Professional growth abounds in this motivating environment. We value the diverse talents and experiences our employees bring to Patterson and believe that they build a stronger and successful organization.

Job Summary

The Service Technician Vet delivers post-sale services at customer sites, including setup, maintenance, and repair of products and services to ensure all function properly. This role performs a variety of maintenance and technical support on installed products, including troubleshooting, diagnosing, and resolving malfunctions. This role is also accountable to ensure customer satisfaction by advising customers on preventive maintenance and configurations that may favorably impact performance and providing user training on new products.

Essential Functions

• Independently respond to assigned customer service calls; diagnose problems and safely remove, modify, repair, and install all core veterinary equipment with minimal supervision
• Learn and follow manufacturer guidelines on the operation, repair, maintenance and installation of equipment
• Inspect pre-installed products for any defects or damages, as well as conducting final post-installation inspections for proper operation or additional damage; ensure all manufacturer, Federal, and State regulations are met
• Maintain strong and supportive customer relationships by providing technical support after initial installation of Equipment, PC software, and hardware and ensuring that service commitments are met within standard response time
• Verify specific manufacturer and Patterson guidelines, OSHA and other applicable laws and regulations are followed
• Maintain all required records including (including service orders, confirmations, inventory, expense reports, time sheet, and equipment related items) timely and accurately
• Comply with Company and department policies and standards; performs other duties as assigned

Additional Responsibilities

• Establish and maintain productive, mutually beneficial relationships with customers, vendors and colleagues
• Inventory Management: Determine parts, supplies or tools needed to complete service requests; manages vehicle inventory through regular restocking and regular inventory audits
• Personal/Vehicle Safety: Maintain a quality driving record; proper vehicle maintenance should be scheduled regularly to ensure we maintain a safe fleet on the road
• Ensures proper use and maintenance of all company provided assets, including but not limited to vehicle, phone, computer, parts, equipment, tools and uniforms

Minimum Requirements

• High School Diploma or Equivalent
• 2 years of relevant work experience
• Mechanical/Carpentry/Plumbing/Heating/Electrical/Electronic related experience

Preferred Requirements

• Trade school training in carpentry/plumbing/heating/electrical/electronic is highly desirable
• Previous experience servicing and installing x-ray equipment
• SAP experience

Skills and Abilities

• Ability to thrive in an independent role with excellent organizational and problem-solving skills
• Strong verbal and written communication skills; listens attentively and asks questions when necessary.
• Ability to use general terminology to explain technical aspects of using technology to a non-technical audience
• Requires basic computer skills and ability to use smart phone/tablet
• Knowledge of Microsoft Outlook, Excel and Teams is helpful
• Ability to respond to difficult situations and demanding people and delivers negative information in a way that enhances relationships

Required Licenses and Certifications

• Drivers License Upon Hire Required

Preferred Licenses and Certifications

• Certified, Licensed or Registered Veterinary Technician Preferred

Physical and Cognitive Demands

Ascend/Descend (stairs/ladder) Frequently Bend Frequently Communicate/Hearing Frequently Communicate/Talking Frequently Driving Vehicle Frequently Exerting Force - Pushing/Pulling 0-20 lbs Frequently Learn New Tasks or Concepts Frequently Maintain Focus Frequently Move/Traverse Frequently Operating Position - Specific Machinery Frequently Repetitive Motions Frequently Stationary Position (Seated) Frequently Transport - Lifting/Carrying 0-10 lbs Frequently Complete Tasks Independently Constantly Feeling/Grasping/Handling Constantly Hand/Eye Coordination Constantly Remember Processes & Procedures Constantly Vision Constantly Balancing Occasionally Complete Tasks in a Noisy Environment Occasionally Exerting Force - Pushing/Pulling 21-40 lbs Occasionally Exerting Force - Pushing/Pulling 41+ lbs Occasionally Make Timely Decisions in the Context of a Workflow Occasionally Reaching Occasionally Stationary Position (Standing) Occasionally Transport - Lifting/Carrying 11-20 lbs Occasionally Transport - Lifting/Carrying 21-30 lbs Occasionally Transport - Lifting/Carrying 31-50 lbs Occasionally Transport- Lifting/Carrying 50+ lbs Occasionally Complete Tasks with a Speed/Productivity Quota Rarely Position Self - Crawling/Crouching Rarely Position Self - Kneeling/Squatting Rarely Working Environment Noise Occasionally Hazards Occasionally Temperature Change Rarely Vibration Rarely Environmental Conditions

Primary Traveling

This position requires traveling to customer locations and providing services and support to customers.

Travel Requirements

This position requires traveling to customer locations and providing services and support to customers. This position requires overnight travel.

What's In It For You

• Full Medical, Dental, and Vision benefits and an integrated Wellness Program
• 401(k) Match
• Retirement Savings Plan
• Paid Time Off (PTO)
• Holiday Pay & Floating Holidays
• Volunteer Time Off (VTO)
• Educational Assistance Program
• Full Paid Parental and Adoption Leave
• LifeWorks (Employee Assistance Program)
• Patterson Perks Program

The potential compensation range for this role is below. The final offer amount could exceed this range, based on various factors such as candidate location (geographical labor market), experience, and skills.

$25.72 - $33.45

EEO Statement

Patterson provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or other related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. At Patterson Companies, we live our values everyday. With more than 8,000 employees worldwide, we're responsible for providing dentists, veterinarians, animal producers, and farmers with the support they need to keep us and our animals healthy.