Service Technician - Veterinary

Patterson; Alexandria (VA); On-site; USD 39,000 - 50,000; Full time

Benefits offered by this job

Full Medical, Dental, Vision benefits

401(k) Match

Job summary

Patterson seeks a Service Technician Vet to deliver post-sale services at customer sites, including setup, maintenance, and repair of veterinary equipment to ensure proper function.

You will perform maintenance, diagnose malfunctions, and train users on new products, while building strong customer relationships and complying with safety and regulatory guidelines.

Qualifications

• High School Diploma or equivalent required.
• 2 years of relevant service/maintenance experience preferred.
• SAP experience and knowledge of x-ray equipment are desirable.

Responsibilities

• Respond to customer service calls; diagnose, repair, and install core veterinary equipment.
• Inspect, test, and ensure proper operation per guidelines; perform preventive maintenance.
• Advise customers on configurations and provide user training post-installation.
• Maintain records (service orders, inventory, time sheets) and ensure compliance with regulations.

Skills

Organizational skills

Problem-solving

Strong verbal and writtencommunication

Education

High School Diploma or Equivalent

Tools

SAP

Microsoft Outlook

Excel

Teams

Job description

Patterson isn't just a place to work, it's a partner that cares about your success.One of the distinguishing marks of our company is the talented people who embrace the people-first, always advancing, and results-driven culture. Professional growth abounds in this motivating environment. We value the diverse talents and experiences our employees bring to Patterson and believe that they build a stronger and successful organization.Job SummaryThe Service Technician Vet delivers post-sale services at customer sites, including setup, maintenance, and repair of products and services to ensure all function properly. This role performs a variety of maintenance and technical support on installed products, including troubleshooting, diagnosing, and resolving malfunctions. This role is also accountable to ensure customer satisfaction by advising customers on preventive maintenance and configurations that may favorably impact performance and providing user training on new products.Essential FunctionsIndependently respond to assigned customer service calls; diagnose problems and safely remove, modify, repair, and install all core veterinary equipment with minimal supervisionLearn and follow manufacturer guidelines on the operation, repair, maintenance and installation of equipmentInspect pre-installed products for any defects or damages, as well as conducting final post-installation inspections for proper operation or additional damage; ensure all manufacturer, Federal, and State regulations are metMaintain strong and supportive customer relationships by providing technical support after initial installation of Equipment, PC software, and hardware and ensuring that service commitments are met within standard response timeVerify specific manufacturer and Patterson guidelines, OSHA and other applicable laws and regulations are followedMaintain all required records including (including service orders, confirmations, inventory, expense reports, time sheet, and equipment related items) timely and accuratelyComply with Company and department policies and standards; performs other duties as assignedAdditional ResponsibilitiesEstablish and maintain productive, mutually beneficial relationships with customers, vendors and colleaguesInventory Management: Determine parts, supplies or tools needed to complete service requests; manages vehicle inventory through regular restocking and regular inventory auditsPersonal/Vehicle Safety: Maintain a quality driving record; proper vehicle maintenance should be scheduled regularly to ensure we maintain a safe fleet on the roadEnsures proper use and maintenance of all company provided assets, including but not limited to vehicle, phone, computer, parts, equipment, tools and uniformsMinimum RequirementsHigh School Diploma or Equivalent2 years of relevant work experienceMechanical/Carpentry/Plumbing/Heating/Electrical/Electronic related experiencePreferred RequirementsTrade school training in carpentry/plumbing/heating/electrical/electronic is highly desirablePrevious experience servicing and installing x-ray equipmentSAP experienceSkills and AbilitiesAbility to thrive in an independent role with excellent organizational and problem-solving skillsStrong verbal and written communication skills; listens attentively and asks questions when necessary. Ability to use general terminology to explain technical aspects of using technology to a non-technical audienceRequires basic computer skills and ability to use smart phone/tabletcKnowledge of Microsoft Outlook, Excel and Teams is helpfulAbility to respond to difficult situations and demanding people and delivers negative information in a way that enhances relationshipsRequired Licenses and CertificationsDrivers License Upon Hire RequiredPreferred Licenses and CertificationsCertified, Licensed or Registered Veterinary Technician PreferredPhysical and Cognitive DemandsAscend/Descend (stairs/ladder) FrequentlyBend FrequentlyCommunicate/Hearing FrequentlyCommunicate/Talking FrequentlyDriving Vehicle FrequentlyExerting Force - Pushing/Pulling 0-20 lbs FrequentlyLearn New Tasks or Concepts FrequentlyMaintain Focus FrequentlyMove/Traverse FrequentlyOperating Position - Specific Machinery FrequentlyRepetitive Motions FrequentlyStationary Position (Seated) FrequentlyTransport - Lifting/Carrying 0-10 lbs FrequentlyComplete Tasks Independently ConstantlyFeeling/Grasping/Handling ConstantlyHand/Eye Coordination ConstantlyRemember Processes & Procedures ConstantlyVision ConstantlyBalancing OccasionallyComplete Tasks in a Noisy Environment OccasionallyExerting Force - Pushing/Pulling 21-40 lbs OccasionallyExerting Force - Pushing/Pulling 41+ lbs OccasionallyMake Timely Decisions in the Context of a Workflow OccasionallyReaching OccasionallyStationary Position (Standing) OccasionallyTransport - Lifting/Carrying 11-20 lbs OccasionallyTransport - Lifting/Carrying 21-30 lbs OccasionallyTransport - Lifting/Carrying 31-50 lbs OccasionallyTransport- Lifting/Carrying 50+ lbs OccasionallyComplete Tasks with a Speed/Productivity Quota RarelyPosition Self - Crawling/Crouching RarelyPosition Self - Kneeling/Squatting RarelyWorking EnvironmentNoise OccasionallyHazards OccasionallyTemperature Change RarelyVibration RarelyEnvironmental ConditionsPrimary Traveling: This position requires traveling to customer locations and providing services and support to customers.Travel RequirementsThis position requires traveling to customer locations and providing services and support to customers. This position requires overnight travel.What's In It For You:We provide competitive benefits, unique incentive programs and rewards for our eligible employees:Full Medical, Dental, and Vision benefits and an integrated Wellness Program401(k) Match Retirement Savings PlanPaid Time Off (PTO)Holiday Pay & Floating HolidaysVolunteer Time Off (VTO)Educational Assistance ProgramFull Paid Parental and Adoption LeaveLifeWorks (Employee Assistance Program)Patterson Perks ProgramThe potential compensation range for this role is below. The final offer amount could exceed this range, based on various factors such as candidate location (geographical labor market), experience, and skills.$27.79 - $36.12EEO StatementPatterson provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or other related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.